{ "id": 2697, "date": "2026-02-14T12:53:42", "date_gmt": "2026-02-14T12:53:42", "guid": { "rendered": "https:\/\/help.markto.ch\/?post_type=manual_kb&p=2697" }, "modified": "2026-02-14T12:53:43", "modified_gmt": "2026-02-14T12:53:43", "slug": "escalating-issues-when-and-how-to-contact-markto-ch-support", "status": "publish", "type": "manual_kb", "link": "https:\/\/help.markto.ch\/en\/knowledgebase\/escalating-issues-when-and-how-to-contact-markto-ch-support\/", "title": { "rendered": "Escalating Issues When and How to Contact markto.ch Support" }, "content": { "rendered": "

Escalating Issues: When and How to Contact markto.ch Support<\/strong><\/p>\n\n\n\n

markto.ch support is available via a simple contact form and is the main way to escalate problems that cannot be resolved directly between buyer and seller. They do not<\/strong> mediate payments, force refunds, or act as a dispute resolution service \u2014 but they can investigate scams, remove fraudulent ads, suspend abusive accounts, or fix technical issues.<\/p>\n\n\n\n

When to Contact Support<\/h3>\n\n\n\n

Contact support only after trying to resolve the issue directly with the other party (if safe and appropriate). Typical situations where escalation makes sense:<\/p>\n\n\n\n

    \n
  • Scam or fraud suspicion<\/strong>
    (advance payment requests, fake screenshots, non-delivery after payment, stolen photos, threats)<\/li>\n\n\n\n
  • Harassment or threatening messages<\/strong>
    (repeated unwanted contact, insults, personal threats)<\/li>\n\n\n\n
  • Ad violates rules<\/strong>
    (prohibited items, fake listings, spam, misleading description)<\/li>\n\n\n\n
  • Technical problems<\/strong>
    (message form not sending, ad not appearing, account access issues, email notifications missing)<\/li>\n\n\n\n
  • Serious post-sale misrepresentation<\/strong>
    (seller provided completely false item description after you already paid and took possession \u2014 rare but possible)<\/li>\n<\/ul>\n\n\n\n

    Do NOT contact support for:<\/strong><\/p>\n\n\n\n

      \n
    • Normal negotiation disagreements (\u201che won\u2019t lower the price\u201d)<\/li>\n\n\n\n
    • \u201cI changed my mind after paying cash\u201d<\/li>\n\n\n\n
    • Minor condition issues you didn\u2019t notice during inspection<\/li>\n\n\n\n
    • Requests for forced refunds\/returns (they won\u2019t intervene)<\/li>\n<\/ul>\n\n\n\n

      How to Contact markto.ch Support<\/h3>\n\n\n\n
        \n
      1. Go to the website<\/strong>
        Open any page on markto.ch.<\/li>\n\n\n\n
      2. Find the contact link<\/strong>
        Scroll to the very bottom of the page (footer) \u2192 click \u201cKontaktieren Sie uns\u201d<\/strong> (Contact us) or \u201cKontakt & Sitemap\u201d<\/strong>.<\/li>\n\n\n\n
      3. Fill out the form<\/strong>
        Required\/important fields:<\/li>\n<\/ol>\n\n\n\n
          \n
        • Your name (real or pseudonym \u2014 up to you)<\/li>\n\n\n\n
        • Your email (use the one linked to your account if possible)<\/li>\n\n\n\n
        • Subject: Be clear and short (e.g. \u201cSuspicious scam messages\u201d, \u201cAd violates rules\u201d, \u201cTechnical issue with message form\u201d)<\/li>\n\n\n\n
        • Message: Write factually and concisely:\n
            \n
          • Ad link \/ title \/ ID (copy from URL or ad page)<\/li>\n\n\n\n
          • Username of the other person (if visible)<\/li>\n\n\n\n
          • What happened (timeline + key facts)<\/li>\n\n\n\n
          • Attach screenshots (most important \u2014 messages, ad photos, payment proofs, threats)<\/li>\n\n\n\n
          • What you want (e.g. \u201cPlease remove this ad \/ investigate this user \/ check why messages aren\u2019t sending\u201d)<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n
              \n
            1. Submit<\/strong>
              You usually get an automated confirmation email. Response time is typically 1\u20135 business days (sometimes faster for serious issues).<\/li>\n<\/ol>\n\n\n\n

              Tips for Effective Support Requests<\/h3>\n\n\n\n
                \n
              • Attach clear screenshots (blur your own sensitive info if needed)<\/li>\n\n\n\n
              • Include exact ad URL (e.g. https:\/\/markto.ch\/ad\/123456)<\/li>\n\n\n\n
              • Be polite and factual \u2014 no emotional language<\/li>\n\n\n\n
              • Provide your account email so they can link the issue to your profile<\/li>\n\n\n\n
              • Keep follow-up messages minimal (only if no reply after 7\u201310 days)<\/li>\n<\/ul>\n\n\n\n

                What Support Can (and Cannot) Do<\/h3>\n\n\n\n

                Can:<\/strong><\/p>\n\n\n\n

                  \n
                • Remove or suspend ads\/users for violations<\/li>\n\n\n\n
                • Warn or ban repeat offenders<\/li>\n\n\n\n
                • Investigate reported scams<\/li>\n\n\n\n
                • Fix technical bugs (e.g. form\/email delivery)<\/li>\n\n\n\n
                • Provide basic account help<\/li>\n<\/ul>\n\n\n\n

                  Cannot:<\/strong><\/p>\n\n\n\n

                    \n
                  • Recover lost money<\/li>\n\n\n\n
                  • Force refunds or returns<\/li>\n\n\n\n
                  • Mediate price\/condition disputes<\/li>\n\n\n\n
                  • Access private WhatsApp\/email conversations<\/li>\n<\/ul>\n\n\n\n

                    For money-related fraud or threats: always report to police (online cantonal police form) in addition to markto.ch support.<\/p>\n\n\n\n

                    Escalate thoughtfully \u2014 most issues resolve between users or don\u2019t need platform involvement. But for genuine scams, harassment or technical blocks, contacting support is the right step.<\/p>\n\n\n\n

                    Stay safe and report responsibly! \ud83d\udee1\ufe0f<\/p>", "protected": false }, "author": 1, "featured_media": 0, "parent": 0, "menu_order": 0, "template": "", "format": "standard", "manualknowledgebasecat": [ 103 ], "manual_kb_tag": [], "class_list": [ "post-2697", "manual_kb", "type-manual_kb", "status-publish", "format-standard", "hentry", "manualknowledgebasecat-advanced-best-practices" ], "_links": { "self": [ { "href": "https:\/\/help.markto.ch\/en\/wp-json\/wp\/v2\/manual_kb\/2697", "targetHints": { "allow": [ "GET" ] } } ], "collection": [ { "href": "https:\/\/help.markto.ch\/en\/wp-json\/wp\/v2\/manual_kb" } ], "about": [ { "href": "https:\/\/help.markto.ch\/en\/wp-json\/wp\/v2\/types\/manual_kb" } ], "author": [ { "embeddable": true, "href": "https:\/\/help.markto.ch\/en\/wp-json\/wp\/v2\/users\/1" } ], "version-history": [ { "count": 1, "href": "https:\/\/help.markto.ch\/en\/wp-json\/wp\/v2\/manual_kb\/2697\/revisions" } ], "predecessor-version": [ { "id": 2698, "href": "https:\/\/help.markto.ch\/en\/wp-json\/wp\/v2\/manual_kb\/2697\/revisions\/2698" } ], "wp:attachment": [ { "href": "https:\/\/help.markto.ch\/en\/wp-json\/wp\/v2\/media?parent=2697" } ], "wp:term": [ { "taxonomy": "manualknowledgebasecat", "embeddable": true, "href": "https:\/\/help.markto.ch\/en\/wp-json\/wp\/v2\/manualknowledgebasecat?post=2697" }, { "taxonomy": "manual_kb_tag", "embeddable": true, "href": "https:\/\/help.markto.ch\/en\/wp-json\/wp\/v2\/manual_kb_tag?post=2697" } ], "curies": [ { "name": "wp", "href": "https:\/\/api.w.org\/{rel}", "templated": true } ] } }