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    "slug": "technical-issues-with-chat-or-calling-features",
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        "rendered": "Technical Issues with Chat or Calling Features"
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        "rendered": "<p class=\"wp-block-paragraph\"><strong>Technical Issues with Chat or Calling Features on markto.ch<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">markto.ch has <strong>no built-in chat system<\/strong> (no real-time messaging, no inbox, no threaded conversations) and <strong>no calling features<\/strong> (no in-app voice\/video calls, no masked\/anonymous calling, no VoIP integration).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">All \u201cchat\u201d and \u201ccalling\u201d happen through external tools:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Initial contact \u2192 platform message form (forwards to email)<\/li>\n\n\n\n<li>Ongoing conversation \u2192 WhatsApp, email, phone\/SMS (seller\u2019s choice)<\/li>\n\n\n\n<li>Calls \u2192 direct phone call to the number shown (if visible)<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">If you\u2019re experiencing \u201ctechnical issues with chat or calling\u201d, it\u2019s almost always related to one of these external channels or the basic contact form \u2014 not the platform itself.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Common Issues &amp; Fixes<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>1. Message form not sending \/ \u201cchat\u201d not working<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You\u2019re not logged in \u2192 most forms require login. Log in \u2192 refresh \u2192 retry.<\/li>\n\n\n\n<li>Form fields incomplete \u2192 fill name, email, message fully.<\/li>\n\n\n\n<li>Browser glitch \u2192 clear cache, try incognito, switch browser\/device.<\/li>\n\n\n\n<li>Ad expired\/sold\/deleted \u2192 form disappears. Check ad status or use visible WhatsApp\/phone.<\/li>\n\n\n\n<li>Fix: Use WhatsApp link if provided (fastest workaround).<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>2. No reply received (\u201cchat\u201d silent)<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Check spam\/junk\/promotions folder (replies arrive via email).<\/li>\n\n\n\n<li>Seller replied via WhatsApp\/phone instead \u2192 search WhatsApp for unknown numbers or item keywords.<\/li>\n\n\n\n<li>Email filtered \u2192 add markto.ch to safe senders\/contacts.<\/li>\n\n\n\n<li>Fix: Send one polite follow-up after 24\u201348 h \u2192 then move on.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>3. Calling issues (direct phone number)<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Number not visible \u2192 seller hid it for privacy. Use \u201cNachricht senden\u201d or WhatsApp link first.<\/li>\n\n\n\n<li>Call fails \u2192 wrong number, phone off, no signal, international block (rare).<\/li>\n\n\n\n<li>Seller doesn\u2019t answer \u2192 leave SMS\/WhatsApp message instead.<\/li>\n\n\n\n<li>Fix: Confirm number in ad after login; try WhatsApp call if linked.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>4. WhatsApp-specific problems (most common \u201cchat\u201d channel)<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Messages not delivered \u2192 check internet, WhatsApp status, blocked by seller.<\/li>\n\n\n\n<li>No read receipts \u2192 seller disabled them (normal).<\/li>\n\n\n\n<li>Voice\/video call fails \u2192 data\/Wi-Fi issue, permissions off, WhatsApp outdated.<\/li>\n\n\n\n<li>Fix: Update WhatsApp, check permissions (mic\/camera), restart app\/phone.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>5. General platform-related glitches<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Site slow \/ form error \u2192 wait 5\u201310 min, hard refresh (Ctrl + F5), try mobile data.<\/li>\n\n\n\n<li>Account issue \u2192 log out\/in, check profile for verification email.<\/li>\n\n\n\n<li>Fix: Use footer \u201cKontaktieren Sie uns\u201d \u2192 describe problem (include ad link, screenshot of error).<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Quick Troubleshooting Checklist<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Logged in? \u2192 Yes<\/li>\n\n\n\n<li>Ad still active? \u2192 Check status<\/li>\n\n\n\n<li>Checked spam &amp; WhatsApp? \u2192 Yes<\/li>\n\n\n\n<li>Browser\/app updated &amp; cache cleared? \u2192 Yes<\/li>\n\n\n\n<li>Using WhatsApp link\/phone directly? \u2192 Try that<\/li>\n\n\n\n<li>Still stuck? \u2192 Contact support via footer form<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">markto.ch intentionally avoids complex chat\/calling to stay simple and local-focused. 95% of \u201ctechnical issues\u201d resolve by switching to WhatsApp or checking email\/spam.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you describe the exact error or symptom (e.g., \u201cform shows error 500\u201d, \u201cWhatsApp call drops\u201d), I can give more targeted fixes.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Get connected smoothly! \ud83d\udcde<\/p>",
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