{ "id": 2667, "date": "2026-02-14T12:46:48", "date_gmt": "2026-02-14T12:46:48", "guid": { "rendered": "https:\/\/help.markto.ch\/?post_type=manual_kb&p=2667" }, "modified": "2026-02-14T12:46:48", "modified_gmt": "2026-02-14T12:46:48", "slug": "reporting-suspicious-messages-or-users", "status": "publish", "type": "manual_kb", "link": "https:\/\/help.markto.ch\/en\/knowledgebase\/reporting-suspicious-messages-or-users\/", "title": { "rendered": "Reporting Suspicious Messages or Users" }, "content": { "rendered": "

Reporting Suspicious Messages or Users on markto.ch<\/strong><\/p>\n\n\n\n

markto.ch provides basic tools to report problematic ads, users, or behavior. Since the platform has no direct in-chat “report user” button or persistent messaging inbox, reporting focuses on the listing or through support contact.<\/p>\n\n\n\n

How to Report on markto.ch<\/h3>\n\n\n\n
    \n
  1. Report the Listing (Most Common & Fastest)<\/strong><\/li>\n<\/ol>\n\n\n\n
      \n
    • Open the suspicious ad.<\/li>\n\n\n\n
    • Scroll to the bottom or look near the seller info \/ description.<\/li>\n\n\n\n
    • Click the small flag icon or link labeled “Melden”<\/strong> (Report) or “Problem melden”<\/strong>.<\/li>\n\n\n\n
    • Select a reason from the options (e.g., Spam, Betrug\/Scam, Bel\u00e4stigung\/Harassment, Falsche Angaben, Verbotener Artikel).<\/li>\n\n\n\n
    • Add a short description if prompted (include key details like suspicious messages, username if visible, or scam signs).<\/li>\n\n\n\n
    • Submit \u2192 The markto.ch team reviews and may remove the ad, warn, or suspend the account.<\/li>\n<\/ul>\n\n\n\n
        \n
      1. Contact markto.ch Support Directly (For Messages or Serious Issues)<\/strong><\/li>\n<\/ol>\n\n\n\n
          \n
        • Go to any page footer \u2192 click “Kontaktieren Sie uns”<\/strong> (Contact us) or “Kontakt & Sitemap”<\/strong>.<\/li>\n\n\n\n
        • Fill out the contact form:\n
            \n
          • Your name\/email (use a real one for follow-up)<\/li>\n\n\n\n
          • Subject: e.g. “Suspicious user \/ scam attempt”<\/li>\n\n\n\n
          • Message: Describe clearly:<\/li>\n\n\n\n
          • Ad link \/ title<\/li>\n\n\n\n
          • Username (if shown)<\/li>\n\n\n\n
          • What happened (e.g., “Asked for advance TWINT payment without meeting”, “Threatening messages via WhatsApp”)<\/li>\n\n\n\n
          • Attach screenshots of messages (important!)<\/li>\n<\/ul>\n<\/li>\n\n\n\n
          • Submit \u2192 Support investigates; response time usually 1\u20133 days.<\/li>\n<\/ul>\n\n\n\n

            After Reporting<\/h3>\n\n\n\n
              \n
            • Block the person immediately<\/strong>:<\/li>\n\n\n\n
            • WhatsApp: Open chat \u2192 tap name \u2192 Block + Report<\/li>\n\n\n\n
            • Phone: Block number in your phone settings<\/li>\n\n\n\n
            • Email: Mark as spam or create filter to delete<\/li>\n\n\n\n
            • Save evidence<\/strong>:
              Keep screenshots of all messages, ad URL, timestamps, payment requests, threats \u2014 do not delete them.<\/li>\n\n\n\n
            • If serious (threats, harassment, attempted fraud)<\/strong>:<\/li>\n\n\n\n
            • File a police report online via your cantonal police website (most have easy forms) or call non-emergency 0848 117 117.<\/li>\n\n\n\n
            • Include all screenshots and chat history.<\/li>\n<\/ul>\n\n\n\n

              Quick Tips<\/h3>\n\n\n\n
                \n
              • Report even if you just blocked them \u2014 helps markto.ch identify repeat offenders.<\/li>\n\n\n\n
              • Do not<\/strong> engage further with suspicious users (no replies, no “testing” them).<\/li>\n\n\n\n
              • If the issue involves money loss or identity theft \u2192 contact your bank\/TWINT support immediately + police.<\/li>\n<\/ul>\n\n\n\n

                Reporting helps keep markto.ch safer for everyone. Most users are honest locals, but flagging bad actors quickly protects the community.<\/p>\n\n\n\n

                Stay safe and report promptly! \ud83d\udee1\ufe0f<\/p>", "protected": false }, "author": 1, "featured_media": 0, "parent": 0, "menu_order": 0, "template": "", "format": "standard", "manualknowledgebasecat": [ 100 ], "manual_kb_tag": [], "class_list": [ "post-2667", "manual_kb", "type-manual_kb", "status-publish", "format-standard", "hentry", "manualknowledgebasecat-safety-during-communication-transactions" ], "_links": { "self": [ { "href": "https:\/\/help.markto.ch\/en\/wp-json\/wp\/v2\/manual_kb\/2667", "targetHints": { "allow": [ "GET" ] } } ], "collection": [ { "href": "https:\/\/help.markto.ch\/en\/wp-json\/wp\/v2\/manual_kb" } ], "about": [ { "href": "https:\/\/help.markto.ch\/en\/wp-json\/wp\/v2\/types\/manual_kb" } ], "author": [ { "embeddable": true, "href": "https:\/\/help.markto.ch\/en\/wp-json\/wp\/v2\/users\/1" } ], "version-history": [ { "count": 1, "href": "https:\/\/help.markto.ch\/en\/wp-json\/wp\/v2\/manual_kb\/2667\/revisions" } ], "predecessor-version": [ { "id": 2668, "href": "https:\/\/help.markto.ch\/en\/wp-json\/wp\/v2\/manual_kb\/2667\/revisions\/2668" } ], "wp:attachment": [ { "href": "https:\/\/help.markto.ch\/en\/wp-json\/wp\/v2\/media?parent=2667" } ], "wp:term": [ { "taxonomy": "manualknowledgebasecat", "embeddable": true, "href": "https:\/\/help.markto.ch\/en\/wp-json\/wp\/v2\/manualknowledgebasecat?post=2667" }, { "taxonomy": "manual_kb_tag", "embeddable": true, "href": "https:\/\/help.markto.ch\/en\/wp-json\/wp\/v2\/manual_kb_tag?post=2667" } ], "curies": [ { "name": "wp", "href": "https:\/\/api.w.org\/{rel}", "templated": true } ] } }