Mediation and arbitration on markto.ch provide structured ways to resolve disputes between buyers and sellers when direct communication or initial support review does not fully resolve the issue. These processes help ensure fair outcomes while avoiding prolonged conflicts.
1. When Mediation Is Used
Mediation is a voluntary process where a neutral markto.ch representative helps both parties communicate and reach a mutually acceptable solution. Typical situations include:
- Disagreements over item condition or description
- Delivery delays or issues
- Payment disputes
2. How Mediation Works
- Both parties submit evidence and explanations of their position
- A support mediator facilitates discussion and proposes possible solutions
- The goal is a mutually agreed-upon resolution without imposing a decision
3. Arbitration as a Next Step
If mediation does not resolve the dispute, arbitration may be initiated. In arbitration:
- markto.ch (or a designated neutral arbitrator) reviews all evidence and arguments
- A binding decision is issued regarding refunds, payments, or other remedies
- Both parties must comply with the outcome
4. Preparing for Mediation or Arbitration
- Collect all transaction details, communications, and proof of the issue
- Clearly state the desired resolution
- Respond promptly to all requests from mediators or arbitrators
5. Benefits of Mediation and Arbitration
- Provides a structured and impartial way to resolve disputes
- Reduces the need for external legal action
- Helps maintain trust and fair practices on the platform
Following these guidelines ensures that conflicts are handled professionally, fairly, and transparently, protecting the interests of both buyers and sellers on markto.ch.