{"id":2598,"date":"2026-02-14T12:21:31","date_gmt":"2026-02-14T12:21:31","guid":{"rendered":"https:\/\/help.markto.ch\/?post_type=manual_kb&#038;p=2598"},"modified":"2026-02-14T12:21:31","modified_gmt":"2026-02-14T12:21:31","slug":"how-to-contact-a-seller-or-buyer-on-markto-ch-overview","status":"publish","type":"manual_kb","link":"https:\/\/help.markto.ch\/fr\/knowledgebase\/how-to-contact-a-seller-or-buyer-on-markto-ch-overview\/","title":{"rendered":"How to Contact a Seller or Buyer on markto.ch \u2013 Overview"},"content":{"rendered":"<p class=\"wp-block-paragraph\">markto.ch makes it simple to connect with local sellers and buyers across Switzerland (e.g., in Z\u00fcrich, Gen\u00e8ve, Basel, Bern, Lausanne, and many other regions). As a classified ads platform focused on local deals, communication is straightforward and privacy-conscious \u2014 there is no mandatory public chat system. Instead, the platform enables direct or facilitated contact depending on the ad and user preferences.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">1. As a Buyer: Contacting a Seller<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">To get in touch with a seller about an interesting listing:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Browse and view the ad<\/strong> Find items via categories (e.g., Auto, Rad &amp; Boot, Handy &amp; Tablets, Elektronik, Immobilien, Mode &amp; Beauty) or by selecting your city\/region. Click on a listing to open the detail page.<\/li>\n\n\n\n<li><strong>Check contact options on the ad page<\/strong> Most private ads display the seller&#8217;s preferred contact method directly (commonly):<ul><li>Phone number<\/li><li>Email address<\/li><li>WhatsApp or other messenger links<\/li><li>Sometimes a contact form or &#8220;Kontaktieren&#8221; \/ &#8220;Nachricht senden&#8221; button<\/li><\/ul>If the seller has chosen to hide details for privacy, you may need to <strong>log in<\/strong> or <strong>register<\/strong> first (free and quick via email or social login). After logging in, more contact info or an inquiry button often becomes visible.<\/li>\n\n\n\n<li><strong>Send a message or call<\/strong> Use the provided details to reach out politely. Introduce yourself, reference the specific ad (title + location helps), and ask your questions (price negotiation, condition, availability for pickup, etc.). Many sellers prefer quick messaging apps like WhatsApp for local deals.<\/li>\n\n\n\n<li><strong>Tips for smooth contact<\/strong>\n<ul class=\"wp-block-list\">\n<li>Be specific and polite in your first message.<\/li>\n\n\n\n<li>Arrange meetings\/pickups in public places if meeting in person.<\/li>\n\n\n\n<li>For shipping options (if offered), clarify details early.<\/li>\n\n\n\n<li>If no response after 2\u20133 days, follow up once or consider other similar listings.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">2. As a Seller: Contacting a Buyer (or Responding)<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">When someone is interested in your listing:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>You receive inquiries<\/strong> Interested buyers typically contact you directly via the details you provided in the ad (phone, email, etc.). markto.ch forwards or notifies you if using any platform-mediated contact.<\/li>\n\n\n\n<li><strong>Respond promptly<\/strong> Reply quickly to keep the deal moving \u2014 many local buyers expect fast communication. Answer questions about the item, negotiate if needed, and agree on pickup or shipping.<\/li>\n\n\n\n<li><strong>Manage communication<\/strong> Keep all important details (payment agreements, pickup time) in written form (email\/WhatsApp) for your records. markto.ch does not mediate payments or hold funds \u2014 deals are between users.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">3. General Best Practices &amp; Safety Tips<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Always communicate within markto.ch-provided details initially to stay protected.<\/li>\n\n\n\n<li>Never share sensitive info (bank details, home address) until trust is built.<\/li>\n\n\n\n<li>For local pickups: Meet in public, bring a friend if possible, and inspect items before paying cash.<\/li>\n\n\n\n<li>If issues arise (e.g., no response, suspicious behavior), you can contact markto support via the &#8220;Kontaktieren Sie uns&#8221; link at the bottom of the site (usually under Privatleben \/ Kontakt &amp; Sitemap).<\/li>\n\n\n\n<li>markto.ch is free for private sellers \u2014 focus on clear photos, honest descriptions, and fast replies to build good reputation.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Need more help?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Check the footer of markto.ch for &#8220;Kontakt &amp; Sitemap&#8221; \u2192 &#8220;Kontaktieren Sie uns&#8221; to reach the team. The platform prioritizes simple, local trading, so most interactions happen directly between users.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Happy dealing \u2014 you&#8217;re just one deal away! \ud83d\ude80<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"template":"","format":"standard","manualknowledgebasecat":[94],"manual_kb_tag":[],"class_list":["post-2598","manual_kb","type-manual_kb","status-publish","format-standard","hentry","manualknowledgebasecat-getting-started-with-communication"],"_links":{"self":[{"href":"https:\/\/help.markto.ch\/fr\/wp-json\/wp\/v2\/manual_kb\/2598","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.markto.ch\/fr\/wp-json\/wp\/v2\/manual_kb"}],"about":[{"href":"https:\/\/help.markto.ch\/fr\/wp-json\/wp\/v2\/types\/manual_kb"}],"author":[{"embeddable":true,"href":"https:\/\/help.markto.ch\/fr\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":1,"href":"https:\/\/help.markto.ch\/fr\/wp-json\/wp\/v2\/manual_kb\/2598\/revisions"}],"predecessor-version":[{"id":2599,"href":"https:\/\/help.markto.ch\/fr\/wp-json\/wp\/v2\/manual_kb\/2598\/revisions\/2599"}],"wp:attachment":[{"href":"https:\/\/help.markto.ch\/fr\/wp-json\/wp\/v2\/media?parent=2598"}],"wp:term":[{"taxonomy":"manualknowledgebasecat","embeddable":true,"href":"https:\/\/help.markto.ch\/fr\/wp-json\/wp\/v2\/manualknowledgebasecat?post=2598"},{"taxonomy":"manual_kb_tag","embeddable":true,"href":"https:\/\/help.markto.ch\/fr\/wp-json\/wp\/v2\/manual_kb_tag?post=2598"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}