{"id":2653,"date":"2026-02-14T12:34:25","date_gmt":"2026-02-14T12:34:25","guid":{"rendered":"https:\/\/help.markto.ch\/?post_type=manual_kb&p=2653"},"modified":"2026-02-14T12:34:25","modified_gmt":"2026-02-14T12:34:25","slug":"what-to-do-if-payment-issues-arise-after-agreement","status":"publish","type":"manual_kb","link":"https:\/\/help.markto.ch\/de\/knowledgebase\/what-to-do-if-payment-issues-arise-after-agreement\/","title":{"rendered":"Was zu tun ist, wenn nach der Vereinbarung Zahlungsprobleme auftreten?"},"content":{"rendered":"

What to Do If Payment Issues Arise After Agreement on markto.ch<\/strong><\/p>\n\n\n\n

Payment problems after agreeing on a deal are uncommon on markto.ch (mostly local cash or TWINT handovers), but they can happen\u2014wrong amount sent, TWINT glitch, buyer disappears after promising transfer, or disputes over item condition post-handover. Here\u2019s a clear step-by-step guide for both buyer and seller.<\/p>\n\n\n\n

If You Are the Seller (Payment Not Received or Wrong Amount)<\/h3>\n\n\n\n
    \n
  1. Check immediately at handover<\/strong><\/li>\n<\/ol>\n\n\n\n
      \n
    • For TWINT: Refresh the app \u2192 confirm the exact amount arrived from the correct sender.<\/li>\n\n\n\n
    • For cash: Count together in front of the buyer before they leave.<\/li>\n\n\n\n
    • If issue spotted right there: Politely point it out (\u201cThe transfer shows CHF 150 instead of 180\u2014can we fix it now?\u201d). Most honest buyers correct it instantly.<\/li>\n<\/ul>\n\n\n\n
        \n
      1. If buyer has already left<\/strong><\/li>\n<\/ol>\n\n\n\n
          \n
        • Contact via WhatsApp\/email right away (within minutes):
          \u201cHi, the TWINT came through as CHF 150 instead of the agreed CHF 180. Can you send the remaining CHF 30? Thanks!\u201d<\/li>\n\n\n\n
        • Attach screenshot of your received amount.<\/li>\n<\/ul>\n\n\n\n
            \n
          1. If no response or refusal<\/strong><\/li>\n<\/ol>\n\n\n\n
              \n
            • Send one polite follow-up after 1\u20132 hours: \u201cJust checking if you saw my message about the missing CHF 30?\u201d<\/li>\n\n\n\n
            • If still ignored:\n
                \n
              • Keep all chat screenshots (agreement, handover photos, transfer proof).<\/li>\n\n\n\n
              • Report the user\/ad via markto.ch (\u201cMelden\u201d flag on the listing or \u201cKontaktieren Sie uns\u201d in footer) \u2014 describe the situation with screenshots.<\/li>\n\n\n\n
              • For larger amounts (> CHF 100\u2013200): Consider small claims at local conciliation authority (Schlichtungsbeh\u00f6rde) \u2014 cheap and fast in Switzerland (usually under CHF 2,000).<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n
                  \n
                1. Prevent future issues<\/strong><\/li>\n<\/ol>\n\n\n\n
                    \n
                  • Always confirm full amount live before handover.<\/li>\n\n\n\n
                  • For TWINT: Watch notification arrive in real time.<\/li>\n\n\n\n
                  • Never hand over item until money is fully received.<\/li>\n<\/ul>\n\n\n\n

                    If You Are the Buyer (Item Not as Described After Payment)<\/h3>\n\n\n\n
                      \n
                    1. If you spot issues at handover<\/strong><\/li>\n<\/ol>\n\n\n\n
                        \n
                      • Don\u2019t pay until fixed or agree on price reduction.<\/li>\n\n\n\n
                      • If already paid cash: Politely ask for partial refund on spot (\u201cThis scratch wasn\u2019t mentioned\u2014can we agree CHF 30 back?\u201d).<\/li>\n<\/ul>\n\n\n\n
                          \n
                        1. If problem discovered after leaving<\/strong><\/li>\n<\/ol>\n\n\n\n
                            \n
                          • Contact seller immediately (within hours):
                            \u201cHi, the laptop battery only holds 30 min instead of the described 4\u20135 hours. Can we sort this out?\u201d<\/li>\n\n\n\n
                          • Provide photos\/videos as proof.<\/li>\n<\/ul>\n\n\n\n
                              \n
                            1. If seller refuses to help<\/strong><\/li>\n<\/ol>\n\n\n\n
                                \n
                              • One calm follow-up with evidence.<\/li>\n\n\n\n
                              • If no resolution and amount is significant:\n
                                  \n
                                • Report via markto.ch support (include chat screenshots, photos).<\/li>\n\n\n\n
                                • For higher amounts: File with local conciliation authority (free\/low-cost mediation).<\/li>\n\n\n\n
                                • Small claims court (Betreibung) is last resort\u2014usually not worth it under CHF 500.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n
                                    \n
                                  1. Prevent future issues<\/strong><\/li>\n<\/ol>\n\n\n\n
                                      \n
                                    • Inspect thoroughly before paying (test everything).<\/li>\n\n\n\n
                                    • Take handover photos.<\/li>\n\n\n\n
                                    • Agree \u201cas seen\/as is\u201d in chat if no warranty expected.<\/li>\n<\/ul>\n\n\n\n

                                      General Advice for Both Sides<\/h3>\n\n\n\n
                                        \n
                                      • Keep records<\/strong> \u2014 screenshots of all agreements, payment proofs, handover photos, chat history.<\/li>\n\n\n\n
                                      • Stay polite<\/strong> \u2014 most issues resolve with calm communication.<\/li>\n\n\n\n
                                      • Small amounts<\/strong> (< CHF 50): Often better to let go than escalate.<\/li>\n\n\n\n
                                      • Larger amounts<\/strong> (> CHF 200): Document everything and involve markto.ch support early.<\/li>\n\n\n\n
                                      • Serious fraud<\/strong> (fake transfers, threats): Report to police (online via cantonal police site) + markto.ch.<\/li>\n\n\n\n
                                      • Best prevention<\/strong>: Cash or live-confirmed TWINT in public spot, full inspection before payment.<\/li>\n<\/ul>\n\n\n\n

                                        Most markto.ch deals go smoothly because they\u2019re local and face-to-face. When issues do arise, quick polite communication fixes the majority\u2014escalate only when necessary.<\/p>\n\n\n\n

                                        Stay calm and keep records\u2014you\u2019ve got this! \ud83d\udee1\ufe0f<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"template":"","format":"standard","manualknowledgebasecat":[99],"manual_kb_tag":[],"class_list":["post-2653","manual_kb","type-manual_kb","status-publish","format-standard","hentry","manualknowledgebasecat-payment-and-transaction-tips"],"_links":{"self":[{"href":"https:\/\/help.markto.ch\/de\/wp-json\/wp\/v2\/manual_kb\/2653","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.markto.ch\/de\/wp-json\/wp\/v2\/manual_kb"}],"about":[{"href":"https:\/\/help.markto.ch\/de\/wp-json\/wp\/v2\/types\/manual_kb"}],"author":[{"embeddable":true,"href":"https:\/\/help.markto.ch\/de\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":1,"href":"https:\/\/help.markto.ch\/de\/wp-json\/wp\/v2\/manual_kb\/2653\/revisions"}],"predecessor-version":[{"id":2654,"href":"https:\/\/help.markto.ch\/de\/wp-json\/wp\/v2\/manual_kb\/2653\/revisions\/2654"}],"wp:attachment":[{"href":"https:\/\/help.markto.ch\/de\/wp-json\/wp\/v2\/media?parent=2653"}],"wp:term":[{"taxonomy":"manualknowledgebasecat","embeddable":true,"href":"https:\/\/help.markto.ch\/de\/wp-json\/wp\/v2\/manualknowledgebasecat?post=2653"},{"taxonomy":"manual_kb_tag","embeddable":true,"href":"https:\/\/help.markto.ch\/de\/wp-json\/wp\/v2\/manual_kb_tag?post=2653"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}