{ "id": 2653, "date": "2026-02-14T12:34:25", "date_gmt": "2026-02-14T12:34:25", "guid": { "rendered": "https:\/\/help.markto.ch\/?post_type=manual_kb&p=2653" }, "modified": "2026-02-14T12:34:25", "modified_gmt": "2026-02-14T12:34:25", "slug": "what-to-do-if-payment-issues-arise-after-agreement", "status": "publish", "type": "manual_kb", "link": "https:\/\/help.markto.ch\/en\/knowledgebase\/what-to-do-if-payment-issues-arise-after-agreement\/", "title": { "rendered": "What to Do If Payment Issues Arise After Agreement" }, "content": { "rendered": "

What to Do If Payment Issues Arise After Agreement on markto.ch<\/strong><\/p>\n\n\n\n

Payment problems after agreeing on a deal are uncommon on markto.ch (mostly local cash or TWINT handovers), but they can happen\u2014wrong amount sent, TWINT glitch, buyer disappears after promising transfer, or disputes over item condition post-handover. Here\u2019s a clear step-by-step guide for both buyer and seller.<\/p>\n\n\n\n

If You Are the Seller (Payment Not Received or Wrong Amount)<\/h3>\n\n\n\n
    \n
  1. Check immediately at handover<\/strong><\/li>\n<\/ol>\n\n\n\n
      \n
    • For TWINT: Refresh the app \u2192 confirm the exact amount arrived from the correct sender.<\/li>\n\n\n\n
    • For cash: Count together in front of the buyer before they leave.<\/li>\n\n\n\n
    • If issue spotted right there: Politely point it out (\u201cThe transfer shows CHF 150 instead of 180\u2014can we fix it now?\u201d). Most honest buyers correct it instantly.<\/li>\n<\/ul>\n\n\n\n
        \n
      1. If buyer has already left<\/strong><\/li>\n<\/ol>\n\n\n\n
          \n
        • Contact via WhatsApp\/email right away (within minutes):
          \u201cHi, the TWINT came through as CHF 150 instead of the agreed CHF 180. Can you send the remaining CHF 30? Thanks!\u201d<\/li>\n\n\n\n
        • Attach screenshot of your received amount.<\/li>\n<\/ul>\n\n\n\n
            \n
          1. If no response or refusal<\/strong><\/li>\n<\/ol>\n\n\n\n
              \n
            • Send one polite follow-up after 1\u20132 hours: \u201cJust checking if you saw my message about the missing CHF 30?\u201d<\/li>\n\n\n\n
            • If still ignored:\n
                \n
              • Keep all chat screenshots (agreement, handover photos, transfer proof).<\/li>\n\n\n\n
              • Report the user\/ad via markto.ch (\u201cMelden\u201d flag on the listing or \u201cKontaktieren Sie uns\u201d in footer) \u2014 describe the situation with screenshots.<\/li>\n\n\n\n
              • For larger amounts (> CHF 100\u2013200): Consider small claims at local conciliation authority (Schlichtungsbeh\u00f6rde) \u2014 cheap and fast in Switzerland (usually under CHF 2,000).<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n
                  \n
                1. Prevent future issues<\/strong><\/li>\n<\/ol>\n\n\n\n
                    \n
                  • Always confirm full amount live before handover.<\/li>\n\n\n\n
                  • For TWINT: Watch notification arrive in real time.<\/li>\n\n\n\n
                  • Never hand over item until money is fully received.<\/li>\n<\/ul>\n\n\n\n

                    If You Are the Buyer (Item Not as Described After Payment)<\/h3>\n\n\n\n
                      \n
                    1. If you spot issues at handover<\/strong><\/li>\n<\/ol>\n\n\n\n
                        \n
                      • Don\u2019t pay until fixed or agree on price reduction.<\/li>\n\n\n\n
                      • If already paid cash: Politely ask for partial refund on spot (\u201cThis scratch wasn\u2019t mentioned\u2014can we agree CHF 30 back?\u201d).<\/li>\n<\/ul>\n\n\n\n
                          \n
                        1. If problem discovered after leaving<\/strong><\/li>\n<\/ol>\n\n\n\n
                            \n
                          • Contact seller immediately (within hours):
                            \u201cHi, the laptop battery only holds 30 min instead of the described 4\u20135 hours. Can we sort this out?\u201d<\/li>\n\n\n\n
                          • Provide photos\/videos as proof.<\/li>\n<\/ul>\n\n\n\n
                              \n
                            1. If seller refuses to help<\/strong><\/li>\n<\/ol>\n\n\n\n
                                \n
                              • One calm follow-up with evidence.<\/li>\n\n\n\n
                              • If no resolution and amount is significant:\n
                                  \n
                                • Report via markto.ch support (include chat screenshots, photos).<\/li>\n\n\n\n
                                • For higher amounts: File with local conciliation authority (free\/low-cost mediation).<\/li>\n\n\n\n
                                • Small claims court (Betreibung) is last resort\u2014usually not worth it under CHF 500.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n
                                    \n
                                  1. Prevent future issues<\/strong><\/li>\n<\/ol>\n\n\n\n
                                      \n
                                    • Inspect thoroughly before paying (test everything).<\/li>\n\n\n\n
                                    • Take handover photos.<\/li>\n\n\n\n
                                    • Agree \u201cas seen\/as is\u201d in chat if no warranty expected.<\/li>\n<\/ul>\n\n\n\n

                                      General Advice for Both Sides<\/h3>\n\n\n\n
                                        \n
                                      • Keep records<\/strong> \u2014 screenshots of all agreements, payment proofs, handover photos, chat history.<\/li>\n\n\n\n
                                      • Stay polite<\/strong> \u2014 most issues resolve with calm communication.<\/li>\n\n\n\n
                                      • Small amounts<\/strong> (< CHF 50): Often better to let go than escalate.<\/li>\n\n\n\n
                                      • Larger amounts<\/strong> (> CHF 200): Document everything and involve markto.ch support early.<\/li>\n\n\n\n
                                      • Serious fraud<\/strong> (fake transfers, threats): Report to police (online via cantonal police site) + markto.ch.<\/li>\n\n\n\n
                                      • Best prevention<\/strong>: Cash or live-confirmed TWINT in public spot, full inspection before payment.<\/li>\n<\/ul>\n\n\n\n

                                        Most markto.ch deals go smoothly because they\u2019re local and face-to-face. When issues do arise, quick polite communication fixes the majority\u2014escalate only when necessary.<\/p>\n\n\n\n

                                        Stay calm and keep records\u2014you\u2019ve got this! \ud83d\udee1\ufe0f<\/p>", "protected": false }, "author": 1, "featured_media": 0, "parent": 0, "menu_order": 0, "template": "", "format": "standard", "manualknowledgebasecat": [ 99 ], "manual_kb_tag": [], "class_list": [ "post-2653", "manual_kb", "type-manual_kb", "status-publish", "format-standard", "hentry", "manualknowledgebasecat-payment-and-transaction-tips" ], "_links": { "self": [ { "href": "https:\/\/help.markto.ch\/en\/wp-json\/wp\/v2\/manual_kb\/2653", "targetHints": { "allow": [ "GET" ] } } ], "collection": [ { "href": "https:\/\/help.markto.ch\/en\/wp-json\/wp\/v2\/manual_kb" } ], "about": [ { "href": "https:\/\/help.markto.ch\/en\/wp-json\/wp\/v2\/types\/manual_kb" } ], "author": [ { "embeddable": true, "href": "https:\/\/help.markto.ch\/en\/wp-json\/wp\/v2\/users\/1" } ], "version-history": [ { "count": 1, "href": "https:\/\/help.markto.ch\/en\/wp-json\/wp\/v2\/manual_kb\/2653\/revisions" } ], "predecessor-version": [ { "id": 2654, "href": "https:\/\/help.markto.ch\/en\/wp-json\/wp\/v2\/manual_kb\/2653\/revisions\/2654" } ], "wp:attachment": [ { "href": "https:\/\/help.markto.ch\/en\/wp-json\/wp\/v2\/media?parent=2653" } ], "wp:term": [ { "taxonomy": "manualknowledgebasecat", "embeddable": true, "href": "https:\/\/help.markto.ch\/en\/wp-json\/wp\/v2\/manualknowledgebasecat?post=2653" }, { "taxonomy": "manual_kb_tag", "embeddable": true, "href": "https:\/\/help.markto.ch\/en\/wp-json\/wp\/v2\/manual_kb_tag?post=2653" } ], "curies": [ { "name": "wp", "href": "https:\/\/api.w.org\/{rel}", "templated": true } ] } }