{ "id": 2625, "date": "2026-02-14T12:29:07", "date_gmt": "2026-02-14T12:29:07", "guid": { "rendered": "https:\/\/help.markto.ch\/?post_type=manual_kb&p=2625" }, "modified": "2026-02-14T12:29:07", "modified_gmt": "2026-02-14T12:29:07", "slug": "troubleshooting-why-isnt-the-phone-number-visible", "status": "publish", "type": "manual_kb", "link": "https:\/\/help.markto.ch\/en\/knowledgebase\/troubleshooting-why-isnt-the-phone-number-visible\/", "title": { "rendered": "Troubleshooting Why Isn’t the Phone Number Visible" }, "content": { "rendered": "

Troubleshooting: Why Isn’t the Phone Number Visible on markto.ch<\/strong><\/p>\n\n\n\n

If the phone number isn’t showing on your own ad (as a seller) or on someone else’s listing (as a buyer), here are the most common reasons and quick fixes \u2014 step by step.<\/p>\n\n\n\n

As a Seller: Your Phone Number Isn’t Visible on Your Ad<\/h3>\n\n\n\n
    \n
  1. You didn’t enable display<\/strong><\/li>\n<\/ol>\n\n\n\n
      \n
    • During ad creation or edit \u2192 check the contact section.<\/li>\n\n\n\n
    • Make sure the “Show phone number” \/ “Telefonnummer anzeigen” box is checked.<\/li>\n\n\n\n
    • Fix: Edit the ad \u2192 check the box \u2192 save\/publish again.<\/li>\n<\/ul>\n\n\n\n
        \n
      1. You left the phone field blank<\/strong><\/li>\n<\/ol>\n\n\n\n
          \n
        • If no number is entered at all, nothing shows.<\/li>\n\n\n\n
        • Fix: Edit ad \u2192 add your number \u2192 decide if you want it public or hidden.<\/li>\n<\/ul>\n\n\n\n
            \n
          1. Ad is still in draft \/ under review<\/strong><\/li>\n<\/ol>\n\n\n\n
              \n
            • New ads sometimes take a few minutes to go live or appear fully.<\/li>\n\n\n\n
            • Fix: Refresh the page or wait 5\u201310 minutes. Check your account’s “My Ads” section.<\/li>\n<\/ul>\n\n\n\n
                \n
              1. Account \/ privacy settings override<\/strong><\/li>\n<\/ol>\n\n\n\n
                  \n
                • Some users have a global setting to hide contact details by default.<\/li>\n\n\n\n
                • Fix: Log in \u2192 go to profile\/settings \u2192 look for contact\/privacy options \u2192 enable phone visibility for ads.<\/li>\n<\/ul>\n\n\n\n
                    \n
                  1. Browser\/cache issue<\/strong><\/li>\n<\/ol>\n\n\n\n
                      \n
                    • Fix: Clear browser cache, try incognito mode, or use a different device\/browser.<\/li>\n<\/ul>\n\n\n\n

                      As a Buyer: Phone Number Not Visible on Someone Else’s Ad<\/h3>\n\n\n\n
                        \n
                      1. Seller chose to hide it<\/strong> (most common reason)<\/li>\n<\/ol>\n\n\n\n
                          \n
                        • Many sellers hide numbers to avoid spam and prefer WhatsApp or message form first.<\/li>\n\n\n\n
                        • What you see: “Send message”, “Contact”, WhatsApp link, or email button instead.<\/li>\n\n\n\n
                        • Fix: Use the available button to message the seller \u2192 ask politely if they can share the number for coordination.<\/li>\n<\/ul>\n\n\n\n
                            \n
                          1. You need to log in to see contact details<\/strong><\/li>\n<\/ol>\n\n\n\n
                              \n
                            • Some ads hide phone numbers from non-logged-in users.<\/li>\n\n\n\n
                            • Fix: Log in (or register free) \u2192 refresh the ad page \u2192 number may appear.<\/li>\n<\/ul>\n\n\n\n
                                \n
                              1. Ad is expired, deleted, or restricted<\/strong><\/li>\n<\/ol>\n\n\n\n
                                  \n
                                • If the listing is old, sold, or flagged, contact info disappears.<\/li>\n\n\n\n
                                • Fix: Look for similar ads or message the seller via any remaining option.<\/li>\n<\/ul>\n\n\n\n
                                    \n
                                  1. Regional \/ category restrictions<\/strong><\/li>\n<\/ol>\n\n\n\n
                                      \n
                                    • Rare, but some categories (e.g., high-value items) or regions may limit visible contacts.<\/li>\n\n\n\n
                                    • Fix: Try from a logged-in account or contact markto.ch support via footer “Contact us”.<\/li>\n<\/ul>\n\n\n\n

                                      Quick Checklist for Both Sides<\/h3>\n\n\n\n
                                        \n
                                      • Are you logged in? \u2192 Try that first.<\/li>\n\n\n\n
                                      • Refresh the page (Ctrl + F5 for hard refresh).<\/li>\n\n\n\n
                                      • Check on mobile app vs. desktop (sometimes views differ).<\/li>\n\n\n\n
                                      • Edit\/save the ad again if you’re the seller.<\/li>\n\n\n\n
                                      • If nothing works \u2192 use the platform’s “Kontaktieren Sie uns” form in the footer and describe the issue (include ad link if possible).<\/li>\n<\/ul>\n\n\n\n

                                        In most cases, the number is intentionally hidden by the seller for privacy \u2014 start with the “Send message” or WhatsApp option, and you’ll usually get the number quickly once they reply.<\/p>\n\n\n\n

                                        If it’s your own ad and still not showing after these steps, support can check for technical glitches. Keep it simple and local \u2014 most deals move forward via WhatsApp anyway! \ud83d\udd0d<\/p>", "protected": false }, "author": 1, "featured_media": 0, "parent": 0, "menu_order": 0, "template": "", "format": "standard", "manualknowledgebasecat": [ 96 ], "manual_kb_tag": [], "class_list": [ "post-2625", "manual_kb", "type-manual_kb", "status-publish", "format-standard", "hentry", "manualknowledgebasecat-phone-and-direct-contact" ], "_links": { "self": [ { "href": "https:\/\/help.markto.ch\/en\/wp-json\/wp\/v2\/manual_kb\/2625", "targetHints": { "allow": [ "GET" ] } } ], "collection": [ { "href": "https:\/\/help.markto.ch\/en\/wp-json\/wp\/v2\/manual_kb" } ], "about": [ { "href": "https:\/\/help.markto.ch\/en\/wp-json\/wp\/v2\/types\/manual_kb" } ], "author": [ { "embeddable": true, "href": "https:\/\/help.markto.ch\/en\/wp-json\/wp\/v2\/users\/1" } ], "version-history": [ { "count": 1, "href": "https:\/\/help.markto.ch\/en\/wp-json\/wp\/v2\/manual_kb\/2625\/revisions" } ], "predecessor-version": [ { "id": 2626, "href": "https:\/\/help.markto.ch\/en\/wp-json\/wp\/v2\/manual_kb\/2625\/revisions\/2626" } ], "wp:attachment": [ { "href": "https:\/\/help.markto.ch\/en\/wp-json\/wp\/v2\/media?parent=2625" } ], "wp:term": [ { "taxonomy": "manualknowledgebasecat", "embeddable": true, "href": "https:\/\/help.markto.ch\/en\/wp-json\/wp\/v2\/manualknowledgebasecat?post=2625" }, { "taxonomy": "manual_kb_tag", "embeddable": true, "href": "https:\/\/help.markto.ch\/en\/wp-json\/wp\/v2\/manual_kb_tag?post=2625" } ], "curies": [ { "name": "wp", "href": "https:\/\/api.w.org\/{rel}", "templated": true } ] } }