{"id":2667,"date":"2026-02-14T12:46:48","date_gmt":"2026-02-14T12:46:48","guid":{"rendered":"https:\/\/help.markto.ch\/?post_type=manual_kb&p=2667"},"modified":"2026-02-14T12:46:48","modified_gmt":"2026-02-14T12:46:48","slug":"reporting-suspicious-messages-or-users","status":"publish","type":"manual_kb","link":"https:\/\/help.markto.ch\/de\/knowledgebase\/reporting-suspicious-messages-or-users\/","title":{"rendered":"Meldung verd\u00e4chtiger Nachrichten oder Nutzer"},"content":{"rendered":"

Reporting Suspicious Messages or Users on markto.ch<\/strong><\/p>\n\n\n\n

markto.ch provides basic tools to report problematic ads, users, or behavior. Since the platform has no direct in-chat “report user” button or persistent messaging inbox, reporting focuses on the listing or through support contact.<\/p>\n\n\n\n

How to Report on markto.ch<\/h3>\n\n\n\n
    \n
  1. Report the Listing (Most Common & Fastest)<\/strong><\/li>\n<\/ol>\n\n\n\n
      \n
    • Open the suspicious ad.<\/li>\n\n\n\n
    • Scroll to the bottom or look near the seller info \/ description.<\/li>\n\n\n\n
    • Click the small flag icon or link labeled “Melden”<\/strong> (Report) or “Problem melden”<\/strong>.<\/li>\n\n\n\n
    • Select a reason from the options (e.g., Spam, Betrug\/Scam, Bel\u00e4stigung\/Harassment, Falsche Angaben, Verbotener Artikel).<\/li>\n\n\n\n
    • Add a short description if prompted (include key details like suspicious messages, username if visible, or scam signs).<\/li>\n\n\n\n
    • Submit \u2192 The markto.ch team reviews and may remove the ad, warn, or suspend the account.<\/li>\n<\/ul>\n\n\n\n
        \n
      1. Contact markto.ch Support Directly (For Messages or Serious Issues)<\/strong><\/li>\n<\/ol>\n\n\n\n
          \n
        • Go to any page footer \u2192 click “Kontaktieren Sie uns”<\/strong> (Contact us) or “Kontakt & Sitemap”<\/strong>.<\/li>\n\n\n\n
        • Fill out the contact form:\n
            \n
          • Your name\/email (use a real one for follow-up)<\/li>\n\n\n\n
          • Subject: e.g. “Suspicious user \/ scam attempt”<\/li>\n\n\n\n
          • Message: Describe clearly:<\/li>\n\n\n\n
          • Ad link \/ title<\/li>\n\n\n\n
          • Username (if shown)<\/li>\n\n\n\n
          • What happened (e.g., “Asked for advance TWINT payment without meeting”, “Threatening messages via WhatsApp”)<\/li>\n\n\n\n
          • Attach screenshots of messages (important!)<\/li>\n<\/ul>\n<\/li>\n\n\n\n
          • Submit \u2192 Support investigates; response time usually 1\u20133 days.<\/li>\n<\/ul>\n\n\n\n

            After Reporting<\/h3>\n\n\n\n
              \n
            • Block the person immediately<\/strong>:<\/li>\n\n\n\n
            • WhatsApp: Open chat \u2192 tap name \u2192 Block + Report<\/li>\n\n\n\n
            • Phone: Block number in your phone settings<\/li>\n\n\n\n
            • Email: Mark as spam or create filter to delete<\/li>\n\n\n\n
            • Save evidence<\/strong>:
              Keep screenshots of all messages, ad URL, timestamps, payment requests, threats \u2014 do not delete them.<\/li>\n\n\n\n
            • If serious (threats, harassment, attempted fraud)<\/strong>:<\/li>\n\n\n\n
            • File a police report online via your cantonal police website (most have easy forms) or call non-emergency 0848 117 117.<\/li>\n\n\n\n
            • Include all screenshots and chat history.<\/li>\n<\/ul>\n\n\n\n

              Quick Tips<\/h3>\n\n\n\n
                \n
              • Report even if you just blocked them \u2014 helps markto.ch identify repeat offenders.<\/li>\n\n\n\n
              • Do nicht<\/strong> engage further with suspicious users (no replies, no “testing” them).<\/li>\n\n\n\n
              • If the issue involves money loss or identity theft \u2192 contact your bank\/TWINT support immediately + police.<\/li>\n<\/ul>\n\n\n\n

                Reporting helps keep markto.ch safer for everyone. Most users are honest locals, but flagging bad actors quickly protects the community.<\/p>\n\n\n\n

                Stay safe and report promptly! \ud83d\udee1\ufe0f<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"template":"","format":"standard","manualknowledgebasecat":[100],"manual_kb_tag":[],"class_list":["post-2667","manual_kb","type-manual_kb","status-publish","format-standard","hentry","manualknowledgebasecat-safety-during-communication-transactions"],"_links":{"self":[{"href":"https:\/\/help.markto.ch\/de\/wp-json\/wp\/v2\/manual_kb\/2667","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.markto.ch\/de\/wp-json\/wp\/v2\/manual_kb"}],"about":[{"href":"https:\/\/help.markto.ch\/de\/wp-json\/wp\/v2\/types\/manual_kb"}],"author":[{"embeddable":true,"href":"https:\/\/help.markto.ch\/de\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":1,"href":"https:\/\/help.markto.ch\/de\/wp-json\/wp\/v2\/manual_kb\/2667\/revisions"}],"predecessor-version":[{"id":2668,"href":"https:\/\/help.markto.ch\/de\/wp-json\/wp\/v2\/manual_kb\/2667\/revisions\/2668"}],"wp:attachment":[{"href":"https:\/\/help.markto.ch\/de\/wp-json\/wp\/v2\/media?parent=2667"}],"wp:term":[{"taxonomy":"manualknowledgebasecat","embeddable":true,"href":"https:\/\/help.markto.ch\/de\/wp-json\/wp\/v2\/manualknowledgebasecat?post=2667"},{"taxonomy":"manual_kb_tag","embeddable":true,"href":"https:\/\/help.markto.ch\/de\/wp-json\/wp\/v2\/manual_kb_tag?post=2667"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}