{ "id": 2677, "date": "2026-02-14T12:48:28", "date_gmt": "2026-02-14T12:48:28", "guid": { "rendered": "https:\/\/help.markto.ch\/?post_type=manual_kb&p=2677" }, "modified": "2026-02-14T12:48:28", "modified_gmt": "2026-02-14T12:48:28", "slug": "requesting-refunds-or-returns-platform-policy", "status": "publish", "type": "manual_kb", "link": "https:\/\/help.markto.ch\/en\/knowledgebase\/requesting-refunds-or-returns-platform-policy\/", "title": { "rendered": "Requesting Refunds or Returns (Platform Policy)" }, "content": { "rendered": "

Requesting Refunds or Returns on markto.ch (Platform Policy)<\/strong><\/p>\n\n\n\n

markto.ch has no official refund or return policy<\/strong>, no buyer\/seller protection program, no escrow, and no platform-mediated dispute resolution. The site treats all transactions as private sales between individuals<\/strong> \u2014 similar to a flea market or direct person-to-person deal.<\/p>\n\n\n\n

Key Platform Rules on Refunds & Returns<\/h3>\n\n\n\n
    \n
  • No built-in refund mechanism<\/strong> \u2014 markto.ch does not process, hold, or refund money.<\/li>\n\n\n\n
  • No mandatory returns<\/strong> \u2014 Once the item and payment have changed hands (after in-person inspection and handover), the deal is considered final.<\/li>\n\n\n\n
  • No buyer\/seller protection<\/strong> \u2014 Unlike larger marketplaces, there is no guarantee of \u201citem as described\u201d enforced by the platform.<\/li>\n\n\n\n
  • \u201cAs is\u201d principle applies<\/strong> \u2014 Most private sellers list items \u201cas seen \/ as is\u201d (gebraucht \/ gebraucht wie gesehen). Buyers are expected to inspect thoroughly before paying.<\/li>\n<\/ul>\n\n\n\n

    What This Means in Practice<\/h3>\n\n\n\n
      \n
    • Refunds or returns depend entirely on goodwill<\/strong> between buyer and seller.<\/li>\n\n\n\n
    • If both parties agree after the sale (e.g., hidden defect discovered), you can arrange a return\/refund privately (meet again in public, return item, get money back via TWINT\/cash).<\/li>\n\n\n\n
    • markto.ch will not<\/strong> force a seller to refund or a buyer to accept a return.<\/li>\n<\/ul>\n\n\n\n

      Steps If You Want a Refund or Return<\/h3>\n\n\n\n
        \n
      1. Contact the other party politely & quickly<\/strong> (same day or next day)
        Send clear evidence via WhatsApp\/email: photos, videos, description of the issue vs. ad promise.
        Example: \u201cHi, the phone screen has deep scratches that weren\u2019t visible in photos or during handover. Can we arrange a return and refund?\u201d<\/li>\n\n\n\n
      2. Propose a fair solution<\/strong><\/li>\n<\/ol>\n\n\n\n
          \n
        • Full refund + return (meet in same public spot)<\/li>\n\n\n\n
        • Partial refund (e.g., CHF 50 back via TWINT)<\/li>\n\n\n\n
        • Keep item for reduced price<\/li>\n<\/ul>\n\n\n\n
            \n
          1. If no agreement<\/strong><\/li>\n<\/ol>\n\n\n\n
              \n
            • For small amounts (< CHF 50\u2013100): Often best to accept the loss.<\/li>\n\n\n\n
            • For larger amounts:\n
                \n
              • Report to markto.ch support via footer \u201cKontaktieren Sie uns\u201d (include screenshots of ad, messages, proof of issue) \u2014 they may warn\/suspend the user if clear misrepresentation.<\/li>\n\n\n\n
              • File with local conciliation authority<\/strong> (Schlichtungsbeh\u00f6rde) \u2014 free\/low-cost mediation for private disputes up to ~CHF 2,000. Bring all chat screenshots, ad copy, payment proof.<\/li>\n\n\n\n
              • Police report only if fraud\/criminal (fake item, threats) \u2014 online via cantonal police site.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n

                How to Minimize the Need for Refunds\/Returns<\/h3>\n\n\n\n
                  \n
                • Full inspection & testing before paying<\/strong> \u2014 Turn on electronics, check all functions, look for hidden damage.<\/li>\n\n\n\n
                • Take handover photos<\/strong> \u2014 Document item condition at the moment of exchange.<\/li>\n\n\n\n
                • Agree terms in writing<\/strong> \u2014 e.g., \u201cItem sold as is, no returns after handover.\u201d<\/li>\n\n\n\n
                • Prefer cash\/TWINT live at meetup<\/strong> \u2014 No waiting for transfers that could be disputed later.<\/li>\n<\/ul>\n\n\n\n

                  Bottom line: markto.ch leaves refunds and returns 100% up to the two parties involved. The platform\u2019s policy is clear: private sale = buyer beware<\/strong>. Thorough in-person checks and public handovers are your best protection.<\/p>\n\n\n\n

                  Safe deals and smooth resolutions! \ud83d\udee1\ufe0f<\/p>", "protected": false }, "author": 1, "featured_media": 0, "parent": 0, "menu_order": 0, "template": "", "format": "standard", "manualknowledgebasecat": [ 101 ], "manual_kb_tag": [], "class_list": [ "post-2677", "manual_kb", "type-manual_kb", "status-publish", "format-standard", "hentry", "manualknowledgebasecat-after-the-transaction" ], "_links": { "self": [ { "href": "https:\/\/help.markto.ch\/en\/wp-json\/wp\/v2\/manual_kb\/2677", "targetHints": { "allow": [ "GET" ] } } ], "collection": [ { "href": "https:\/\/help.markto.ch\/en\/wp-json\/wp\/v2\/manual_kb" } ], "about": [ { "href": "https:\/\/help.markto.ch\/en\/wp-json\/wp\/v2\/types\/manual_kb" } ], "author": [ { "embeddable": true, "href": "https:\/\/help.markto.ch\/en\/wp-json\/wp\/v2\/users\/1" } ], "version-history": [ { "count": 1, "href": "https:\/\/help.markto.ch\/en\/wp-json\/wp\/v2\/manual_kb\/2677\/revisions" } ], "predecessor-version": [ { "id": 2678, "href": "https:\/\/help.markto.ch\/en\/wp-json\/wp\/v2\/manual_kb\/2677\/revisions\/2678" } ], "wp:attachment": [ { "href": "https:\/\/help.markto.ch\/en\/wp-json\/wp\/v2\/media?parent=2677" } ], "wp:term": [ { "taxonomy": "manualknowledgebasecat", "embeddable": true, "href": "https:\/\/help.markto.ch\/en\/wp-json\/wp\/v2\/manualknowledgebasecat?post=2677" }, { "taxonomy": "manual_kb_tag", "embeddable": true, "href": "https:\/\/help.markto.ch\/en\/wp-json\/wp\/v2\/manual_kb_tag?post=2677" } ], "curies": [ { "name": "wp", "href": "https:\/\/api.w.org\/{rel}", "templated": true } ] } }