{"id":2985,"date":"2026-02-17T19:48:46","date_gmt":"2026-02-17T19:48:46","guid":{"rendered":"https:\/\/help.markto.ch\/?post_type=manual_kb&#038;p=2985"},"modified":"2026-02-17T19:48:46","modified_gmt":"2026-02-17T19:48:46","slug":"refunds-and-adjustments-when-fees-are-reversed","status":"publish","type":"manual_kb","link":"https:\/\/help.markto.ch\/de\/knowledgebase\/refunds-and-adjustments-when-fees-are-reversed\/","title":{"rendered":"R\u00fcckerstattungen und Gutschriften: Wann Geb\u00fchren erstattet werden"},"content":{"rendered":"<p class=\"wp-block-paragraph\">The Refunds and Adjustments policy explains when fees or charges on markto.ch can be reversed, helping users understand their rights and what to expect in case of errors or cancellations.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>1. Eligible Refunds<\/strong><br>Refunds may be issued for:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Accidental or duplicate payments<\/li>\n\n\n\n<li>Overcharges or incorrect fee calculations<\/li>\n\n\n\n<li>Services or features not delivered as promised (e.g., failed promotions or technical issues)<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>2. Adjustment of Fees<\/strong><br>In some cases, fees may be adjusted without a full refund. For example:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Partial credits for unused portions of subscriptions or promotional packages<\/li>\n\n\n\n<li>Corrections to commission or transaction fees if errors occurred<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>3. Requesting a Refund or Adjustment<\/strong><br>To request a reversal, contact markto.ch support with:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Transaction details (date, amount, invoice number)<\/li>\n\n\n\n<li>Reason for the refund or adjustment<\/li>\n\n\n\n<li>Any supporting documentation, such as screenshots or correspondence<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>4. Review and Processing<\/strong><br>The platform reviews refund or adjustment requests and may approve, deny, or partially approve them. Processing times may vary depending on the complexity of the issue and payment method used.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>5. Limitations and Exclusions<\/strong><br>Refunds typically do not apply to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Completed transactions where the buyer has received the item<\/li>\n\n\n\n<li>Fees for services already fully rendered<\/li>\n\n\n\n<li>Charges due to user error or violation of platform policies<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Understanding when and how refunds or adjustments can occur helps users manage payments, resolve billing issues, and maintain accurate financial records on markto.ch.<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"template":"","format":"standard","manualknowledgebasecat":[116],"manual_kb_tag":[],"class_list":["post-2985","manual_kb","type-manual_kb","status-publish","format-standard","hentry","manualknowledgebasecat-billing-and-invoices"],"_links":{"self":[{"href":"https:\/\/help.markto.ch\/de\/wp-json\/wp\/v2\/manual_kb\/2985","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.markto.ch\/de\/wp-json\/wp\/v2\/manual_kb"}],"about":[{"href":"https:\/\/help.markto.ch\/de\/wp-json\/wp\/v2\/types\/manual_kb"}],"author":[{"embeddable":true,"href":"https:\/\/help.markto.ch\/de\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":1,"href":"https:\/\/help.markto.ch\/de\/wp-json\/wp\/v2\/manual_kb\/2985\/revisions"}],"predecessor-version":[{"id":2986,"href":"https:\/\/help.markto.ch\/de\/wp-json\/wp\/v2\/manual_kb\/2985\/revisions\/2986"}],"wp:attachment":[{"href":"https:\/\/help.markto.ch\/de\/wp-json\/wp\/v2\/media?parent=2985"}],"wp:term":[{"taxonomy":"manualknowledgebasecat","embeddable":true,"href":"https:\/\/help.markto.ch\/de\/wp-json\/wp\/v2\/manualknowledgebasecat?post=2985"},{"taxonomy":"manual_kb_tag","embeddable":true,"href":"https:\/\/help.markto.ch\/de\/wp-json\/wp\/v2\/manual_kb_tag?post=2985"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}