{"id":2559,"date":"2026-02-01T12:14:14","date_gmt":"2026-02-01T12:14:14","guid":{"rendered":"https:\/\/help.markto.ch\/?post_type=manual_kb&p=2559"},"modified":"2026-02-01T12:14:15","modified_gmt":"2026-02-01T12:14:15","slug":"reporting-account-issues-or-requesting-support","status":"publish","type":"manual_kb","link":"https:\/\/help.markto.ch\/fr\/knowledgebase\/reporting-account-issues-or-requesting-support\/","title":{"rendered":"Reporting Account Issues or Requesting Support"},"content":{"rendered":"

Reporting Account Issues or Requesting Support<\/strong><\/p>\n\n\n\n

If you encounter any problem with your markto.ch account\u2014such as login failures, suspicious activity, billing questions, feature bugs, policy violations, or anything else\u2014you can report the issue or request support directly through the platform.<\/p>\n\n\n\n

How to Contact Support \/ Report an Issue<\/strong><\/p>\n\n\n\n

    \n
  1. Go to any page on markto.ch<\/strong> (you do not need to be logged in for most contact forms, but logging in helps support identify your account faster).<\/li>\n\n\n\n
  2. Scroll to the bottom<\/strong> of the page (footer area).<\/li>\n\n\n\n
  3. Click the link labeled one of these<\/strong> (exact wording may vary slightly):<\/li>\n<\/ol>\n\n\n\n
      \n
    • Contact<\/li>\n\n\n\n
    • Support<\/li>\n\n\n\n
    • Help<\/li>\n\n\n\n
    • Kontakt<\/li>\n\n\n\n
    • Hilfecenter<\/li>\n\n\n\n
    • Kundensupport<\/li>\n\n\n\n
    • Report a Problem<\/li>\n<\/ul>\n\n\n\n
        \n
      1. Fill out the contact \/ support form<\/strong> that opens. Typical fields include:<\/li>\n<\/ol>\n\n\n\n
          \n
        • Your full name (optional)<\/li>\n\n\n\n
        • Email address (required \u2014 use the one linked to your account if possible)<\/li>\n\n\n\n
        • Subject \/ Category (e.g., \u201cAccount access problem\u201d, \u201cReport suspicious activity\u201d, \u201cTechnical issue\u201d, \u201cTrusted Seller question\u201d)<\/li>\n\n\n\n
        • Detailed description of the issue (the more specific, the better)<\/li>\n\n\n\n
        • Account email or username (if not already filled)<\/li>\n\n\n\n
        • Optional: attach screenshots (very helpful for bugs or disputes)<\/li>\n<\/ul>\n\n\n\n
            \n
          1. Submit the form<\/strong><\/li>\n<\/ol>\n\n\n\n
              \n
            • You\u2019ll usually see a confirmation message on-screen (\u201cYour request has been sent\u201d).<\/li>\n\n\n\n
            • You may also receive an automated email confirming receipt.<\/li>\n<\/ul>\n\n\n\n

              What to Include in Your Message for Faster Help<\/strong><\/p>\n\n\n\n

                \n
              • Your registered email address<\/li>\n\n\n\n
              • Approximate date\/time the issue started<\/li>\n\n\n\n
              • Exact error message (copy-paste if possible)<\/li>\n\n\n\n
              • Device\/browser used (e.g., Chrome on Android)<\/li>\n\n\n\n
              • Steps you already tried (e.g., \u201cI cleared cache, tried incognito mode\u201d)<\/li>\n\n\n\n
              • Screenshots or photos (upload if the form allows)<\/li>\n\n\n\n
              • For urgent security issues: mention \u201cpossible unauthorized access\u201d or \u201caccount compromised\u201d<\/li>\n<\/ul>\n\n\n\n

                Expected Response Time<\/strong><\/p>\n\n\n\n

                  \n
                • Most platforms like markto.ch aim to reply within 1\u20133 business days<\/strong>.<\/li>\n\n\n\n
                • Urgent issues (hacked account, scam reports) are usually prioritized.<\/li>\n\n\n\n
                • Check your spam\/junk folder if you don\u2019t hear back within a week.<\/li>\n<\/ul>\n\n\n\n

                  Alternative Ways to Get Help<\/strong><\/p>\n\n\n\n

                    \n
                  • In-app reporting<\/strong> \u2014 many issues (suspicious messages, bad ads, user reports) have \u201cReport\u201d or \u201cFlag\u201d buttons directly on listings, messages, or profiles. Use these first for content\/user problems.<\/li>\n\n\n\n
                  • FAQ \/ Help Center<\/strong> \u2014 if markto.ch adds one later, check the footer for \u201cHilfe\u201d or \u201cFAQ\u201d links before contacting support.<\/li>\n\n\n\n
                  • Email directly<\/strong> (if no form is visible) \u2014 try support@markto.ch or info@markto.ch (common formats; check footer for official address).<\/li>\n<\/ul>\n\n\n\n

                    After You Submit<\/strong><\/p>\n\n\n\n

                      \n
                    • Keep the confirmation email\/reference number (if provided).<\/li>\n\n\n\n
                    • Reply to any follow-up emails from support \u2014 do not start new threads for the same issue.<\/li>\n\n\n\n
                    • If it\u2019s a security concern (e.g., hacked account), change your password immediately and revoke all sessions (see \u201cManaging Connected Devices and Revoking Access\u201d).<\/li>\n<\/ul>\n\n\n\n

                      Support exists to help \u2014 don\u2019t hesitate to reach out for any account-related problem. Clear, detailed messages get the fastest resolutions on markto.ch.<\/p>\n\n\n\n

                      If you receive a reply from support with specific instructions, feel free to share for more guidance!<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"template":"","format":"standard","manualknowledgebasecat":[75],"manual_kb_tag":[],"class_list":["post-2559","manual_kb","type-manual_kb","status-publish","format-standard","hentry","manualknowledgebasecat-advanced-account-management"],"_links":{"self":[{"href":"https:\/\/help.markto.ch\/fr\/wp-json\/wp\/v2\/manual_kb\/2559","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.markto.ch\/fr\/wp-json\/wp\/v2\/manual_kb"}],"about":[{"href":"https:\/\/help.markto.ch\/fr\/wp-json\/wp\/v2\/types\/manual_kb"}],"author":[{"embeddable":true,"href":"https:\/\/help.markto.ch\/fr\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":1,"href":"https:\/\/help.markto.ch\/fr\/wp-json\/wp\/v2\/manual_kb\/2559\/revisions"}],"predecessor-version":[{"id":2560,"href":"https:\/\/help.markto.ch\/fr\/wp-json\/wp\/v2\/manual_kb\/2559\/revisions\/2560"}],"wp:attachment":[{"href":"https:\/\/help.markto.ch\/fr\/wp-json\/wp\/v2\/media?parent=2559"}],"wp:term":[{"taxonomy":"manualknowledgebasecat","embeddable":true,"href":"https:\/\/help.markto.ch\/fr\/wp-json\/wp\/v2\/manualknowledgebasecat?post=2559"},{"taxonomy":"manual_kb_tag","embeddable":true,"href":"https:\/\/help.markto.ch\/fr\/wp-json\/wp\/v2\/manual_kb_tag?post=2559"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}