{
    "id": 2604,
    "date": "2026-02-14T12:23:32",
    "date_gmt": "2026-02-14T12:23:32",
    "guid": {
        "rendered": "https:\/\/help.markto.ch\/?post_type=manual_kb&p=2604"
    },
    "modified": "2026-02-14T12:23:33",
    "modified_gmt": "2026-02-14T12:23:33",
    "slug": "replying-to-inquiries-on-your-listings",
    "status": "publish",
    "type": "manual_kb",
    "link": "https:\/\/help.markto.ch\/en\/knowledgebase\/replying-to-inquiries-on-your-listings\/",
    "title": {
        "rendered": "Replying to Inquiries on Your Listings"
    },
    "content": {
        "rendered": "<p class=\"wp-block-paragraph\"><strong>Replying to Inquiries on Your Listings on markto.ch<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Getting messages from interested buyers is a great sign \u2014 your listing is attracting attention! On markto.ch, fast, friendly, and clear replies help you sell quickly, avoid confusion, and create a positive experience for both sides. Most buyers reach out via WhatsApp, phone, email, or occasionally the platform&#8217;s internal contact form.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Here\u2019s a practical guide to replying effectively and closing deals faster.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Step 1: Stay on Top of Messages<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>WhatsApp \/ Messenger<\/strong>: Check notifications right away \u2014 most Swiss buyers use this.<\/li>\n\n\n\n<li><strong>Email<\/strong>: Look in your inbox (including spam\/junk) for direct emails or forwarded markto.ch messages.<\/li>\n\n\n\n<li><strong>Phone \/ SMS<\/strong>: Watch for calls or texts from the number shown in the ad.<\/li>\n\n\n\n<li><strong>Platform messages<\/strong>: Log in to markto.ch and check your account notifications or messages area (if the buyer used the built-in contact option).<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Tip: Many sellers turn on high-priority notifications for WhatsApp or create a label\/folder just for markto.ch chats.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Step 2: Reply Fast \u2014 Timing Is Everything<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Best: Within 1\u20132 hours (daytime or early evening)<\/li>\n\n\n\n<li>Good: Same day<\/li>\n\n\n\n<li>Still okay: Next morning<\/li>\n\n\n\n<li>Too late: After 48+ hours \u2192 most buyers will already be looking at other ads<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Quick replies show you&#8217;re active and serious, which often leads to faster sales.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Step 3: Write Clear, Helpful Replies<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Keep your messages short, positive, and to the point. Always include:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Friendly greeting + thanks for their interest<\/li>\n\n\n\n<li>Confirmation if the item is still available<\/li>\n\n\n\n<li>Direct answers to their questions<\/li>\n\n\n\n<li>Next steps (pickup times, price flexibility, etc.)<\/li>\n\n\n\n<li>A question to keep the conversation moving<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Example Replies You Can Copy &amp; Adapt<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Simple availability confirmation<\/strong><br>\u201cHi [Name]! Thanks for your message \ud83d\ude0a<br>Yes, the [item] is still available. It&#8217;s in great condition and ready for pickup.<br>When would work for you to come by? I&#8217;m in [your city\/area] and quite flexible.<br>Best, [Your First Name]\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Answering specific questions<\/strong><br>\u201cHello!<br>Thanks for asking. The laptop is from 2023, lightly used, no scratches on the screen, battery health at 95%. Comes with original charger and box.<br>Can you make it next week? Let me know what days suit you.<br>Cheers, [First Name]\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Handling a price negotiation<\/strong><br>\u201cHi!<br>Thanks for the interest. The price of CHF 280 is already quite competitive (similar ones are going for 320+). I could do CHF 260 if you can pick up this weekend in cash.<br>Would that work for you?<br>Greetings, [First Name]\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>When the item is sold\/reserved<\/strong><br>\u201cHello!<br>Unfortunately the [item] has just been sold \u2014 sorry about that!<br>I do have a similar one listed if you&#8217;re interested, or feel free to keep an eye on my profile.<br>Thanks anyway and best regards!\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>More formal reply for higher-value items<\/strong><br>\u201cDear [Name],<br>Thank you for your inquiry about my [item].<br>It is still available. Happy to provide more photos or details (service history, etc.) on request.<br>Viewings are possible in [your area] \u2014 when would suit you?<br>Kind regards,<br>[Your Full Name]\u201d<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Step 4: Quick Tips for Common Situations<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Heavy negotiation<\/strong>: Stay polite. If the price is firm, say so kindly. Small concessions can help if it closes the deal quickly.<\/li>\n\n\n\n<li><strong>Buyer wants shipping<\/strong>: If you only do local pickup, be clear: \u201cSorry, pickup only \u2014 shipping is too much hassle for me.\u201d<\/li>\n\n\n\n<li><strong>No reply after your response<\/strong>: Wait 2\u20133 days, then send one friendly follow-up: \u201cHi, just checking if you&#8217;re still interested? \ud83d\ude0a\u201d After that, move on.<\/li>\n\n\n\n<li><strong>Suspicious requests<\/strong> (e.g. \u201cI&#8217;ll pay via TWINT and send someone to collect\u201d without viewing): Be cautious. Always insist on personal inspection and payment on handover.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Step 5: Safety Reminders<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Never share bank details, passwords, or your exact home address before meeting.<\/li>\n\n\n\n<li>Suggest public handover locations (e.g. parking lot of a big store, train station).<\/li>\n\n\n\n<li>Keep all agreements in writing (WhatsApp chat works perfectly).<\/li>\n\n\n\n<li>If anything feels wrong, trust your instincts and don&#8217;t proceed.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Fast, friendly, and straightforward replies are the secret to selling quickly on markto.ch. Most local deals only take 2\u20134 messages total.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Turn those inquiries into sold items \u2014 you&#8217;re doing great! \ud83d\udcaa<\/p>",
        "protected": false
    },
    "author": 1,
    "featured_media": 0,
    "parent": 0,
    "menu_order": 0,
    "template": "",
    "format": "standard",
    "manualknowledgebasecat": [
        94
    ],
    "manual_kb_tag": [],
    "class_list": [
        "post-2604",
        "manual_kb",
        "type-manual_kb",
        "status-publish",
        "format-standard",
        "hentry",
        "manualknowledgebasecat-getting-started-with-communication"
    ],
    "_links": {
        "self": [
            {
                "href": "https:\/\/help.markto.ch\/en\/wp-json\/wp\/v2\/manual_kb\/2604",
                "targetHints": {
                    "allow": [
                        "GET"
                    ]
                }
            }
        ],
        "collection": [
            {
                "href": "https:\/\/help.markto.ch\/en\/wp-json\/wp\/v2\/manual_kb"
            }
        ],
        "about": [
            {
                "href": "https:\/\/help.markto.ch\/en\/wp-json\/wp\/v2\/types\/manual_kb"
            }
        ],
        "author": [
            {
                "embeddable": true,
                "href": "https:\/\/help.markto.ch\/en\/wp-json\/wp\/v2\/users\/1"
            }
        ],
        "version-history": [
            {
                "count": 1,
                "href": "https:\/\/help.markto.ch\/en\/wp-json\/wp\/v2\/manual_kb\/2604\/revisions"
            }
        ],
        "predecessor-version": [
            {
                "id": 2605,
                "href": "https:\/\/help.markto.ch\/en\/wp-json\/wp\/v2\/manual_kb\/2604\/revisions\/2605"
            }
        ],
        "wp:attachment": [
            {
                "href": "https:\/\/help.markto.ch\/en\/wp-json\/wp\/v2\/media?parent=2604"
            }
        ],
        "wp:term": [
            {
                "taxonomy": "manualknowledgebasecat",
                "embeddable": true,
                "href": "https:\/\/help.markto.ch\/en\/wp-json\/wp\/v2\/manualknowledgebasecat?post=2604"
            },
            {
                "taxonomy": "manual_kb_tag",
                "embeddable": true,
                "href": "https:\/\/help.markto.ch\/en\/wp-json\/wp\/v2\/manual_kb_tag?post=2604"
            }
        ],
        "curies": [
            {
                "name": "wp",
                "href": "https:\/\/api.w.org\/{rel}",
                "templated": true
            }
        ]
    }
}