{ "id": 2565, "date": "2026-02-01T12:15:25", "date_gmt": "2026-02-01T12:15:25", "guid": { "rendered": "https:\/\/help.markto.ch\/?post_type=manual_kb&p=2565" }, "modified": "2026-02-01T12:15:25", "modified_gmt": "2026-02-01T12:15:25", "slug": "profile-not-updating-troubleshooting-sync-issues", "status": "publish", "type": "manual_kb", "link": "https:\/\/help.markto.ch\/en\/knowledgebase\/profile-not-updating-troubleshooting-sync-issues\/", "title": { "rendered": "Profile Not Updating? Troubleshooting Sync Issues" }, "content": { "rendered": "

Profile Not Updating? Troubleshooting Sync Issues<\/strong><\/p>\n\n\n\n

If changes you make to your profile on markto.ch (name, photo, bio, location, preferences, etc.) are not appearing immediately \u2014 or not showing to other users \u2014 it’s usually a temporary sync, cache, or browser issue. These problems are common and almost always fixable without contacting support.<\/p>\n\n\n\n

Step-by-Step Troubleshooting \u2013 Try in This Order<\/strong><\/p>\n\n\n\n

    \n
  1. Refresh the Page Multiple Times<\/strong><\/li>\n<\/ol>\n\n\n\n
      \n
    • Press Ctrl + F5<\/strong> (Windows) or Cmd + Shift + R<\/strong> (Mac) to force a hard refresh (bypasses cache).<\/li>\n\n\n\n
    • Wait 10\u201330 seconds and refresh again.<\/li>\n\n\n\n
    • Check both your own profile view and how it appears in search results or ads.<\/li>\n<\/ul>\n\n\n\n
        \n
      1. Log Out and Log Back In<\/strong><\/li>\n<\/ol>\n\n\n\n
          \n
        • Click your profile icon \u2192 Log Out<\/strong>.<\/li>\n\n\n\n
        • Close the browser tab completely.<\/li>\n\n\n\n
        • Re-open markto.ch \u2192 log in again.<\/li>\n\n\n\n
        • Most profile sync issues resolve here \u2014 the server reloads your latest data on fresh login.<\/li>\n<\/ul>\n\n\n\n
            \n
          1. Clear Browser Cache & Cookies for markto.ch<\/strong><\/li>\n<\/ol>\n\n\n\n
              \n
            • In Chrome: Settings \u2192 Privacy and security \u2192 Clear browsing data \u2192 select \u201cCached images and files\u201d + \u201cCookies\u201d \u2192 time range \u201cLast hour\u201d or \u201cAll time\u201d \u2192 Clear data.<\/li>\n\n\n\n
            • In Firefox\/Safari: Similar path under Privacy\/History \u2192 clear site data for markto.ch.<\/li>\n\n\n\n
            • Only clear for markto.ch if possible (search for the domain in the clear data tool).<\/li>\n\n\n\n
            • Log back in after clearing.<\/li>\n<\/ul>\n\n\n\n
                \n
              1. Try Incognito \/ Private Browsing Mode<\/strong><\/li>\n<\/ol>\n\n\n\n
                  \n
                • Open a new incognito window (Ctrl\/Cmd + Shift + N).<\/li>\n\n\n\n
                • Log in and check your profile.<\/li>\n\n\n\n
                • If it shows correctly here \u2192 the issue is your normal browser\u2019s cache\/extensions.<\/li>\n<\/ul>\n\n\n\n
                    \n
                  1. Switch Browser or Device<\/strong><\/li>\n<\/ol>\n\n\n\n
                      \n
                    • Try a different browser (Chrome \u2192 Firefox \u2192 Edge \u2192 Safari).<\/li>\n\n\n\n
                    • Check on mobile phone vs. computer (or vice versa).<\/li>\n\n\n\n
                    • If it updates on one device\/browser but not another \u2192 clear cache on the problem device.<\/li>\n<\/ul>\n\n\n\n
                        \n
                      1. Wait 5\u201330 Minutes<\/strong><\/li>\n<\/ol>\n\n\n\n
                          \n
                        • Some changes (especially location, visibility settings, or Trusted Seller status) can take a short time to propagate across servers and caches.<\/li>\n\n\n\n
                        • Close tabs, wait, then check again.<\/li>\n<\/ul>\n\n\n\n
                            \n
                          1. Check for Conflicting Edits<\/strong><\/li>\n<\/ol>\n\n\n\n
                              \n
                            • If you edited the same field from two devices\/browsers at the same time \u2192 the last save usually wins.<\/li>\n\n\n\n
                            • Re-make the change on one device only and save again.<\/li>\n<\/ul>\n\n\n\n

                              Quick Checklist \u2013 Most Common Fixes<\/strong><\/p>\n\n\n\n

                                \n
                              • [ ] Hard refresh (Ctrl + F5)<\/li>\n\n\n\n
                              • [ ] Log out \u2192 log back in<\/li>\n\n\n\n
                              • [ ] Clear cache\/cookies<\/li>\n\n\n\n
                              • [ ] Test in incognito mode<\/li>\n\n\n\n
                              • [ ] Try different browser\/device<\/li>\n\n\n\n
                              • [ ] Wait 10\u201330 minutes<\/li>\n<\/ul>\n\n\n\n

                                If Nothing Works After 1 Hour<\/strong><\/p>\n\n\n\n

                                  \n
                                • Contact support:
                                  Footer \u2192 Contact<\/strong> \/ Support<\/strong>
                                  Message example:
                                  \u201cMy profile changes (e.g., new photo \/ updated bio \/ location) are not showing up even after logging out\/in and clearing cache. Email: [your-email]. Can you check sync on your end? Thank you.\u201d<\/li>\n<\/ul>\n\n\n\n

                                  Profile sync issues almost always resolve with one of the first four steps \u2014 no need to panic. Once fixed, your updates will appear normally to everyone on markto.ch.<\/p>\n\n\n\n

                                  Let me know which change isn\u2019t showing (photo, name, location?) and I can give more targeted advice!<\/p>", "protected": false }, "author": 1, "featured_media": 0, "parent": 0, "menu_order": 0, "template": "", "format": "standard", "manualknowledgebasecat": [ 76 ], "manual_kb_tag": [], "class_list": [ "post-2565", "manual_kb", "type-manual_kb", "status-publish", "format-standard", "hentry", "manualknowledgebasecat-common-problems-troubleshooting" ], "_links": { "self": [ { "href": "https:\/\/help.markto.ch\/en\/wp-json\/wp\/v2\/manual_kb\/2565", "targetHints": { "allow": [ "GET" ] } } ], "collection": [ { "href": "https:\/\/help.markto.ch\/en\/wp-json\/wp\/v2\/manual_kb" } ], "about": [ { "href": "https:\/\/help.markto.ch\/en\/wp-json\/wp\/v2\/types\/manual_kb" } ], "author": [ { "embeddable": true, "href": "https:\/\/help.markto.ch\/en\/wp-json\/wp\/v2\/users\/1" } ], "version-history": [ { "count": 1, "href": "https:\/\/help.markto.ch\/en\/wp-json\/wp\/v2\/manual_kb\/2565\/revisions" } ], "predecessor-version": [ { "id": 2566, "href": "https:\/\/help.markto.ch\/en\/wp-json\/wp\/v2\/manual_kb\/2565\/revisions\/2566" } ], "wp:attachment": [ { "href": "https:\/\/help.markto.ch\/en\/wp-json\/wp\/v2\/media?parent=2565" } ], "wp:term": [ { "taxonomy": "manualknowledgebasecat", "embeddable": true, "href": "https:\/\/help.markto.ch\/en\/wp-json\/wp\/v2\/manualknowledgebasecat?post=2565" }, { "taxonomy": "manual_kb_tag", "embeddable": true, "href": "https:\/\/help.markto.ch\/en\/wp-json\/wp\/v2\/manual_kb_tag?post=2565" } ], "curies": [ { "name": "wp", "href": "https:\/\/api.w.org\/{rel}", "templated": true } ] } }