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    "slug": "handling-disputes-or-problems-after-the-sale",
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        "rendered": "<p class=\"wp-block-paragraph\"><strong>Handling Disputes or Problems After the Sale on markto.ch<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">markto.ch does not mediate disputes, offer buyer\/seller protection, refunds, or escrow \u2014 once the item and money change hands, the deal is final between the two private parties. Most issues are rare due to in-person inspection, but if a problem arises afterward, follow these steps.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Common Post-Sale Problems<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Item not as described (hidden damage, doesn&#8217;t work properly)<\/li>\n\n\n\n<li>Buyer claims non-delivery or wrong item (very rare on local pickup)<\/li>\n\n\n\n<li>Payment disputes (wrong amount received, TWINT reversal attempt)<\/li>\n\n\n\n<li>Minor misunderstandings (forgotten accessory, agreed repair not done)<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Step-by-Step: How to Handle It<\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Contact the other party immediately (within hours\/days)<\/strong><\/li>\n<\/ol>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Use the same channel (WhatsApp\/email\/phone) you used before.<\/li>\n\n\n\n<li>Stay calm and factual \u2014 send photos\/videos as proof.<\/li>\n\n\n\n<li>Example (buyer): \u201cHi, the laptop battery only lasts 30 min instead of the 4\u20135 hours mentioned. Can we sort this out?\u201d<\/li>\n\n\n\n<li>Example (seller): \u201cThe agreed price was CHF 180, but only CHF 150 came through \u2014 can you send the remaining CHF 30?\u201d<\/li>\n<\/ul>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Propose a fair solution<\/strong><\/li>\n<\/ol>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Partial refund (e.g., CHF 30\u201350 back via TWINT)<\/li>\n\n\n\n<li>Return item + full refund (meet again in public spot)<\/li>\n\n\n\n<li>Small compensation (e.g., \u201cKeep it for CHF 20 less\u201d)<\/li>\n\n\n\n<li>Many disputes resolve here with goodwill.<\/li>\n<\/ul>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>If no response or refusal<\/strong><\/li>\n<\/ol>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Send one polite follow-up after 1\u20132 days with clear evidence (screenshots of ad description, chat agreement, photos of issue).<\/li>\n\n\n\n<li>After that: decide whether to escalate or let go.<\/li>\n<\/ul>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Escalation options (limited on markto.ch)<\/strong><\/li>\n<\/ol>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Report to markto.ch<\/strong><br>Use footer \u2192 \u201cKontaktieren Sie uns\u201d form.<br>Attach screenshots of messages, ad, photos of problem.<br>Describe what happened calmly.<br>\u2192 Team may warn\/suspend the user if clear violation (scam, false description), but they do not force refunds or mediate money.<\/li>\n\n\n\n<li><strong>Small claims \/ conciliation authority (Schlichtungsbeh\u00f6rde)<\/strong><br>For amounts > CHF 100\u2013200 and clear evidence:<br>File at your local conciliation office (free\/low-cost mediation, usually under CHF 2,000).<br>Bring chat screenshots, ad copy, payment proof, photos.<br>Fast and inexpensive in Switzerland \u2014 often resolves without court.<\/li>\n\n\n\n<li><strong>Police \/ criminal report<\/strong> (only for fraud\/theft)<br>If clear scam (fake item, threats, stolen goods): file online via cantonal police site or call non-emergency 0848 117 117.<\/li>\n<\/ul>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>When to let it go<\/strong><\/li>\n<\/ol>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Small amounts (&lt; CHF 50\u2013100)<\/li>\n\n\n\n<li>No strong proof (e.g., verbal agreement only)<\/li>\n\n\n\n<li>Time\/effort not worth it<br>Many users accept minor losses to avoid hassle.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Prevention Is the Best Protection<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Full inspection + test before paying<\/li>\n\n\n\n<li>Agree \u201cas is \/ no returns\u201d in chat for used items<\/li>\n\n\n\n<li>Take handover photos + screenshots of all agreements<\/li>\n\n\n\n<li>Use cash or live-confirmed TWINT in public<\/li>\n\n\n\n<li>Meet in daylight + bring a friend for higher-value deals<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Bottom line: markto.ch leaves post-sale disputes to the parties involved \u2014 most resolve through polite direct communication. Document everything, stay calm, and escalate only when evidence is strong and amount justifies it.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Safe trading and quick resolutions! \ud83d\udee1\ufe0f<\/p>",
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