{"id":2561,"date":"2026-02-01T12:14:41","date_gmt":"2026-02-01T12:14:41","guid":{"rendered":"https:\/\/help.markto.ch\/?post_type=manual_kb&p=2561"},"modified":"2026-02-01T12:14:42","modified_gmt":"2026-02-01T12:14:42","slug":"account-already-exists-error-what-to-do","status":"publish","type":"manual_kb","link":"https:\/\/help.markto.ch\/de\/knowledgebase\/account-already-exists-error-what-to-do\/","title":{"rendered":"“Account Already Exists” Error \u2013 What to Do"},"content":{"rendered":"\n

“Account Already Exists” Error \u2013 What to Do<\/strong><\/p>\n\n\n\n

The \u201cAccount Already Exists\u201d (or \u201cE-Mail bereits vergeben\u201d \/ \u201cEmail already in use\u201d) error appears on markto.ch when you try to register with an email address that is already linked to an existing account. This is a common and helpful safeguard to prevent duplicate accounts.<\/p>\n\n\n\n

Here\u2019s exactly what to do, step by step.<\/p>\n\n\n\n

Step 1: Try Logging In Instead of Registering<\/strong><\/p>\n\n\n\n

    \n
  1. Go back to the login page (top-right corner \u2192 Log In<\/strong> \/ Einloggen<\/strong>).<\/li>\n\n\n\n
  2. Enter the email address you just tried to register with.<\/li>\n\n\n\n
  3. Enter the password you believe is associated with it.<\/li>\n<\/ol>\n\n\n\n
      \n
    • If you remember it \u2192 you\u2019ll log in successfully.<\/li>\n\n\n\n
    • If you don\u2019t remember \u2192 go to Step 2.<\/li>\n<\/ul>\n\n\n\n

      Most of the time, this error simply means you already have an account \u2014 logging in solves it instantly.<\/p>\n\n\n\n

      Step 2: Reset Your Password If You Can\u2019t Log In<\/strong><\/p>\n\n\n\n

        \n
      1. On the login page, click Forgot Password?<\/strong> \/ Passwort vergessen?<\/strong><\/li>\n\n\n\n
      2. Enter the same email address.<\/li>\n\n\n\n
      3. Check your inbox (and spam\/junk\/promotions folder) for a password reset email from markto.ch.<\/li>\n\n\n\n
      4. Click the reset link or enter the code provided.<\/li>\n\n\n\n
      5. Create a new strong password.<\/li>\n\n\n\n
      6. Log in with the email and your new password.<\/li>\n<\/ol>\n\n\n\n

        You\u2019re back in your original account \u2014 no need to create a second one.<\/p>\n\n\n\n

        Step 3: If the Email Is Not Yours (or You Never Registered)<\/strong>
        Very rare, but possible (e.g., typo during registration, someone else used your email).<\/p>\n\n\n\n

          \n
        1. Try a slightly different email<\/strong> variation if you think it was a typo (e.g., luan@gmail.com vs. luan1@gmail.com).<\/li>\n\n\n\n
        2. If you\u2019re certain the email is yours and no account should exist:<\/li>\n<\/ol>\n\n\n\n
            \n
          • Contact support immediately:\n
              \n
            • Scroll to the footer \u2192 click Contact<\/strong> \/ Support<\/strong>.<\/li>\n\n\n\n
            • Write:
              \u201cI\u2019m getting an \u2018Account Already Exists\u2019 error when trying to register with [your-email@example.com], but I have never created an account with this email. Can you check if an account exists and help me resolve this? Thank you.\u201d<\/li>\n<\/ul>\n<\/li>\n\n\n\n
            • Support can verify and either release the email or confirm ownership.<\/li>\n<\/ul>\n\n\n\n

              Quick Summary \u2013 What Usually Fixes It<\/strong><\/p>\n\n\n\n

              Situation<\/th>Action<\/th><\/tr><\/thead>
              You already have an account<\/td>Log in with the email<\/td><\/tr>
              Forgot the password<\/td>Use \u201cForgot Password?\u201d to reset<\/td><\/tr>
              Typo in email during registration<\/td>Try the correct email variation<\/td><\/tr>
              Email taken by someone else (unlikely)<\/td>Contact support to investigate<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

              Tips to Avoid This in the Future<\/strong><\/p>\n\n\n\n

                \n
              • Use a password manager to store your markto.ch credentials.<\/li>\n\n\n\n
              • Always try logging in first when you return to the site.<\/li>\n\n\n\n
              • Bookmark the login page instead of always going to the homepage.<\/li>\n<\/ul>\n\n\n\n

                In 99% of cases, the \u201cAccount Already Exists\u201d error just means your account is waiting for you \u2014 log in or reset the password and you\u2019re good to go on markto.ch!<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"template":"","format":"standard","manualknowledgebasecat":[76],"manual_kb_tag":[],"class_list":["post-2561","manual_kb","type-manual_kb","status-publish","format-standard","hentry","manualknowledgebasecat-common-problems-troubleshooting"],"_links":{"self":[{"href":"https:\/\/help.markto.ch\/de\/wp-json\/wp\/v2\/manual_kb\/2561","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.markto.ch\/de\/wp-json\/wp\/v2\/manual_kb"}],"about":[{"href":"https:\/\/help.markto.ch\/de\/wp-json\/wp\/v2\/types\/manual_kb"}],"author":[{"embeddable":true,"href":"https:\/\/help.markto.ch\/de\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":1,"href":"https:\/\/help.markto.ch\/de\/wp-json\/wp\/v2\/manual_kb\/2561\/revisions"}],"predecessor-version":[{"id":2562,"href":"https:\/\/help.markto.ch\/de\/wp-json\/wp\/v2\/manual_kb\/2561\/revisions\/2562"}],"wp:attachment":[{"href":"https:\/\/help.markto.ch\/de\/wp-json\/wp\/v2\/media?parent=2561"}],"wp:term":[{"taxonomy":"manualknowledgebasecat","embeddable":true,"href":"https:\/\/help.markto.ch\/de\/wp-json\/wp\/v2\/manualknowledgebasecat?post=2561"},{"taxonomy":"manual_kb_tag","embeddable":true,"href":"https:\/\/help.markto.ch\/de\/wp-json\/wp\/v2\/manual_kb_tag?post=2561"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}