{ "id": 2617, "date": "2026-02-14T12:27:02", "date_gmt": "2026-02-14T12:27:02", "guid": { "rendered": "https:\/\/help.markto.ch\/?post_type=manual_kb&p=2617" }, "modified": "2026-02-14T12:27:03", "modified_gmt": "2026-02-14T12:27:03", "slug": "blocking-or-reporting-a-user-from-a-chatmessage", "status": "publish", "type": "manual_kb", "link": "https:\/\/help.markto.ch\/en\/knowledgebase\/blocking-or-reporting-a-user-from-a-chatmessage\/", "title": { "rendered": "Blocking or Reporting a User from a ChatMessage" }, "content": { "rendered": "

Blocking or Reporting a User from a Chat\/Message on markto.ch<\/strong><\/p>\n\n\n\n

markto.ch is a simple local classifieds platform with no built-in chat system or persistent messaging inbox<\/strong>. Communication happens almost entirely through external channels (WhatsApp, email, phone, SMS), or occasionally via a basic one-way contact form that forwards to email. Because of this design, markto.ch does not<\/strong> offer any direct “block user” or “report user from chat” features inside the platform itself.<\/p>\n\n\n\n

Here\u2019s the current reality and the practical steps you can take if you encounter spam, suspicious behavior, harassment, or scams in a markto.ch-related conversation.<\/p>\n\n\n\n

1. There Is No Blocking Feature on markto.ch<\/h3>\n\n\n\n
    \n
  • No “Block this user” button exists on listings, profiles, messages, or account settings.<\/li>\n\n\n\n
  • No way to prevent someone from viewing your listings, contacting you via the platform form, or seeing your ad.<\/li>\n\n\n\n
  • markto.ch does not maintain a user-to-user block list.<\/li>\n<\/ul>\n\n\n\n

    2. Reporting Options on markto.ch (Limited)<\/h3>\n\n\n\n

    markto.ch provides basic reporting for problematic listings<\/strong> (not users or messages directly). If a user is behaving inappropriately:<\/p>\n\n\n\n

      \n
    • Report the listing<\/strong>:<\/li>\n\n\n\n
    • Open the suspicious\/problematic ad.<\/li>\n\n\n\n
    • Look for a small flag icon, “Melden” (Report), or “Problem melden” link (usually near the bottom, under the description or seller info).<\/li>\n\n\n\n
    • Select a reason (e.g., Spam, Scam, Prohibited item, Harassment, Fake, etc.).<\/li>\n\n\n\n
    • Submit \u2192 The markto.ch team reviews the ad and may remove it or contact the poster.<\/li>\n\n\n\n
    • Contact markto.ch support directly<\/strong>:<\/li>\n\n\n\n
    • Go to the footer of any page \u2192 click “Kontaktieren Sie uns” (Contact us) or “Kontakt & Sitemap”.<\/li>\n\n\n\n
    • Fill out the contact form.<\/li>\n\n\n\n
    • Explain the issue clearly: include the ad URL\/link, username (if visible), description of the problem (e.g., “This user sent threatening messages via WhatsApp after initial contact through the platform”), screenshots if possible, and your contact details.<\/li>\n\n\n\n
    • The team can investigate and potentially suspend or ban the account if it violates their terms.<\/li>\n<\/ul>\n\n\n\n

      Note<\/strong>: Reporting is mainly for ad content or platform abuse \u2014 not for blocking ongoing external chats.<\/p>\n\n\n\n

      3. Blocking \/ Reporting in the Actual Communication Tools<\/h3>\n\n\n\n

      Since real conversations happen outside markto.ch, use these tools to block or report the person:<\/p>\n\n\n\n

        \n
      • WhatsApp (most common channel)<\/strong><\/li>\n\n\n\n
      • Open the chat.<\/li>\n\n\n\n
      • Tap the contact name\/number at the top.<\/li>\n\n\n\n
      • Scroll down \u2192 “Block” \u2192 Confirm.<\/li>\n\n\n\n
      • Optional: “Report” (reports to WhatsApp for spam\/abuse; you can also delete and report).<\/li>\n\n\n\n
      • After blocking: They can’t call, message, or see your status\/updates.<\/li>\n\n\n\n
      • You can also delete the chat for cleanup.<\/li>\n\n\n\n
      • Email<\/strong><\/li>\n\n\n\n
      • No true “block” \u2014 but:\n
          \n
        • Mark as spam\/junk \u2192 future emails go to spam folder.<\/li>\n\n\n\n
        • Create a filter\/rule: e.g., in Gmail \u2192 Filter messages from this address \u2192 Delete or Archive automatically.<\/li>\n\n\n\n
        • If threatening\/harassing: Forward evidence to police if serious.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
        • Phone \/ SMS<\/strong><\/li>\n\n\n\n
        • On iPhone: Phone app \u2192 Recents \u2192 tap (i) next to number \u2192 “Block this Caller”.<\/li>\n\n\n\n
        • On Android: Phone app \u2192 tap number \u2192 Block \/ Report spam.<\/li>\n\n\n\n
        • Most carriers also let you report spam texts.<\/li>\n<\/ul>\n\n\n\n

          4. Safety Tips & When to Escalate<\/h3>\n\n\n\n
            \n
          • Never share<\/strong> sensitive info (bank details, exact address, ID) before meeting in person.<\/li>\n\n\n\n
          • Document everything<\/strong>: Take screenshots of suspicious messages, ad links, usernames.<\/li>\n\n\n\n
          • For serious issues<\/strong> (threats, scams, harassment):<\/li>\n\n\n\n
          • Report to markto.ch support (as above).<\/li>\n\n\n\n
          • If criminal: Contact Swiss police (online report via police.ch or local station).<\/li>\n\n\n\n
          • For scams involving money: Report to your bank and Swiss cybercrime reporting (https:\/\/www.report.ncsc.admin.ch).<\/li>\n\n\n\n
          • Prevent future contact<\/strong>: After blocking on WhatsApp\/phone, avoid responding to new ads from the same person.<\/li>\n<\/ul>\n\n\n\n

            Quick Summary<\/h3>\n\n\n\n
            Action<\/th>Available on markto.ch?<\/th>Where \/ How to Do It<\/th><\/tr><\/thead>
            Block a user<\/td>No<\/td>In WhatsApp, phone, email filters<\/td><\/tr>
            Report from chat\/message<\/td>No<\/td>Report in WhatsApp \/ Report listing to markto.ch<\/td><\/tr>
            Report suspicious ad<\/td>Yes<\/td>Flag icon or “Melden” on the ad page<\/td><\/tr>
            Contact support<\/td>Yes<\/td>Footer \u2192 “Kontaktieren Sie uns” form<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

            markto.ch keeps things minimal to focus on local, direct deals \u2014 so user management (blocking\/reporting) relies on the external apps you use for chatting. Stay safe, trust your instincts, and report bad actors promptly.<\/p>\n\n\n\n

            If you run into a specific situation, feel free to describe it \u2014 we can help brainstorm next steps! \ud83d\udee1\ufe0f<\/p>", "protected": false }, "author": 1, "featured_media": 0, "parent": 0, "menu_order": 0, "template": "", "format": "standard", "manualknowledgebasecat": [ 95 ], "manual_kb_tag": [], "class_list": [ "post-2617", "manual_kb", "type-manual_kb", "status-publish", "format-standard", "hentry", "manualknowledgebasecat-using-the-messaging-system" ], "_links": { "self": [ { "href": "https:\/\/help.markto.ch\/en\/wp-json\/wp\/v2\/manual_kb\/2617", "targetHints": { "allow": [ "GET" ] } } ], "collection": [ { "href": "https:\/\/help.markto.ch\/en\/wp-json\/wp\/v2\/manual_kb" } ], "about": [ { "href": "https:\/\/help.markto.ch\/en\/wp-json\/wp\/v2\/types\/manual_kb" } ], "author": [ { "embeddable": true, "href": "https:\/\/help.markto.ch\/en\/wp-json\/wp\/v2\/users\/1" } ], "version-history": [ { "count": 1, "href": "https:\/\/help.markto.ch\/en\/wp-json\/wp\/v2\/manual_kb\/2617\/revisions" } ], "predecessor-version": [ { "id": 2618, "href": "https:\/\/help.markto.ch\/en\/wp-json\/wp\/v2\/manual_kb\/2617\/revisions\/2618" } ], "wp:attachment": [ { "href": "https:\/\/help.markto.ch\/en\/wp-json\/wp\/v2\/media?parent=2617" } ], "wp:term": [ { "taxonomy": "manualknowledgebasecat", "embeddable": true, "href": "https:\/\/help.markto.ch\/en\/wp-json\/wp\/v2\/manualknowledgebasecat?post=2617" }, { "taxonomy": "manual_kb_tag", "embeddable": true, "href": "https:\/\/help.markto.ch\/en\/wp-json\/wp\/v2\/manual_kb_tag?post=2617" } ], "curies": [ { "name": "wp", "href": "https:\/\/api.w.org\/{rel}", "templated": true } ] } }