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        "rendered": "<p class=\"wp-block-paragraph\">The Buyer-Seller Dispute Resolution Process on markto.ch is designed to address conflicts over transactions in a fair and structured manner. Understanding the steps helps both parties resolve issues efficiently while maintaining trust on the platform.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>1. Initiating a Dispute<\/strong><br>A dispute begins when a buyer or seller identifies a problem with a transaction, such as:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Item not received or significantly different from description<\/li>\n\n\n\n<li>Payment issues or errors<\/li>\n\n\n\n<li>Miscommunication regarding terms or delivery<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">The affected party files a dispute through the markto.ch support or dispute section.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>2. Providing Evidence<\/strong><br>Both parties are encouraged to submit relevant documentation to support their claims, including:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Transaction details or invoice numbers<\/li>\n\n\n\n<li>Photos or videos of the item<\/li>\n\n\n\n<li>Screenshots of messages or communications<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>3. Platform Review<\/strong><br>markto.ch support reviews the dispute, examines the evidence, and may contact both parties for clarification. The goal is to gather a complete picture of the issue before making a decision.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>4. Proposed Resolution<\/strong><br>Based on the review, the support team proposes a resolution, which may include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Refund to the buyer<\/li>\n\n\n\n<li>Partial refund or adjustment<\/li>\n\n\n\n<li>Release of payment to the seller<\/li>\n\n\n\n<li>Guidance on correcting listing or delivery issues<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>5. Communication and Compliance<\/strong><br>Both parties are expected to follow the instructions provided and respond promptly to any additional requests from support. Cooperation helps resolve disputes faster and fairly.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>6. Closing the Dispute<\/strong><br>Once a resolution is agreed upon or enforced by markto.ch, the dispute is closed. Records are maintained for transparency and future reference if needed.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Following this process ensures that buyer-seller conflicts are addressed in a structured, fair, and transparent manner, helping maintain a trustworthy marketplace on markto.ch.<\/p>",
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