{
    "id": 2563,
    "date": "2026-02-01T12:15:07",
    "date_gmt": "2026-02-01T12:15:07",
    "guid": {
        "rendered": "https:\/\/help.markto.ch\/?post_type=manual_kb&p=2563"
    },
    "modified": "2026-02-01T12:15:07",
    "modified_gmt": "2026-02-01T12:15:07",
    "slug": "why-cant-i-verify-my-phone-email-common-fixes",
    "status": "publish",
    "type": "manual_kb",
    "link": "https:\/\/help.markto.ch\/en\/knowledgebase\/why-cant-i-verify-my-phone-email-common-fixes\/",
    "title": {
        "rendered": "Why Can’t I Verify My Phone\/Email? Common Fixes"
    },
    "content": {
        "rendered": "<p class=\"wp-block-paragraph\"><strong>Why Can&#8217;t I Verify My Phone\/Email? Common Fixes<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Verification issues on markto.ch (failing to receive or enter the OTP code for phone\/email) are very common during signup or account recovery. Here are the most frequent reasons and step-by-step fixes \u2014 try them in order.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>1. No SMS \/ Email Received<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Phone (SMS OTP) \u2013 Most common issue<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Wrong number format<\/strong><br>Fix: Enter full international format \u2192 +41 followed by your 9-digit number (no spaces or dashes).<br>Example: +41791234567<\/li>\n\n\n\n<li><strong>Poor mobile signal \/ Do Not Disturb mode<\/strong><br>Fix: Check signal bars \u2192 move to better coverage area. Turn off Do Not Disturb \/ Airplane mode. Restart phone.<\/li>\n\n\n\n<li><strong>Carrier \/ network delay<\/strong><br>Fix: Wait 1\u20132 full minutes. Click <strong>Resend code<\/strong> (usually available after 60 seconds).<\/li>\n\n\n\n<li><strong>International \/ virtual number<\/strong><br>Fix: Virtual numbers (Google Voice, TextNow, etc.) often fail. Use a real Swiss mobile number (+41).<\/li>\n\n\n\n<li><strong>Message blocked by carrier<\/strong><br>Fix: Check if your carrier blocks short-code SMS. Temporarily disable any spam filters or third-party SMS apps.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Email verification<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>In spam\/junk\/promotions folder<\/strong><br>Fix: Search your inbox for \u201cmarkto\u201d, \u201cverify\u201d, \u201ccode\u201d, or \u201cconfirmation\u201d. Check Spam\/Junk, Promotions (Gmail), Updates, Social tabs.<\/li>\n\n\n\n<li><strong>Email provider delay<\/strong><br>Fix: Wait 5\u201310 minutes \u2192 click <strong>Resend email<\/strong> if available.<\/li>\n\n\n\n<li><strong>Blocked sender<\/strong><br>Fix: Add no-reply@markto.ch (or similar sender) to your contacts\/safe senders list.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>2. Code Entered Incorrectly or Expired<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Codes are usually <strong>6 digits<\/strong> and expire after <strong>5\u201310 minutes<\/strong>.<br>Fix:<\/li>\n\n\n\n<li>Double-check you typed all digits correctly (no spaces).<\/li>\n\n\n\n<li>If expired \u2192 click <strong>Resend code<\/strong> and use the new one.<\/li>\n\n\n\n<li>Avoid copy-paste errors \u2014 type manually if needed.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>3. \u201cToo Many Attempts\u201d or Temporary Lockout<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>After 5\u201310 wrong tries, the system blocks further attempts for security.<br>Fix:<\/li>\n\n\n\n<li>Wait <strong>15\u201360 minutes<\/strong> (exact time varies).<\/li>\n\n\n\n<li>Do <strong>not<\/strong> keep trying during lockout \u2014 it extends the block.<\/li>\n\n\n\n<li>After wait \u2192 request a fresh code and try again.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>4. Browser \/ Device Issues<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Cache, extensions, or VPN interference.<br>Fix:<\/li>\n\n\n\n<li>Clear browser cache &amp; cookies for markto.ch.<\/li>\n\n\n\n<li>Try incognito\/private mode.<\/li>\n\n\n\n<li>Switch browsers (Chrome \u2192 Firefox\/Safari).<\/li>\n\n\n\n<li>Try a different device (phone instead of computer).<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>5. Account Already Verified or Glitch<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>If you\u2019ve already verified but the system asks again.<br>Fix:<\/li>\n\n\n\n<li>Log out \u2192 clear cache \u2192 log back in.<\/li>\n\n\n\n<li>Try verification from a different network (Wi-Fi \u2192 mobile data or vice versa).<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Quick Checklist \u2013 Try in This Order<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Check number\/email format (+41 for phone, correct domain for email)<\/li>\n\n\n\n<li>Wait 2 minutes \u2192 resend code<\/li>\n\n\n\n<li>Check spam\/junk folders<\/li>\n\n\n\n<li>Turn off Do Not Disturb \/ check signal<\/li>\n\n\n\n<li>Clear cache \u2192 try incognito mode<\/li>\n\n\n\n<li>Wait out any lockout (15\u201360 min)<\/li>\n\n\n\n<li>Use a different device\/browser\/network<\/li>\n\n\n\n<li>Contact support if nothing works<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>If Nothing Works \u2013 Contact Support<\/strong><br>Footer \u2192 <strong>Contact<\/strong> \/ <strong>Support<\/strong><br>Message example:<br>\u201cI can\u2019t receive the verification code for my phone\/email [your number\/email]. I\u2019ve tried resending, checked spam, different networks, but no code arrives. Can you help or bypass verification? Account email: [your-email]. Thank you.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Most verification problems resolve with resend + correct format + spam check. Try again patiently \u2014 you\u2019ll be verified and posting ads in no time on markto.ch!<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>",
        "protected": false
    },
    "author": 1,
    "featured_media": 0,
    "parent": 0,
    "menu_order": 0,
    "template": "",
    "format": "standard",
    "manualknowledgebasecat": [
        76
    ],
    "manual_kb_tag": [],
    "class_list": [
        "post-2563",
        "manual_kb",
        "type-manual_kb",
        "status-publish",
        "format-standard",
        "hentry",
        "manualknowledgebasecat-common-problems-troubleshooting"
    ],
    "_links": {
        "self": [
            {
                "href": "https:\/\/help.markto.ch\/en\/wp-json\/wp\/v2\/manual_kb\/2563",
                "targetHints": {
                    "allow": [
                        "GET"
                    ]
                }
            }
        ],
        "collection": [
            {
                "href": "https:\/\/help.markto.ch\/en\/wp-json\/wp\/v2\/manual_kb"
            }
        ],
        "about": [
            {
                "href": "https:\/\/help.markto.ch\/en\/wp-json\/wp\/v2\/types\/manual_kb"
            }
        ],
        "author": [
            {
                "embeddable": true,
                "href": "https:\/\/help.markto.ch\/en\/wp-json\/wp\/v2\/users\/1"
            }
        ],
        "version-history": [
            {
                "count": 1,
                "href": "https:\/\/help.markto.ch\/en\/wp-json\/wp\/v2\/manual_kb\/2563\/revisions"
            }
        ],
        "predecessor-version": [
            {
                "id": 2564,
                "href": "https:\/\/help.markto.ch\/en\/wp-json\/wp\/v2\/manual_kb\/2563\/revisions\/2564"
            }
        ],
        "wp:attachment": [
            {
                "href": "https:\/\/help.markto.ch\/en\/wp-json\/wp\/v2\/media?parent=2563"
            }
        ],
        "wp:term": [
            {
                "taxonomy": "manualknowledgebasecat",
                "embeddable": true,
                "href": "https:\/\/help.markto.ch\/en\/wp-json\/wp\/v2\/manualknowledgebasecat?post=2563"
            },
            {
                "taxonomy": "manual_kb_tag",
                "embeddable": true,
                "href": "https:\/\/help.markto.ch\/en\/wp-json\/wp\/v2\/manual_kb_tag?post=2563"
            }
        ],
        "curies": [
            {
                "name": "wp",
                "href": "https:\/\/api.w.org\/{rel}",
                "templated": true
            }
        ]
    }
}