{ "id": 2699, "date": "2026-02-14T12:54:39", "date_gmt": "2026-02-14T12:54:39", "guid": { "rendered": "https:\/\/help.markto.ch\/?post_type=manual_kb&p=2699" }, "modified": "2026-02-14T12:54:39", "modified_gmt": "2026-02-14T12:54:39", "slug": "setting-contact-preferences-phone-email-chat-or-in-person-only", "status": "publish", "type": "manual_kb", "link": "https:\/\/help.markto.ch\/en\/knowledgebase\/setting-contact-preferences-phone-email-chat-or-in-person-only\/", "title": { "rendered": "Setting Contact Preferences: Phone, Email, Chat, or In-Person Only" }, "content": { "rendered": "

Setting Contact Preferences: Phone, Email, Chat, or In-Person Only on markto.ch<\/strong><\/p>\n\n\n\n

markto.ch lets you control how buyers reach you by choosing which contact methods appear on your ads. There is no single \u201ccontact preferences\u201d page \u2014 settings are per-ad during creation or editing.<\/p>\n\n\n\n

How to Set Your Preferred Contact Methods<\/h3>\n\n\n\n
    \n
  1. When creating or editing an ad<\/strong><\/li>\n<\/ol>\n\n\n\n
      \n
    • Go to \u201cMeine Anzeigen\u201d \u2192 create new or edit existing ad.<\/li>\n\n\n\n
    • Scroll to the contact section<\/strong> (usually near the bottom, labeled \u201cKontakt\u201d or \u201cIhre Kontaktdaten\u201d).<\/li>\n<\/ul>\n\n\n\n
        \n
      1. Available options & how to control them<\/strong> Preference How to Set It What Buyers See Privacy \/ Speed Level Phone (call or WhatsApp)<\/strong> Enter number + check \u201cTelefonnummer anzeigen\u201d (or leave unchecked to hide) Full number visible (click to call) Low privacy, very fast WhatsApp only<\/strong> Enter number + add wa.me link in description, or check WhatsApp box if shown WhatsApp button\/link (no number shown) Medium privacy, fast Email only<\/strong> Enter email address (often auto-filled) + do not show phone \u201cNachricht senden\u201d button \u2192 email form High privacy, medium Platform message form only<\/strong> Hide phone & do not add WhatsApp\/email links Only \u201cKontaktieren\u201d \/ \u201cMessage\u201d button Highest privacy, slowest In-person only (no contact info)<\/strong> Hide all fields + write in description: \u201cNur pers\u00f6nliche Abholung, keine Nachrichten bitte\u201d No buttons, only ad description text Maximum privacy, no messaging<\/li>\n\n\n\n
      2. Recommended combinations for different privacy\/speed needs<\/strong><\/li>\n<\/ol>\n\n\n\n
          \n
        • Fastest & most common<\/strong>: Show WhatsApp link only (wa.me\/yournumber) \u2014 buyers message without seeing your number until you reply.<\/li>\n\n\n\n
        • Balanced privacy<\/strong>: Hide phone, use platform message form + add \u201cWhatsApp preferred \u2013 write first\u201d in description.<\/li>\n\n\n\n
        • Maximum privacy<\/strong>: Hide everything \u2192 write \u201cNo messages, pickup only after viewing ad \u2013 meet at public spot if interested.\u201d (Rare, but used by very cautious sellers.)<\/li>\n\n\n\n
        • Email\/formal only<\/strong>: Show email + hide phone (good for services, rentals, higher-value items).<\/li>\n<\/ul>\n\n\n\n
            \n
          1. Tips to enforce your preference<\/strong><\/li>\n<\/ol>\n\n\n\n
              \n
            • Add a line in the ad description:
              \u201cKontakt bevorzugt per WhatsApp\u201d
              \u201cNur E-Mail-Anfragen, keine Telefonate bitte\u201d
              \u201cKeine Nachrichten \u2013 nur pers\u00f6nliche Abholung nach Besichtigung\u201d<\/li>\n\n\n\n
            • If someone uses the wrong method: Politely redirect:
              \u201cHi, ich bevorzuge WhatsApp f\u00fcr die Koordination \u2013 hier ist der Link: wa.me\/\u2026\u201d<\/li>\n\n\n\n
            • For rentals\/services: Specify in ad: \u201cAnfragen bitte per Nachricht mit Datum\/Uhrzeit-Wunsch.\u201d<\/li>\n<\/ul>\n\n\n\n

              Quick Summary<\/h3>\n\n\n\n
                \n
              • All preferences are set per ad<\/strong> in the contact section during posting\/editing.<\/li>\n\n\n\n
              • You can hide phone completely and force messaging \u2192 or show only WhatsApp for best balance.<\/li>\n\n\n\n
              • Always state your preferred method clearly in the description to reduce unwanted calls\/emails.<\/li>\n<\/ul>\n\n\n\n

                This gives you full control over how much contact info is exposed and which channel you prefer. Most sellers go with WhatsApp-only for speed + privacy.<\/p>\n\n\n\n

                Trade on your terms! \ud83d\udd12<\/p>", "protected": false }, "author": 1, "featured_media": 0, "parent": 0, "menu_order": 0, "template": "", "format": "standard", "manualknowledgebasecat": [ 78 ], "manual_kb_tag": [], "class_list": [ "post-2699", "manual_kb", "type-manual_kb", "status-publish", "format-standard", "hentry", "manualknowledgebasecat-required-and-optional-listing-fields" ], "_links": { "self": [ { "href": "https:\/\/help.markto.ch\/en\/wp-json\/wp\/v2\/manual_kb\/2699", "targetHints": { "allow": [ "GET" ] } } ], "collection": [ { "href": "https:\/\/help.markto.ch\/en\/wp-json\/wp\/v2\/manual_kb" } ], "about": [ { "href": "https:\/\/help.markto.ch\/en\/wp-json\/wp\/v2\/types\/manual_kb" } ], "author": [ { "embeddable": true, "href": "https:\/\/help.markto.ch\/en\/wp-json\/wp\/v2\/users\/1" } ], "version-history": [ { "count": 1, "href": "https:\/\/help.markto.ch\/en\/wp-json\/wp\/v2\/manual_kb\/2699\/revisions" } ], "predecessor-version": [ { "id": 2700, "href": "https:\/\/help.markto.ch\/en\/wp-json\/wp\/v2\/manual_kb\/2699\/revisions\/2700" } ], "wp:attachment": [ { "href": "https:\/\/help.markto.ch\/en\/wp-json\/wp\/v2\/media?parent=2699" } ], "wp:term": [ { "taxonomy": "manualknowledgebasecat", "embeddable": true, "href": "https:\/\/help.markto.ch\/en\/wp-json\/wp\/v2\/manualknowledgebasecat?post=2699" }, { "taxonomy": "manual_kb_tag", "embeddable": true, "href": "https:\/\/help.markto.ch\/en\/wp-json\/wp\/v2\/manual_kb_tag?post=2699" } ], "curies": [ { "name": "wp", "href": "https:\/\/api.w.org\/{rel}", "templated": true } ] } }