{
    "id": 2768,
    "date": "2026-02-14T13:19:17",
    "date_gmt": "2026-02-14T13:19:17",
    "guid": {
        "rendered": "https:\/\/help.markto.ch\/?post_type=manual_kb&#038;p=2768"
    },
    "modified": "2026-02-14T13:19:17",
    "modified_gmt": "2026-02-14T13:19:17",
    "slug": "reporting-a-user-or-message-step-by-step-guide",
    "status": "publish",
    "type": "manual_kb",
    "link": "https:\/\/help.markto.ch\/en\/knowledgebase\/reporting-a-user-or-message-step-by-step-guide\/",
    "title": {
        "rendered": "Reporting a User or Message \u2013 Step-by-Step Guide"
    },
    "content": {
        "rendered": "<p class=\"wp-block-paragraph\"><strong>Reporting a User or Message \u2013 Step-by-Step Guide<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Maintaining a safe and trustworthy environment on markto.ch requires vigilance. If you encounter suspicious behavior, fraudulent activity, or inappropriate messages from another user, follow these steps to report it effectively.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>1. Identify the Message or User<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Locate the specific message, conversation, or user profile that you believe violates the platform\u2019s rules.<\/li>\n\n\n\n<li>Take note of any relevant details, such as message content, listing ID, or username, to provide context in your report.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>2. Use the Built-In Reporting Feature<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Within the conversation or on the user\u2019s profile, click the \u201cReport\u201d or \u201cVersto\u00df melden\u201d button.<\/li>\n\n\n\n<li>This feature allows you to flag problematic messages or accounts directly to the platform\u2019s moderation team.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>3. Select the Appropriate Reason<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Choose the reason that best matches the issue, such as:\n<ul class=\"wp-block-list\">\n<li>Fraud or scam attempts<\/li>\n\n\n\n<li>Inappropriate or offensive content<\/li>\n\n\n\n<li>Suspicious or unsafe behavior<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Selecting the correct category helps the review team take appropriate action quickly.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>4. Provide Additional Details<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Include specific information about why the user or message is suspicious.<\/li>\n\n\n\n<li>Examples of helpful details include unusual payment requests, urgent demands, or inconsistencies in the message content.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>5. Submit the Report<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Review the information you have entered and submit the report.<\/li>\n\n\n\n<li>Once submitted, the moderation team will investigate the user or message and take any necessary action.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>6. Follow Up if Needed<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>If the issue persists or involves multiple messages or listings, you can submit additional reports.<\/li>\n\n\n\n<li>Keep a record of your interactions and report history in case further investigation is required.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>7. Stay Safe During Transactions<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Do not continue a transaction or provide personal information to users you suspect of fraudulent activity.<\/li>\n\n\n\n<li>Keep all communication within the platform until the situation is resolved.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">By following this step-by-step guide, you can effectively report suspicious users or messages, helping to maintain a safe and secure community on markto.ch.<\/p>",
        "protected": false
    },
    "author": 1,
    "featured_media": 0,
    "parent": 0,
    "menu_order": 0,
    "template": "",
    "format": "standard",
    "manualknowledgebasecat": [
        109
    ],
    "manual_kb_tag": [],
    "class_list": [
        "post-2768",
        "manual_kb",
        "type-manual_kb",
        "status-publish",
        "format-standard",
        "hentry",
        "manualknowledgebasecat-reporting-suspicious-activity"
    ],
    "_links": {
        "self": [
            {
                "href": "https:\/\/help.markto.ch\/en\/wp-json\/wp\/v2\/manual_kb\/2768",
                "targetHints": {
                    "allow": [
                        "GET"
                    ]
                }
            }
        ],
        "collection": [
            {
                "href": "https:\/\/help.markto.ch\/en\/wp-json\/wp\/v2\/manual_kb"
            }
        ],
        "about": [
            {
                "href": "https:\/\/help.markto.ch\/en\/wp-json\/wp\/v2\/types\/manual_kb"
            }
        ],
        "author": [
            {
                "embeddable": true,
                "href": "https:\/\/help.markto.ch\/en\/wp-json\/wp\/v2\/users\/1"
            }
        ],
        "version-history": [
            {
                "count": 1,
                "href": "https:\/\/help.markto.ch\/en\/wp-json\/wp\/v2\/manual_kb\/2768\/revisions"
            }
        ],
        "predecessor-version": [
            {
                "id": 2769,
                "href": "https:\/\/help.markto.ch\/en\/wp-json\/wp\/v2\/manual_kb\/2768\/revisions\/2769"
            }
        ],
        "wp:attachment": [
            {
                "href": "https:\/\/help.markto.ch\/en\/wp-json\/wp\/v2\/media?parent=2768"
            }
        ],
        "wp:term": [
            {
                "taxonomy": "manualknowledgebasecat",
                "embeddable": true,
                "href": "https:\/\/help.markto.ch\/en\/wp-json\/wp\/v2\/manualknowledgebasecat?post=2768"
            },
            {
                "taxonomy": "manual_kb_tag",
                "embeddable": true,
                "href": "https:\/\/help.markto.ch\/en\/wp-json\/wp\/v2\/manual_kb_tag?post=2768"
            }
        ],
        "curies": [
            {
                "name": "wp",
                "href": "https:\/\/api.w.org\/{rel}",
                "templated": true
            }
        ]
    }
}