{ "id": 2608, "date": "2026-02-14T12:24:20", "date_gmt": "2026-02-14T12:24:20", "guid": { "rendered": "https:\/\/help.markto.ch\/?post_type=manual_kb&p=2608" }, "modified": "2026-02-14T12:25:19", "modified_gmt": "2026-02-14T12:25:19", "slug": "markto-ch-internal-messaging-how-it-works-step-by-step", "status": "publish", "type": "manual_kb", "link": "https:\/\/help.markto.ch\/en\/knowledgebase\/markto-ch-internal-messaging-how-it-works-step-by-step\/", "title": { "rendered": "markto.ch Internal Messaging How It Works Step-by-Step" }, "content": { "rendered": "

markto.ch Internal Messaging: How It Works \u2013 Step-by-Step<\/strong><\/p>\n\n\n\n

markto.ch is a straightforward local classifieds platform in Switzerland, focused on simple, direct deals (“In Ihrer N\u00e4he handeln”). It does not<\/strong> have a full-featured built-in chat system like some larger marketplaces (e.g., no real-time threaded conversations or in-app inbox for all users). Instead, internal messaging is limited and privacy-oriented \u2014 often just a basic contact form or inquiry tool that forwards your message to the seller.<\/p>\n\n\n\n

When available, the “internal messaging” (sometimes labeled “Nachricht senden”, “Kontaktieren”, or “Message”) lets you send an initial message without sharing your phone\/email right away. Most deals quickly move to direct channels like WhatsApp or phone after the first contact.<\/p>\n\n\n\n

Here\u2019s a clear step-by-step breakdown of how it typically works (based on common classifieds flows on markto.ch and similar Swiss platforms):<\/p>\n\n\n\n

Step 1: Find a Listing and Locate the Contact Option<\/h3>\n\n\n\n
    \n
  • Browse or search for an item on markto.ch.<\/li>\n\n\n\n
  • Open the detailed ad page.<\/li>\n\n\n\n
  • Scroll to the seller’s section (usually at the bottom or side).<\/li>\n\n\n\n
  • Look for buttons like:<\/li>\n\n\n\n
  • “Nachricht senden” (Send Message)<\/li>\n\n\n\n
  • “Kontaktieren” (Contact)<\/li>\n\n\n\n
  • “Message” or a chat icon<\/li>\n\n\n\n
  • If no button shows, the seller may have listed direct details (phone, WhatsApp, email) instead \u2014 this is very common for private ads.<\/li>\n<\/ul>\n\n\n\n

    Note<\/strong>: You usually need to be logged in<\/strong> (free registration) to see or use any internal contact form. If you’re not logged in, the site may prompt you to sign up or log in first.<\/p>\n\n\n\n

    Step 2: Click the Message\/Contact Button<\/h3>\n\n\n\n
      \n
    • Clicking opens one of these:<\/li>\n\n\n\n
    • A simple form<\/strong> inside the browser (fields for your name, email\/phone, and message text).<\/li>\n\n\n\n
    • A pre-filled message window if it’s a basic internal tool.<\/li>\n\n\n\n
    • No full chat window appears \u2014 it’s not a live messenger.<\/li>\n<\/ul>\n\n\n\n

      Step 3: Fill Out and Send Your Message<\/h3>\n\n\n\n
        \n
      • Enter your details:<\/li>\n\n\n\n
      • Your name (or nickname)<\/li>\n\n\n\n
      • Your email address (required \u2014 this is how the seller replies to you)<\/li>\n\n\n\n
      • Optional: Phone number or WhatsApp if you want faster follow-up<\/li>\n\n\n\n
      • Message body: Write your inquiry (e.g., “Hi, is the item still available? Can I pick up tomorrow in Zurich? Interested at the listed price. Thanks!”)<\/li>\n\n\n\n
      • Keep it short, polite, and specific \u2014 reference the item title\/location.<\/li>\n\n\n\n
      • Hit “Send” or “Absenden”.<\/li>\n<\/ul>\n\n\n\n

        Step 4: What Happens After You Send<\/h3>\n\n\n\n
          \n
        • Your message is forwarded<\/strong> to the seller:<\/li>\n\n\n\n
        • Usually sent to their registered email<\/strong> on markto.ch.<\/li>\n\n\n\n
        • Possibly shown in a basic messages\/notifications area in their account (if they log in).<\/li>\n\n\n\n
        • You may see a confirmation like “Your message has been sent” on the site.<\/li>\n\n\n\n
        • No copy stays in a markto.ch inbox for you \u2014 check your own email if the seller replies via the platform.<\/li>\n\n\n\n
        • The seller gets notified (email alert) and can respond:<\/li>\n\n\n\n
        • Directly to your email (most common).<\/li>\n\n\n\n
        • By phone\/WhatsApp if you provided those.<\/li>\n\n\n\n
        • Rarely via the same platform form (replies often go external quickly).<\/li>\n<\/ul>\n\n\n\n

          Step 5: Follow-Up and Next Steps<\/h3>\n\n\n\n
            \n
          • Wait for a reply (typically within hours to 1\u20132 days \u2014 sellers check email or notifications).<\/li>\n\n\n\n
          • If they reply via email, continue there or switch to WhatsApp\/phone for easier coordination (very typical in Switzerland).<\/li>\n\n\n\n
          • Once connected, arrange pickup, negotiate, etc., directly.<\/li>\n\n\n\n
          • If no response after 2\u20133 days: Send one polite follow-up via the same method, or move to another listing.<\/li>\n<\/ul>\n\n\n\n

            Important Things to Know<\/h3>\n\n\n\n
              \n
            • Limited internal features<\/strong>: markto.ch prioritizes direct contact over platform chat to keep things fast and simple for local trades. No ongoing conversation history on the site in most cases.<\/li>\n\n\n\n
            • Privacy benefits<\/strong>: You don’t share personal details until you’re ready \u2014 the form acts as a safe first step.<\/li>\n\n\n\n
            • Not always available<\/strong>: Many sellers skip internal messaging and show phone\/WhatsApp directly for quicker deals.<\/li>\n\n\n\n
            • Alternatives if no button<\/strong>: Use the visible phone\/email\/WhatsApp links \u2014 these are the primary way most users communicate.<\/li>\n\n\n\n
            • Support if stuck<\/strong>: If the button doesn’t work or you need help, use the “Kontaktieren Sie uns” link in the footer to contact markto.ch support.<\/li>\n<\/ul>\n\n\n\n

              This keeps communication low-friction and local-focused \u2014 most successful deals on markto.ch happen via WhatsApp within a day of the first message.<\/p>\n\n\n\n

              If your experience differs (e.g., you see a more advanced inbox), let me know for updates. Happy messaging! \ud83d\udce9<\/p>", "protected": false }, "author": 1, "featured_media": 0, "parent": 0, "menu_order": 0, "template": "", "format": "standard", "manualknowledgebasecat": [ 95 ], "manual_kb_tag": [], "class_list": [ "post-2608", "manual_kb", "type-manual_kb", "status-publish", "format-standard", "hentry", "manualknowledgebasecat-using-the-messaging-system" ], "_links": { "self": [ { "href": "https:\/\/help.markto.ch\/en\/wp-json\/wp\/v2\/manual_kb\/2608", "targetHints": { "allow": [ "GET" ] } } ], "collection": [ { "href": "https:\/\/help.markto.ch\/en\/wp-json\/wp\/v2\/manual_kb" } ], "about": [ { "href": "https:\/\/help.markto.ch\/en\/wp-json\/wp\/v2\/types\/manual_kb" } ], "author": [ { "embeddable": true, "href": "https:\/\/help.markto.ch\/en\/wp-json\/wp\/v2\/users\/1" } ], "version-history": [ { "count": 2, "href": "https:\/\/help.markto.ch\/en\/wp-json\/wp\/v2\/manual_kb\/2608\/revisions" } ], "predecessor-version": [ { "id": 2610, "href": "https:\/\/help.markto.ch\/en\/wp-json\/wp\/v2\/manual_kb\/2608\/revisions\/2610" } ], "wp:attachment": [ { "href": "https:\/\/help.markto.ch\/en\/wp-json\/wp\/v2\/media?parent=2608" } ], "wp:term": [ { "taxonomy": "manualknowledgebasecat", "embeddable": true, "href": "https:\/\/help.markto.ch\/en\/wp-json\/wp\/v2\/manualknowledgebasecat?post=2608" }, { "taxonomy": "manual_kb_tag", "embeddable": true, "href": "https:\/\/help.markto.ch\/en\/wp-json\/wp\/v2\/manual_kb_tag?post=2608" } ], "curies": [ { "name": "wp", "href": "https:\/\/api.w.org\/{rel}", "templated": true } ] } }