{"id":2600,"date":"2026-02-14T12:22:30","date_gmt":"2026-02-14T12:22:30","guid":{"rendered":"https:\/\/help.markto.ch\/?post_type=manual_kb&#038;p=2600"},"modified":"2026-02-14T12:22:31","modified_gmt":"2026-02-14T12:22:31","slug":"understanding-communication-options-message-call-or-chat","status":"publish","type":"manual_kb","link":"https:\/\/help.markto.ch\/de\/knowledgebase\/understanding-communication-options-message-call-or-chat\/","title":{"rendered":"Kommunikationsm\u00f6glichkeiten verstehen: Nachricht, Anruf oder Chat"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>Understanding Communication Options on markto.ch: Message, Call, or Chat<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">On markto.ch, connecting with sellers and buyers is designed to be fast, flexible, and local-first. Unlike some larger platforms with built-in chat systems, markto.ch keeps things simple by letting users choose the communication method that works best for them \u2014 usually listed directly in the ad.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Here\u2019s a clear overview of the main ways to communicate, what to expect, and when to use each option.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">1. Direct Phone Call<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>How it works<\/strong><br>Many private sellers include their mobile number directly on the ad (visible after opening the listing, sometimes only after login).<br>You simply tap or copy the number and call\/WhatsApp-call the seller.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Best for<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Quick questions (\u201cIs this still available?\u201d \u201cCan I pick up today at 18:00?\u201d)<\/li>\n\n\n\n<li>Negotiating price or arranging exact meeting time &amp; place<\/li>\n\n\n\n<li>Buyers\/sellers who prefer voice for trust-building or complex items (cars, furniture, electronics)<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Pros<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Immediate answers<\/li>\n\n\n\n<li>Easier to judge seriousness and trustworthiness<\/li>\n\n\n\n<li>Fast coordination for same-day local pickup<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Cons \/ things to know<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Not everyone wants to share or receive phone calls<\/li>\n\n\n\n<li>Some sellers only list the number for WhatsApp\/text (no voice calls)<\/li>\n\n\n\n<li>Always call during reasonable hours (e.g. 9:00\u201320:00)<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">2. WhatsApp or Other Messengers<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>How it works<\/strong><br>Many ads show a WhatsApp link\/button or the seller\u2019s WhatsApp number.<br>Clicking it opens WhatsApp with a pre-filled message like:<br>\u201eHallo, ich interessiere mich f\u00fcr dein [Produkt] in [Ort]. Ist es noch verf\u00fcgbar?\u201c<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Best for<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Most local deals on markto.ch<\/li>\n\n\n\n<li>Sending photos of money\/handover location<\/li>\n\n\n\n<li>Agreeing on small details without phone calls<\/li>\n\n\n\n<li>Quick back-and-forth (availability, price, condition)<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Pros<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Very popular in Switzerland \u2014 almost everyone uses WhatsApp<\/li>\n\n\n\n<li>You can send voice messages, photos, location pins<\/li>\n\n\n\n<li>Less intrusive than a phone call<\/li>\n\n\n\n<li>Conversation history is saved automatically<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Cons \/ things to know<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Seller must have WhatsApp activated and linked<\/li>\n\n\n\n<li>Some people prefer email or SMS instead<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">3. Email<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>How it works<\/strong><br>Some ads display an email address (e.g. vorname.nachname@email.com).<br>Others offer a \u201cNachricht senden\u201d \/ \u201cKontakt per E-Mail\u201d button that opens your email client with the seller\u2019s address pre-filled.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Best for<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>More formal or higher-value items (e.g. watches, collectibles, second-hand cars)<\/li>\n\n\n\n<li>Buyers\/sellers who want written documentation of the conversation<\/li>\n\n\n\n<li>People who don\u2019t want to share phone numbers early<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Pros<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Creates a clear written record<\/li>\n\n\n\n<li>Good for attaching documents (e.g. service history, invoice)<\/li>\n\n\n\n<li>More privacy than phone\/messenger<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Cons \/ things to know<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Slower response time (hours to days)<\/li>\n\n\n\n<li>Less common for everyday local deals (furniture, bikes, phones)<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">4. markto.ch Internal Message \/ Contact Form (if available)<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>How it works<\/strong><br>On some listings you may see a \u201cNachricht senden\u201d or \u201cKontaktieren\u201d button that stays within the platform.<br>After login, your message is sent to the seller\u2019s registered email or shown in their markto.ch account (depending on current platform setup).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Best for<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Users who haven\u2019t decided to share personal contact details yet<\/li>\n\n\n\n<li>First contact when the seller has hidden phone\/email for privacy<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Pros<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Highest privacy \u2014 no phone\/email shared until both parties agree<\/li>\n\n\n\n<li>Keeps everything in one place initially<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Cons \/ things to know<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Response can be slower<\/li>\n\n\n\n<li>Not all sellers activate or check internal messages regularly<\/li>\n\n\n\n<li>Many prefer switching to WhatsApp\/phone after first contact anyway<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Quick Comparison Table<\/h3>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>Method<\/th><th>Speed<\/th><th>Privacy<\/th><th>Best for<\/th><th>Most common on markto.ch?<\/th><\/tr><\/thead><tbody><tr><td>Phone Call<\/td><td>Very fast<\/td><td>Medium<\/td><td>Urgent questions, negotiation<\/td><td>Yes (many ads)<\/td><\/tr><tr><td>WhatsApp<\/td><td>Fast<\/td><td>Medium-High<\/td><td>Everyday local deals<\/td><td>Yes \u2014 #1 choice<\/td><\/tr><tr><td>Email<\/td><td>Medium-Slow<\/td><td>High<\/td><td>Formal \/ high-value items<\/td><td>Sometimes<\/td><\/tr><tr><td>Internal Message<\/td><td>Medium-Slow<\/td><td>Very High<\/td><td>First contact, privacy-focused<\/td><td>Occasionally<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Recommended Flow for Most Deals<\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Check the ad \u2192 see what contact options the seller offers<\/li>\n\n\n\n<li>Start with WhatsApp or the internal message if you want to stay low-key<\/li>\n\n\n\n<li>Switch to phone call or WhatsApp voice once you\u2019re seriously interested<\/li>\n\n\n\n<li>Keep written confirmation (WhatsApp \/ email) of price, pickup time, and location<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">That\u2019s it \u2014 markto.ch gives you the freedom to choose what feels most comfortable. Most successful local trades happen via WhatsApp within hours of the first message.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Happy trading! \ud83d\uded2<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"template":"","format":"standard","manualknowledgebasecat":[94],"manual_kb_tag":[],"class_list":["post-2600","manual_kb","type-manual_kb","status-publish","format-standard","hentry","manualknowledgebasecat-getting-started-with-communication"],"_links":{"self":[{"href":"https:\/\/help.markto.ch\/de\/wp-json\/wp\/v2\/manual_kb\/2600","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.markto.ch\/de\/wp-json\/wp\/v2\/manual_kb"}],"about":[{"href":"https:\/\/help.markto.ch\/de\/wp-json\/wp\/v2\/types\/manual_kb"}],"author":[{"embeddable":true,"href":"https:\/\/help.markto.ch\/de\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":1,"href":"https:\/\/help.markto.ch\/de\/wp-json\/wp\/v2\/manual_kb\/2600\/revisions"}],"predecessor-version":[{"id":2601,"href":"https:\/\/help.markto.ch\/de\/wp-json\/wp\/v2\/manual_kb\/2600\/revisions\/2601"}],"wp:attachment":[{"href":"https:\/\/help.markto.ch\/de\/wp-json\/wp\/v2\/media?parent=2600"}],"wp:term":[{"taxonomy":"manualknowledgebasecat","embeddable":true,"href":"https:\/\/help.markto.ch\/de\/wp-json\/wp\/v2\/manualknowledgebasecat?post=2600"},{"taxonomy":"manual_kb_tag","embeddable":true,"href":"https:\/\/help.markto.ch\/de\/wp-json\/wp\/v2\/manual_kb_tag?post=2600"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}