{ "id": 2561, "date": "2026-02-01T12:14:41", "date_gmt": "2026-02-01T12:14:41", "guid": { "rendered": "https:\/\/help.markto.ch\/?post_type=manual_kb&p=2561" }, "modified": "2026-02-01T12:14:42", "modified_gmt": "2026-02-01T12:14:42", "slug": "account-already-exists-error-what-to-do", "status": "publish", "type": "manual_kb", "link": "https:\/\/help.markto.ch\/en\/knowledgebase\/account-already-exists-error-what-to-do\/", "title": { "rendered": "“Account Already Exists” Error \u2013 What to Do" }, "content": { "rendered": "

“Account Already Exists” Error \u2013 What to Do<\/strong><\/p>\n\n\n\n

The \u201cAccount Already Exists\u201d (or \u201cE-Mail bereits vergeben\u201d \/ \u201cEmail already in use\u201d) error appears on markto.ch when you try to register with an email address that is already linked to an existing account. This is a common and helpful safeguard to prevent duplicate accounts.<\/p>\n\n\n\n

Here\u2019s exactly what to do, step by step.<\/p>\n\n\n\n

Step 1: Try Logging In Instead of Registering<\/strong><\/p>\n\n\n\n

    \n
  1. Go back to the login page (top-right corner \u2192 Log In<\/strong> \/ Einloggen<\/strong>).<\/li>\n\n\n\n
  2. Enter the email address you just tried to register with.<\/li>\n\n\n\n
  3. Enter the password you believe is associated with it.<\/li>\n<\/ol>\n\n\n\n
      \n
    • If you remember it \u2192 you\u2019ll log in successfully.<\/li>\n\n\n\n
    • If you don\u2019t remember \u2192 go to Step 2.<\/li>\n<\/ul>\n\n\n\n

      Most of the time, this error simply means you already have an account \u2014 logging in solves it instantly.<\/p>\n\n\n\n

      Step 2: Reset Your Password If You Can\u2019t Log In<\/strong><\/p>\n\n\n\n

        \n
      1. On the login page, click Forgot Password?<\/strong> \/ Passwort vergessen?<\/strong><\/li>\n\n\n\n
      2. Enter the same email address.<\/li>\n\n\n\n
      3. Check your inbox (and spam\/junk\/promotions folder) for a password reset email from markto.ch.<\/li>\n\n\n\n
      4. Click the reset link or enter the code provided.<\/li>\n\n\n\n
      5. Create a new strong password.<\/li>\n\n\n\n
      6. Log in with the email and your new password.<\/li>\n<\/ol>\n\n\n\n

        You\u2019re back in your original account \u2014 no need to create a second one.<\/p>\n\n\n\n

        Step 3: If the Email Is Not Yours (or You Never Registered)<\/strong>
        Very rare, but possible (e.g., typo during registration, someone else used your email).<\/p>\n\n\n\n

          \n
        1. Try a slightly different email<\/strong> variation if you think it was a typo (e.g., luan@gmail.com vs. luan1@gmail.com).<\/li>\n\n\n\n
        2. If you\u2019re certain the email is yours and no account should exist:<\/li>\n<\/ol>\n\n\n\n
            \n
          • Contact support immediately:\n
              \n
            • Scroll to the footer \u2192 click Contact<\/strong> \/ Support<\/strong>.<\/li>\n\n\n\n
            • Write:
              \u201cI\u2019m getting an \u2018Account Already Exists\u2019 error when trying to register with [your-email@example.com], but I have never created an account with this email. Can you check if an account exists and help me resolve this? Thank you.\u201d<\/li>\n<\/ul>\n<\/li>\n\n\n\n
            • Support can verify and either release the email or confirm ownership.<\/li>\n<\/ul>\n\n\n\n

              Quick Summary \u2013 What Usually Fixes It<\/strong><\/p>\n\n\n\n

              Situation<\/th>Action<\/th><\/tr><\/thead>
              You already have an account<\/td>Log in with the email<\/td><\/tr>
              Forgot the password<\/td>Use \u201cForgot Password?\u201d to reset<\/td><\/tr>
              Typo in email during registration<\/td>Try the correct email variation<\/td><\/tr>
              Email taken by someone else (unlikely)<\/td>Contact support to investigate<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

              Tips to Avoid This in the Future<\/strong><\/p>\n\n\n\n

                \n
              • Use a password manager to store your markto.ch credentials.<\/li>\n\n\n\n
              • Always try logging in first when you return to the site.<\/li>\n\n\n\n
              • Bookmark the login page instead of always going to the homepage.<\/li>\n<\/ul>\n\n\n\n

                In 99% of cases, the \u201cAccount Already Exists\u201d error just means your account is waiting for you \u2014 log in or reset the password and you\u2019re good to go on markto.ch!<\/p>", "protected": false }, "author": 1, "featured_media": 0, "parent": 0, "menu_order": 0, "template": "", "format": "standard", "manualknowledgebasecat": [ 76 ], "manual_kb_tag": [], "class_list": [ "post-2561", "manual_kb", "type-manual_kb", "status-publish", "format-standard", "hentry", "manualknowledgebasecat-common-problems-troubleshooting" ], "_links": { "self": [ { "href": "https:\/\/help.markto.ch\/en\/wp-json\/wp\/v2\/manual_kb\/2561", "targetHints": { "allow": [ "GET" ] } } ], "collection": [ { "href": "https:\/\/help.markto.ch\/en\/wp-json\/wp\/v2\/manual_kb" } ], "about": [ { "href": "https:\/\/help.markto.ch\/en\/wp-json\/wp\/v2\/types\/manual_kb" } ], "author": [ { "embeddable": true, "href": "https:\/\/help.markto.ch\/en\/wp-json\/wp\/v2\/users\/1" } ], "version-history": [ { "count": 1, "href": "https:\/\/help.markto.ch\/en\/wp-json\/wp\/v2\/manual_kb\/2561\/revisions" } ], "predecessor-version": [ { "id": 2562, "href": "https:\/\/help.markto.ch\/en\/wp-json\/wp\/v2\/manual_kb\/2561\/revisions\/2562" } ], "wp:attachment": [ { "href": "https:\/\/help.markto.ch\/en\/wp-json\/wp\/v2\/media?parent=2561" } ], "wp:term": [ { "taxonomy": "manualknowledgebasecat", "embeddable": true, "href": "https:\/\/help.markto.ch\/en\/wp-json\/wp\/v2\/manualknowledgebasecat?post=2561" }, { "taxonomy": "manual_kb_tag", "embeddable": true, "href": "https:\/\/help.markto.ch\/en\/wp-json\/wp\/v2\/manual_kb_tag?post=2561" } ], "curies": [ { "name": "wp", "href": "https:\/\/api.w.org\/{rel}", "templated": true } ] } }