{"id":2503,"date":"2026-02-01T12:01:19","date_gmt":"2026-02-01T12:01:19","guid":{"rendered":"https:\/\/help.markto.ch\/?post_type=manual_kb&#038;p=2503"},"modified":"2026-02-01T12:01:19","modified_gmt":"2026-02-01T12:01:19","slug":"forgot-password-how-to-reset-your-password-step-by-step","status":"publish","type":"manual_kb","link":"https:\/\/help.markto.ch\/fr\/knowledgebase\/forgot-password-how-to-reset-your-password-step-by-step\/","title":{"rendered":"Forgot Password? How to Reset Your Password Step-by-Step"},"content":{"rendered":"<p class=\"wp-block-paragraph\"><strong>Forgot Password? How to Reset Your Password Step-by-Step<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you can\u2019t log in to your markto.ch account because you\u2019ve forgotten your password, don\u2019t worry \u2014 resetting it is quick and straightforward. markto.ch uses your registered email address (and sometimes your phone number) to securely send a reset link or code.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Follow this step-by-step guide to regain access in just a few minutes.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Step 1: Go to the markto.ch Login Page<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Open your browser and visit https:\/\/www.markto.ch.<\/li>\n\n\n\n<li>Click the <strong>Log In<\/strong> or <strong>Einloggen<\/strong> button in the top-right corner.<\/li>\n\n\n\n<li>This opens the login form.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Step 2: Click the \u201cForgot Password?\u201d Link<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Below the password field, look for:<\/li>\n\n\n\n<li>\u201cForgot Password?\u201d<\/li>\n\n\n\n<li>\u201cPasswort vergessen?\u201d<\/li>\n\n\n\n<li>\u201cReset password\u201d<\/li>\n\n\n\n<li>or a similar link (it\u2019s usually right under the login button).<\/li>\n\n\n\n<li>Click it to go to the password reset page.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Step 3: Enter Your Registered Email Address<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>On the reset page, you\u2019ll see a field asking for your email.<\/li>\n\n\n\n<li>Type in the <strong>exact email address<\/strong> you used when you created your markto.ch account.<\/li>\n\n\n\n<li>Double-check for typos (case doesn\u2019t matter, but spelling does).<\/li>\n\n\n\n<li>Click <strong>Reset Password<\/strong>, <strong>Send Reset Link<\/strong>, or <strong>Weiter<\/strong> (Continue).<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Step 4: Check Your Email Inbox<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Within 1\u20132 minutes, you will receive an email from markto.ch.<\/li>\n\n\n\n<li>Common subject lines:<\/li>\n\n\n\n<li>\u201cReset your markto.ch password\u201d<\/li>\n\n\n\n<li>\u201cPasswort zur\u00fccksetzen\u201d<\/li>\n\n\n\n<li>\u201cPassword Reset Request\u201d<\/li>\n\n\n\n<li>Check these folders if you don\u2019t see it right away:<\/li>\n\n\n\n<li>Inbox<\/li>\n\n\n\n<li>Spam \/ Junk<\/li>\n\n\n\n<li>Promotions \/ Updates (especially Gmail)<\/li>\n\n\n\n<li>Add no-reply@markto.ch or similar sender to your contacts to prevent future emails from going to spam.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Step 5: Follow the Reset Link or Enter the Code<\/strong><br>Two common methods (markto.ch typically uses one of these):<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Option A: Click the Reset Link<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Open the email and click the big <strong>Reset Password<\/strong> or <strong>Passwort zur\u00fccksetzen<\/strong> button\/link.<\/li>\n\n\n\n<li>This takes you directly to a secure page on markto.ch where you can create a new password.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Option B: Enter a Verification Code<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The email contains a 6-digit code.<\/li>\n\n\n\n<li>Return to the markto.ch reset page (it should still be open) and enter the code.<\/li>\n\n\n\n<li>Click <strong>Verify<\/strong> or <strong>Continue<\/strong>.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Step 6: Create Your New Password<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You\u2019ll now see fields to enter a new password.<\/li>\n\n\n\n<li>Requirements (typical):<\/li>\n\n\n\n<li>At least 8 characters<\/li>\n\n\n\n<li>Mix of letters, numbers, and symbols for strength<\/li>\n\n\n\n<li>Enter your new password twice to confirm.<\/li>\n\n\n\n<li>Click <strong>Save<\/strong>, <strong>Update Password<\/strong>, or <strong>Fertig<\/strong> (Done).<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Step 7: Log In with Your New Password<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Go back to the login page (or you may be redirected automatically).<\/li>\n\n\n\n<li>Enter your email address and your brand-new password.<\/li>\n\n\n\n<li>Click <strong>Log In<\/strong>.<\/li>\n\n\n\n<li>You should now be back in your account dashboard.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Quick Tips for a Smooth Reset<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Use the same browser\/device you normally use \u2014 this avoids extra security checks.<\/li>\n\n\n\n<li>If you also registered a phone number, some resets may offer an SMS code option (faster if email is delayed).<\/li>\n\n\n\n<li>Choose a strong, unique password you haven\u2019t used on other sites.<\/li>\n\n\n\n<li>After resetting, consider updating your password in any browser password manager you use.<\/li>\n\n\n\n<li>Log out of all devices if you suspect someone else accessed your account.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Troubleshooting<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>No email received?<\/strong><br>\u2192 Wait 5\u201310 minutes, request another reset, check spam folders, or try a different email client.<\/li>\n\n\n\n<li><strong>\u201cEmail not found\u201d?<\/strong><br>\u2192 Make sure you\u2019re using the exact email from registration. If unsure, try any other emails you might have used.<\/li>\n\n\n\n<li><strong>Link expired?<\/strong><br>\u2192 Reset links usually last 30\u201360 minutes. Request a new one if needed.<\/li>\n\n\n\n<li><strong>Still can\u2019t log in?<\/strong><br>\u2192 Clear browser cache\/cookies, try incognito mode, or contact support via the \u201cContact\u201d link at the bottom of the site.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Once reset, you\u2019re back in control \u2014 manage your ads, messages, and profile as usual. For extra security, go to your account settings and consider enabling any available two-factor authentication (2FA) options.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You\u2019ve got this \u2014 welcome back to markto.ch!<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"template":"","format":"standard","manualknowledgebasecat":[70],"manual_kb_tag":[],"class_list":["post-2503","manual_kb","type-manual_kb","status-publish","format-standard","hentry","manualknowledgebasecat-login-and-access"],"_links":{"self":[{"href":"https:\/\/help.markto.ch\/fr\/wp-json\/wp\/v2\/manual_kb\/2503","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.markto.ch\/fr\/wp-json\/wp\/v2\/manual_kb"}],"about":[{"href":"https:\/\/help.markto.ch\/fr\/wp-json\/wp\/v2\/types\/manual_kb"}],"author":[{"embeddable":true,"href":"https:\/\/help.markto.ch\/fr\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":1,"href":"https:\/\/help.markto.ch\/fr\/wp-json\/wp\/v2\/manual_kb\/2503\/revisions"}],"predecessor-version":[{"id":2504,"href":"https:\/\/help.markto.ch\/fr\/wp-json\/wp\/v2\/manual_kb\/2503\/revisions\/2504"}],"wp:attachment":[{"href":"https:\/\/help.markto.ch\/fr\/wp-json\/wp\/v2\/media?parent=2503"}],"wp:term":[{"taxonomy":"manualknowledgebasecat","embeddable":true,"href":"https:\/\/help.markto.ch\/fr\/wp-json\/wp\/v2\/manualknowledgebasecat?post=2503"},{"taxonomy":"manual_kb_tag","embeddable":true,"href":"https:\/\/help.markto.ch\/fr\/wp-json\/wp\/v2\/manual_kb_tag?post=2503"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}