{"id":2677,"date":"2026-02-14T12:48:28","date_gmt":"2026-02-14T12:48:28","guid":{"rendered":"https:\/\/help.markto.ch\/?post_type=manual_kb&p=2677"},"modified":"2026-02-14T12:48:28","modified_gmt":"2026-02-14T12:48:28","slug":"requesting-refunds-or-returns-platform-policy","status":"publish","type":"manual_kb","link":"https:\/\/help.markto.ch\/fr\/knowledgebase\/requesting-refunds-or-returns-platform-policy\/","title":{"rendered":"Requesting Refunds or Returns (Platform Policy)"},"content":{"rendered":"

Requesting Refunds or Returns on markto.ch (Platform Policy)<\/strong><\/p>\n\n\n\n

markto.ch has no official refund or return policy<\/strong>, no buyer\/seller protection program, no escrow, and no platform-mediated dispute resolution. The site treats all transactions as private sales between individuals<\/strong> \u2014 similar to a flea market or direct person-to-person deal.<\/p>\n\n\n\n

Key Platform Rules on Refunds & Returns<\/h3>\n\n\n\n
    \n
  • No built-in refund mechanism<\/strong> \u2014 markto.ch does not process, hold, or refund money.<\/li>\n\n\n\n
  • No mandatory returns<\/strong> \u2014 Once the item and payment have changed hands (after in-person inspection and handover), the deal is considered final.<\/li>\n\n\n\n
  • No buyer\/seller protection<\/strong> \u2014 Unlike larger marketplaces, there is no guarantee of \u201citem as described\u201d enforced by the platform.<\/li>\n\n\n\n
  • \u201cAs is\u201d principle applies<\/strong> \u2014 Most private sellers list items \u201cas seen \/ as is\u201d (gebraucht \/ gebraucht wie gesehen). Buyers are expected to inspect thoroughly before paying.<\/li>\n<\/ul>\n\n\n\n

    What This Means in Practice<\/h3>\n\n\n\n
      \n
    • Refunds or returns depend entirely on goodwill<\/strong> between buyer and seller.<\/li>\n\n\n\n
    • If both parties agree after the sale (e.g., hidden defect discovered), you can arrange a return\/refund privately (meet again in public, return item, get money back via TWINT\/cash).<\/li>\n\n\n\n
    • markto.ch will not<\/strong> force a seller to refund or a buyer to accept a return.<\/li>\n<\/ul>\n\n\n\n

      Steps If You Want a Refund or Return<\/h3>\n\n\n\n
        \n
      1. Contact the other party politely & quickly<\/strong> (same day or next day)
        Send clear evidence via WhatsApp\/email: photos, videos, description of the issue vs. ad promise.
        Example: \u201cHi, the phone screen has deep scratches that weren\u2019t visible in photos or during handover. Can we arrange a return and refund?\u201d<\/li>\n\n\n\n
      2. Propose a fair solution<\/strong><\/li>\n<\/ol>\n\n\n\n
          \n
        • Full refund + return (meet in same public spot)<\/li>\n\n\n\n
        • Partial refund (e.g., CHF 50 back via TWINT)<\/li>\n\n\n\n
        • Keep item for reduced price<\/li>\n<\/ul>\n\n\n\n
            \n
          1. If no agreement<\/strong><\/li>\n<\/ol>\n\n\n\n
              \n
            • For small amounts (< CHF 50\u2013100): Often best to accept the loss.<\/li>\n\n\n\n
            • For larger amounts:\n
                \n
              • Report to markto.ch support via footer \u201cKontaktieren Sie uns\u201d (include screenshots of ad, messages, proof of issue) \u2014 they may warn\/suspend the user if clear misrepresentation.<\/li>\n\n\n\n
              • File with local conciliation authority<\/strong> (Schlichtungsbeh\u00f6rde) \u2014 free\/low-cost mediation for private disputes up to ~CHF 2,000. Bring all chat screenshots, ad copy, payment proof.<\/li>\n\n\n\n
              • Police report only if fraud\/criminal (fake item, threats) \u2014 online via cantonal police site.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n

                How to Minimize the Need for Refunds\/Returns<\/h3>\n\n\n\n
                  \n
                • Full inspection & testing before paying<\/strong> \u2014 Turn on electronics, check all functions, look for hidden damage.<\/li>\n\n\n\n
                • Take handover photos<\/strong> \u2014 Document item condition at the moment of exchange.<\/li>\n\n\n\n
                • Agree terms in writing<\/strong> \u2014 e.g., \u201cItem sold as is, no returns after handover.\u201d<\/li>\n\n\n\n
                • Prefer cash\/TWINT live at meetup<\/strong> \u2014 No waiting for transfers that could be disputed later.<\/li>\n<\/ul>\n\n\n\n

                  Bottom line: markto.ch leaves refunds and returns 100% up to the two parties involved. The platform\u2019s policy is clear: private sale = buyer beware<\/strong>. Thorough in-person checks and public handovers are your best protection.<\/p>\n\n\n\n

                  Safe deals and smooth resolutions! \ud83d\udee1\ufe0f<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"template":"","format":"standard","manualknowledgebasecat":[101],"manual_kb_tag":[],"class_list":["post-2677","manual_kb","type-manual_kb","status-publish","format-standard","hentry","manualknowledgebasecat-after-the-transaction"],"_links":{"self":[{"href":"https:\/\/help.markto.ch\/fr\/wp-json\/wp\/v2\/manual_kb\/2677","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.markto.ch\/fr\/wp-json\/wp\/v2\/manual_kb"}],"about":[{"href":"https:\/\/help.markto.ch\/fr\/wp-json\/wp\/v2\/types\/manual_kb"}],"author":[{"embeddable":true,"href":"https:\/\/help.markto.ch\/fr\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":1,"href":"https:\/\/help.markto.ch\/fr\/wp-json\/wp\/v2\/manual_kb\/2677\/revisions"}],"predecessor-version":[{"id":2678,"href":"https:\/\/help.markto.ch\/fr\/wp-json\/wp\/v2\/manual_kb\/2677\/revisions\/2678"}],"wp:attachment":[{"href":"https:\/\/help.markto.ch\/fr\/wp-json\/wp\/v2\/media?parent=2677"}],"wp:term":[{"taxonomy":"manualknowledgebasecat","embeddable":true,"href":"https:\/\/help.markto.ch\/fr\/wp-json\/wp\/v2\/manualknowledgebasecat?post=2677"},{"taxonomy":"manual_kb_tag","embeddable":true,"href":"https:\/\/help.markto.ch\/fr\/wp-json\/wp\/v2\/manual_kb_tag?post=2677"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}