{"id":2617,"date":"2026-02-14T12:27:02","date_gmt":"2026-02-14T12:27:02","guid":{"rendered":"https:\/\/help.markto.ch\/?post_type=manual_kb&p=2617"},"modified":"2026-02-14T12:27:03","modified_gmt":"2026-02-14T12:27:03","slug":"blocking-or-reporting-a-user-from-a-chatmessage","status":"publish","type":"manual_kb","link":"https:\/\/help.markto.ch\/fr\/knowledgebase\/blocking-or-reporting-a-user-from-a-chatmessage\/","title":{"rendered":"Blocking or Reporting a User from a ChatMessage"},"content":{"rendered":"

Blocking or Reporting a User from a Chat\/Message on markto.ch<\/strong><\/p>\n\n\n\n

markto.ch is a simple local classifieds platform with no built-in chat system or persistent messaging inbox<\/strong>. Communication happens almost entirely through external channels (WhatsApp, email, phone, SMS), or occasionally via a basic one-way contact form that forwards to email. Because of this design, markto.ch does not<\/strong> offer any direct “block user” or “report user from chat” features inside the platform itself.<\/p>\n\n\n\n

Here\u2019s the current reality and the practical steps you can take if you encounter spam, suspicious behavior, harassment, or scams in a markto.ch-related conversation.<\/p>\n\n\n\n

1. There Is No Blocking Feature on markto.ch<\/h3>\n\n\n\n
    \n
  • No “Block this user” button exists on listings, profiles, messages, or account settings.<\/li>\n\n\n\n
  • No way to prevent someone from viewing your listings, contacting you via the platform form, or seeing your ad.<\/li>\n\n\n\n
  • markto.ch does not maintain a user-to-user block list.<\/li>\n<\/ul>\n\n\n\n

    2. Reporting Options on markto.ch (Limited)<\/h3>\n\n\n\n

    markto.ch provides basic reporting for problematic listings<\/strong> (not users or messages directly). If a user is behaving inappropriately:<\/p>\n\n\n\n

      \n
    • Report the listing<\/strong>:<\/li>\n\n\n\n
    • Open the suspicious\/problematic ad.<\/li>\n\n\n\n
    • Look for a small flag icon, “Melden” (Report), or “Problem melden” link (usually near the bottom, under the description or seller info).<\/li>\n\n\n\n
    • Select a reason (e.g., Spam, Scam, Prohibited item, Harassment, Fake, etc.).<\/li>\n\n\n\n
    • Submit \u2192 The markto.ch team reviews the ad and may remove it or contact the poster.<\/li>\n\n\n\n
    • Contact markto.ch support directly<\/strong>:<\/li>\n\n\n\n
    • Go to the footer of any page \u2192 click “Kontaktieren Sie uns” (Contact us) or “Kontakt & Sitemap”.<\/li>\n\n\n\n
    • Fill out the contact form.<\/li>\n\n\n\n
    • Explain the issue clearly: include the ad URL\/link, username (if visible), description of the problem (e.g., “This user sent threatening messages via WhatsApp after initial contact through the platform”), screenshots if possible, and your contact details.<\/li>\n\n\n\n
    • The team can investigate and potentially suspend or ban the account if it violates their terms.<\/li>\n<\/ul>\n\n\n\n

      Note<\/strong>: Reporting is mainly for ad content or platform abuse \u2014 not for blocking ongoing external chats.<\/p>\n\n\n\n

      3. Blocking \/ Reporting in the Actual Communication Tools<\/h3>\n\n\n\n

      Since real conversations happen outside markto.ch, use these tools to block or report the person:<\/p>\n\n\n\n

        \n
      • WhatsApp (most common channel)<\/strong><\/li>\n\n\n\n
      • Open the chat.<\/li>\n\n\n\n
      • Tap the contact name\/number at the top.<\/li>\n\n\n\n
      • Scroll down \u2192 “Block” \u2192 Confirm.<\/li>\n\n\n\n
      • Optional: “Report” (reports to WhatsApp for spam\/abuse; you can also delete and report).<\/li>\n\n\n\n
      • After blocking: They can’t call, message, or see your status\/updates.<\/li>\n\n\n\n
      • You can also delete the chat for cleanup.<\/li>\n\n\n\n
      • Email<\/strong><\/li>\n\n\n\n
      • No true “block” \u2014 but:\n
          \n
        • Mark as spam\/junk \u2192 future emails go to spam folder.<\/li>\n\n\n\n
        • Create a filter\/rule: e.g., in Gmail \u2192 Filter messages from this address \u2192 Delete or Archive automatically.<\/li>\n\n\n\n
        • If threatening\/harassing: Forward evidence to police if serious.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
        • Phone \/ SMS<\/strong><\/li>\n\n\n\n
        • On iPhone: Phone app \u2192 Recents \u2192 tap (i) next to number \u2192 “Block this Caller”.<\/li>\n\n\n\n
        • On Android: Phone app \u2192 tap number \u2192 Block \/ Report spam.<\/li>\n\n\n\n
        • Most carriers also let you report spam texts.<\/li>\n<\/ul>\n\n\n\n

          4. Safety Tips & When to Escalate<\/h3>\n\n\n\n
            \n
          • Never share<\/strong> sensitive info (bank details, exact address, ID) before meeting in person.<\/li>\n\n\n\n
          • Document everything<\/strong>: Take screenshots of suspicious messages, ad links, usernames.<\/li>\n\n\n\n
          • For serious issues<\/strong> (threats, scams, harassment):<\/li>\n\n\n\n
          • Report to markto.ch support (as above).<\/li>\n\n\n\n
          • If criminal: Contact Swiss police (online report via police.ch or local station).<\/li>\n\n\n\n
          • For scams involving money: Report to your bank and Swiss cybercrime reporting (https:\/\/www.report.ncsc.admin.ch).<\/li>\n\n\n\n
          • Prevent future contact<\/strong>: After blocking on WhatsApp\/phone, avoid responding to new ads from the same person.<\/li>\n<\/ul>\n\n\n\n

            Quick Summary<\/h3>\n\n\n\n
            Action<\/th>Available on markto.ch?<\/th>Where \/ How to Do It<\/th><\/tr><\/thead>
            Block a user<\/td>Non<\/td>In WhatsApp, phone, email filters<\/td><\/tr>
            Report from chat\/message<\/td>Non<\/td>Report in WhatsApp \/ Report listing to markto.ch<\/td><\/tr>
            Report suspicious ad<\/td>Oui<\/td>Flag icon or “Melden” on the ad page<\/td><\/tr>
            Contact support<\/td>Oui<\/td>Footer \u2192 “Kontaktieren Sie uns” form<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

            markto.ch keeps things minimal to focus on local, direct deals \u2014 so user management (blocking\/reporting) relies on the external apps you use for chatting. Stay safe, trust your instincts, and report bad actors promptly.<\/p>\n\n\n\n

            If you run into a specific situation, feel free to describe it \u2014 we can help brainstorm next steps! \ud83d\udee1\ufe0f<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"template":"","format":"standard","manualknowledgebasecat":[95],"manual_kb_tag":[],"class_list":["post-2617","manual_kb","type-manual_kb","status-publish","format-standard","hentry","manualknowledgebasecat-using-the-messaging-system"],"_links":{"self":[{"href":"https:\/\/help.markto.ch\/fr\/wp-json\/wp\/v2\/manual_kb\/2617","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.markto.ch\/fr\/wp-json\/wp\/v2\/manual_kb"}],"about":[{"href":"https:\/\/help.markto.ch\/fr\/wp-json\/wp\/v2\/types\/manual_kb"}],"author":[{"embeddable":true,"href":"https:\/\/help.markto.ch\/fr\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":1,"href":"https:\/\/help.markto.ch\/fr\/wp-json\/wp\/v2\/manual_kb\/2617\/revisions"}],"predecessor-version":[{"id":2618,"href":"https:\/\/help.markto.ch\/fr\/wp-json\/wp\/v2\/manual_kb\/2617\/revisions\/2618"}],"wp:attachment":[{"href":"https:\/\/help.markto.ch\/fr\/wp-json\/wp\/v2\/media?parent=2617"}],"wp:term":[{"taxonomy":"manualknowledgebasecat","embeddable":true,"href":"https:\/\/help.markto.ch\/fr\/wp-json\/wp\/v2\/manualknowledgebasecat?post=2617"},{"taxonomy":"manual_kb_tag","embeddable":true,"href":"https:\/\/help.markto.ch\/fr\/wp-json\/wp\/v2\/manual_kb_tag?post=2617"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}