{"id":2565,"date":"2026-02-01T12:15:25","date_gmt":"2026-02-01T12:15:25","guid":{"rendered":"https:\/\/help.markto.ch\/?post_type=manual_kb&#038;p=2565"},"modified":"2026-02-01T12:15:25","modified_gmt":"2026-02-01T12:15:25","slug":"profile-not-updating-troubleshooting-sync-issues","status":"publish","type":"manual_kb","link":"https:\/\/help.markto.ch\/de\/knowledgebase\/profile-not-updating-troubleshooting-sync-issues\/","title":{"rendered":"Profil wird nicht aktualisiert? Behebung von Synchronisierungsproblemen"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>Profile Not Updating? Troubleshooting Sync Issues<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If changes you make to your profile on markto.ch (name, photo, bio, location, preferences, etc.) are not appearing immediately \u2014 or not showing to other users \u2014 it&#8217;s usually a temporary sync, cache, or browser issue. These problems are common and almost always fixable without contacting support.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Step-by-Step Troubleshooting \u2013 Try in This Order<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Refresh the Page Multiple Times<\/strong><\/li>\n<\/ol>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Press <strong>Ctrl + F5<\/strong> (Windows) or <strong>Cmd + Shift + R<\/strong> (Mac) to force a hard refresh (bypasses cache).<\/li>\n\n\n\n<li>Wait 10\u201330 seconds and refresh again.<\/li>\n\n\n\n<li>Check both your own profile view and how it appears in search results or ads.<\/li>\n<\/ul>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Log Out and Log Back In<\/strong><\/li>\n<\/ol>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Click your profile icon \u2192 <strong>Log Out<\/strong>.<\/li>\n\n\n\n<li>Close the browser tab completely.<\/li>\n\n\n\n<li>Re-open markto.ch \u2192 log in again.<\/li>\n\n\n\n<li>Most profile sync issues resolve here \u2014 the server reloads your latest data on fresh login.<\/li>\n<\/ul>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Clear Browser Cache &amp; Cookies for markto.ch<\/strong><\/li>\n<\/ol>\n\n\n\n<ul class=\"wp-block-list\">\n<li>In Chrome: Settings \u2192 Privacy and security \u2192 Clear browsing data \u2192 select \u201cCached images and files\u201d + \u201cCookies\u201d \u2192 time range \u201cLast hour\u201d or \u201cAll time\u201d \u2192 Clear data.<\/li>\n\n\n\n<li>In Firefox\/Safari: Similar path under Privacy\/History \u2192 clear site data for markto.ch.<\/li>\n\n\n\n<li>Only clear for markto.ch if possible (search for the domain in the clear data tool).<\/li>\n\n\n\n<li>Log back in after clearing.<\/li>\n<\/ul>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Try Incognito \/ Private Browsing Mode<\/strong><\/li>\n<\/ol>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Open a new incognito window (Ctrl\/Cmd + Shift + N).<\/li>\n\n\n\n<li>Log in and check your profile.<\/li>\n\n\n\n<li>If it shows correctly here \u2192 the issue is your normal browser\u2019s cache\/extensions.<\/li>\n<\/ul>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Switch Browser or Device<\/strong><\/li>\n<\/ol>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Try a different browser (Chrome \u2192 Firefox \u2192 Edge \u2192 Safari).<\/li>\n\n\n\n<li>Check on mobile phone vs. computer (or vice versa).<\/li>\n\n\n\n<li>If it updates on one device\/browser but not another \u2192 clear cache on the problem device.<\/li>\n<\/ul>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Wait 5\u201330 Minutes<\/strong><\/li>\n<\/ol>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Some changes (especially location, visibility settings, or Trusted Seller status) can take a short time to propagate across servers and caches.<\/li>\n\n\n\n<li>Close tabs, wait, then check again.<\/li>\n<\/ul>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Check for Conflicting Edits<\/strong><\/li>\n<\/ol>\n\n\n\n<ul class=\"wp-block-list\">\n<li>If you edited the same field from two devices\/browsers at the same time \u2192 the last save usually wins.<\/li>\n\n\n\n<li>Re-make the change on one device only and save again.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Quick Checklist \u2013 Most Common Fixes<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>[ ] Hard refresh (Ctrl + F5)<\/li>\n\n\n\n<li>[ ] Log out \u2192 log back in<\/li>\n\n\n\n<li>[ ] Clear cache\/cookies<\/li>\n\n\n\n<li>[ ] Test in incognito mode<\/li>\n\n\n\n<li>[ ] Try different browser\/device<\/li>\n\n\n\n<li>[ ] Wait 10\u201330 minutes<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>If Nothing Works After 1 Hour<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Contact support:<br>Footer \u2192 <strong>Contact<\/strong> \/ <strong>Support<\/strong><br>Message example:<br>\u201cMy profile changes (e.g., new photo \/ updated bio \/ location) are not showing up even after logging out\/in and clearing cache. Email: [your-email]. Can you check sync on your end? Thank you.\u201d<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Profile sync issues almost always resolve with one of the first four steps \u2014 no need to panic. Once fixed, your updates will appear normally to everyone on markto.ch.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Let me know which change isn\u2019t showing (photo, name, location?) and I can give more targeted advice!<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"template":"","format":"standard","manualknowledgebasecat":[76],"manual_kb_tag":[],"class_list":["post-2565","manual_kb","type-manual_kb","status-publish","format-standard","hentry","manualknowledgebasecat-common-problems-troubleshooting"],"_links":{"self":[{"href":"https:\/\/help.markto.ch\/de\/wp-json\/wp\/v2\/manual_kb\/2565","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.markto.ch\/de\/wp-json\/wp\/v2\/manual_kb"}],"about":[{"href":"https:\/\/help.markto.ch\/de\/wp-json\/wp\/v2\/types\/manual_kb"}],"author":[{"embeddable":true,"href":"https:\/\/help.markto.ch\/de\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":1,"href":"https:\/\/help.markto.ch\/de\/wp-json\/wp\/v2\/manual_kb\/2565\/revisions"}],"predecessor-version":[{"id":2566,"href":"https:\/\/help.markto.ch\/de\/wp-json\/wp\/v2\/manual_kb\/2565\/revisions\/2566"}],"wp:attachment":[{"href":"https:\/\/help.markto.ch\/de\/wp-json\/wp\/v2\/media?parent=2565"}],"wp:term":[{"taxonomy":"manualknowledgebasecat","embeddable":true,"href":"https:\/\/help.markto.ch\/de\/wp-json\/wp\/v2\/manualknowledgebasecat?post=2565"},{"taxonomy":"manual_kb_tag","embeddable":true,"href":"https:\/\/help.markto.ch\/de\/wp-json\/wp\/v2\/manual_kb_tag?post=2565"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}