{"id":2679,"date":"2026-02-14T12:49:12","date_gmt":"2026-02-14T12:49:12","guid":{"rendered":"https:\/\/help.markto.ch\/?post_type=manual_kb&#038;p=2679"},"modified":"2026-02-14T12:49:13","modified_gmt":"2026-02-14T12:49:13","slug":"message-not-sending-or-receiving-common-fixes","status":"publish","type":"manual_kb","link":"https:\/\/help.markto.ch\/de\/knowledgebase\/message-not-sending-or-receiving-common-fixes\/","title":{"rendered":"Nachrichten werden nicht gesendet oder empfangen \u2013 H\u00e4ufige L\u00f6sungen"},"content":{"rendered":"<p class=\"wp-block-paragraph\"><strong>Message Not Sending or Receiving \u2013 Common Fixes on markto.ch<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">markto.ch uses very basic contact forms (no full chat inbox), so \u201cmessages\u201d usually mean the \u201cNachricht senden\u201d \/ \u201cSend message\u201d button on an ad. If messages aren\u2019t sending or you\u2019re not receiving replies, try these fixes in order.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">1. Check If You\u2019re Logged In<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Most contact forms only work after login.<\/li>\n\n\n\n<li>Fix: Log in (top right) \u2192 refresh the ad page \u2192 try sending again.<\/li>\n\n\n\n<li>If not registered: Create a free account first.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">2. Verify the Ad Is Still Active<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>If the item is marked sold, deleted, expired, or removed \u2192 message form disappears or fails.<\/li>\n\n\n\n<li>Fix: Ask seller via another method (if phone\/WhatsApp is visible) or find similar listings.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">3. Browser \/ App Issues<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Cache, extensions, or old session can block forms.<\/li>\n\n\n\n<li>Fixes:<\/li>\n\n\n\n<li>Clear browser cache (Ctrl + Shift + R or hard refresh)<\/li>\n\n\n\n<li>Try incognito\/private mode<\/li>\n\n\n\n<li>Switch browser (Chrome \u2192 Firefox or mobile browser)<\/li>\n\n\n\n<li>Use mobile data instead of Wi-Fi (or vice versa)<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">4. Form Validation Errors<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Missing required fields (name, email, message text) \u2192 send fails silently.<\/li>\n\n\n\n<li>Fix: Fill <strong>all<\/strong> fields completely \u2192 double-check email is correct \u2192 send again.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">5. You\u2019re Not Receiving Replies<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>markto.ch forwards messages to the seller\u2019s registered <strong>E-Mail<\/strong> (not an in-app inbox).<\/li>\n\n\n\n<li>Common reasons replies don\u2019t arrive:<\/li>\n\n\n\n<li>Check <strong>spam\/junk\/promotions<\/strong> folder<\/li>\n\n\n\n<li>Search inbox for \u201cmarkto.ch\u201d, seller\u2019s name, item title, or price<\/li>\n\n\n\n<li>Seller may reply directly via WhatsApp\/phone if you included those<\/li>\n\n\n\n<li>Fix: Add markto.ch email (usually something@markto.ch) to contacts\/safe senders.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">6. Technical \/ Platform Glitches<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Rare site downtime, regional IP blocks, or temporary bugs.<\/li>\n\n\n\n<li>Fixes:<\/li>\n\n\n\n<li>Wait 10\u201330 minutes and retry<\/li>\n\n\n\n<li>Try from another device (phone vs. computer)<\/li>\n\n\n\n<li>Check markto.ch status (visit homepage \u2014 if it loads normally, usually fine)<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">7. Quick Workarounds If Form Still Fails<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Use visible contact details if shown (phone, WhatsApp link, email)<\/li>\n\n\n\n<li>Message via WhatsApp link (most sellers prefer this anyway)<\/li>\n\n\n\n<li>Contact markto.ch support: Footer \u2192 \u201cKontaktieren Sie uns\u201d \u2192 describe issue (include ad link, your email, screenshot of error if any)<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Most \u201cmessage not sending\u201d problems are solved by logging in, clearing cache, or checking spam for replies. If nothing works after these steps, use the support form \u2014 they usually respond within 1\u20133 days.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Quick retry checklist:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Logged in?<\/li>\n\n\n\n<li>Ad still active?<\/li>\n\n\n\n<li>Cache cleared \/ incognito tried?<\/li>\n\n\n\n<li>All form fields filled?<\/li>\n\n\n\n<li>Checked spam folder?<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Get back to messaging smoothly! \ud83d\udce9<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"template":"","format":"standard","manualknowledgebasecat":[102],"manual_kb_tag":[],"class_list":["post-2679","manual_kb","type-manual_kb","status-publish","format-standard","hentry","manualknowledgebasecat-troubleshooting-communication-issues"],"_links":{"self":[{"href":"https:\/\/help.markto.ch\/de\/wp-json\/wp\/v2\/manual_kb\/2679","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.markto.ch\/de\/wp-json\/wp\/v2\/manual_kb"}],"about":[{"href":"https:\/\/help.markto.ch\/de\/wp-json\/wp\/v2\/types\/manual_kb"}],"author":[{"embeddable":true,"href":"https:\/\/help.markto.ch\/de\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":1,"href":"https:\/\/help.markto.ch\/de\/wp-json\/wp\/v2\/manual_kb\/2679\/revisions"}],"predecessor-version":[{"id":2680,"href":"https:\/\/help.markto.ch\/de\/wp-json\/wp\/v2\/manual_kb\/2679\/revisions\/2680"}],"wp:attachment":[{"href":"https:\/\/help.markto.ch\/de\/wp-json\/wp\/v2\/media?parent=2679"}],"wp:term":[{"taxonomy":"manualknowledgebasecat","embeddable":true,"href":"https:\/\/help.markto.ch\/de\/wp-json\/wp\/v2\/manualknowledgebasecat?post=2679"},{"taxonomy":"manual_kb_tag","embeddable":true,"href":"https:\/\/help.markto.ch\/de\/wp-json\/wp\/v2\/manual_kb_tag?post=2679"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}