{"id":2563,"date":"2026-02-01T12:15:07","date_gmt":"2026-02-01T12:15:07","guid":{"rendered":"https:\/\/help.markto.ch\/?post_type=manual_kb&#038;p=2563"},"modified":"2026-02-01T12:15:07","modified_gmt":"2026-02-01T12:15:07","slug":"why-cant-i-verify-my-phone-email-common-fixes","status":"publish","type":"manual_kb","link":"https:\/\/help.markto.ch\/de\/knowledgebase\/why-cant-i-verify-my-phone-email-common-fixes\/","title":{"rendered":"Why Can&#8217;t I Verify My Phone\/Email? Common Fixes"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>Why Can&#8217;t I Verify My Phone\/Email? Common Fixes<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Verification issues on markto.ch (failing to receive or enter the OTP code for phone\/email) are very common during signup or account recovery. Here are the most frequent reasons and step-by-step fixes \u2014 try them in order.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>1. No SMS \/ Email Received<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Phone (SMS OTP) \u2013 Most common issue<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Wrong number format<\/strong><br>Fix: Enter full international format \u2192 +41 followed by your 9-digit number (no spaces or dashes).<br>Example: +41791234567<\/li>\n\n\n\n<li><strong>Poor mobile signal \/ Do Not Disturb mode<\/strong><br>Fix: Check signal bars \u2192 move to better coverage area. Turn off Do Not Disturb \/ Airplane mode. Restart phone.<\/li>\n\n\n\n<li><strong>Carrier \/ network delay<\/strong><br>Fix: Wait 1\u20132 full minutes. Click <strong>Resend code<\/strong> (usually available after 60 seconds).<\/li>\n\n\n\n<li><strong>International \/ virtual number<\/strong><br>Fix: Virtual numbers (Google Voice, TextNow, etc.) often fail. Use a real Swiss mobile number (+41).<\/li>\n\n\n\n<li><strong>Message blocked by carrier<\/strong><br>Fix: Check if your carrier blocks short-code SMS. Temporarily disable any spam filters or third-party SMS apps.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Email verification<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>In spam\/junk\/promotions folder<\/strong><br>Fix: Search your inbox for \u201cmarkto\u201d, \u201cverify\u201d, \u201ccode\u201d, or \u201cconfirmation\u201d. Check Spam\/Junk, Promotions (Gmail), Updates, Social tabs.<\/li>\n\n\n\n<li><strong>Email provider delay<\/strong><br>Fix: Wait 5\u201310 minutes \u2192 click <strong>Resend email<\/strong> if available.<\/li>\n\n\n\n<li><strong>Blocked sender<\/strong><br>Fix: Add no-reply@markto.ch (or similar sender) to your contacts\/safe senders list.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>2. Code Entered Incorrectly or Expired<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Codes are usually <strong>6 digits<\/strong> and expire after <strong>5\u201310 minutes<\/strong>.<br>Fix:<\/li>\n\n\n\n<li>Double-check you typed all digits correctly (no spaces).<\/li>\n\n\n\n<li>If expired \u2192 click <strong>Resend code<\/strong> and use the new one.<\/li>\n\n\n\n<li>Avoid copy-paste errors \u2014 type manually if needed.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>3. \u201cToo Many Attempts\u201d or Temporary Lockout<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>After 5\u201310 wrong tries, the system blocks further attempts for security.<br>Fix:<\/li>\n\n\n\n<li>Wait <strong>15\u201360 minutes<\/strong> (exact time varies).<\/li>\n\n\n\n<li>Do <strong>not<\/strong> keep trying during lockout \u2014 it extends the block.<\/li>\n\n\n\n<li>After wait \u2192 request a fresh code and try again.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>4. Browser \/ Device Issues<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Cache, extensions, or VPN interference.<br>Fix:<\/li>\n\n\n\n<li>Clear browser cache &amp; cookies for markto.ch.<\/li>\n\n\n\n<li>Try incognito\/private mode.<\/li>\n\n\n\n<li>Switch browsers (Chrome \u2192 Firefox\/Safari).<\/li>\n\n\n\n<li>Try a different device (phone instead of computer).<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>5. Account Already Verified or Glitch<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>If you\u2019ve already verified but the system asks again.<br>Fix:<\/li>\n\n\n\n<li>Log out \u2192 clear cache \u2192 log back in.<\/li>\n\n\n\n<li>Try verification from a different network (Wi-Fi \u2192 mobile data or vice versa).<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Quick Checklist \u2013 Try in This Order<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Check number\/email format (+41 for phone, correct domain for email)<\/li>\n\n\n\n<li>Wait 2 minutes \u2192 resend code<\/li>\n\n\n\n<li>Check spam\/junk folders<\/li>\n\n\n\n<li>Turn off Do Not Disturb \/ check signal<\/li>\n\n\n\n<li>Clear cache \u2192 try incognito mode<\/li>\n\n\n\n<li>Wait out any lockout (15\u201360 min)<\/li>\n\n\n\n<li>Use a different device\/browser\/network<\/li>\n\n\n\n<li>Contact support if nothing works<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>If Nothing Works \u2013 Contact Support<\/strong><br>Footer \u2192 <strong>Contact<\/strong> \/ <strong>Support<\/strong><br>Message example:<br>\u201cI can\u2019t receive the verification code for my phone\/email [your number\/email]. I\u2019ve tried resending, checked spam, different networks, but no code arrives. Can you help or bypass verification? Account email: [your-email]. Thank you.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Most verification problems resolve with resend + correct format + spam check. Try again patiently \u2014 you\u2019ll be verified and posting ads in no time on markto.ch!<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"template":"","format":"standard","manualknowledgebasecat":[76],"manual_kb_tag":[],"class_list":["post-2563","manual_kb","type-manual_kb","status-publish","format-standard","hentry","manualknowledgebasecat-common-problems-troubleshooting"],"_links":{"self":[{"href":"https:\/\/help.markto.ch\/de\/wp-json\/wp\/v2\/manual_kb\/2563","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.markto.ch\/de\/wp-json\/wp\/v2\/manual_kb"}],"about":[{"href":"https:\/\/help.markto.ch\/de\/wp-json\/wp\/v2\/types\/manual_kb"}],"author":[{"embeddable":true,"href":"https:\/\/help.markto.ch\/de\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":1,"href":"https:\/\/help.markto.ch\/de\/wp-json\/wp\/v2\/manual_kb\/2563\/revisions"}],"predecessor-version":[{"id":2564,"href":"https:\/\/help.markto.ch\/de\/wp-json\/wp\/v2\/manual_kb\/2563\/revisions\/2564"}],"wp:attachment":[{"href":"https:\/\/help.markto.ch\/de\/wp-json\/wp\/v2\/media?parent=2563"}],"wp:term":[{"taxonomy":"manualknowledgebasecat","embeddable":true,"href":"https:\/\/help.markto.ch\/de\/wp-json\/wp\/v2\/manualknowledgebasecat?post=2563"},{"taxonomy":"manual_kb_tag","embeddable":true,"href":"https:\/\/help.markto.ch\/de\/wp-json\/wp\/v2\/manual_kb_tag?post=2563"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}