{"id":2685,"date":"2026-02-14T12:50:09","date_gmt":"2026-02-14T12:50:09","guid":{"rendered":"https:\/\/help.markto.ch\/?post_type=manual_kb&p=2685"},"modified":"2026-02-14T12:50:10","modified_gmt":"2026-02-14T12:50:10","slug":"notifications-not-arriving-for-new-messages","status":"publish","type":"manual_kb","link":"https:\/\/help.markto.ch\/fr\/knowledgebase\/notifications-not-arriving-for-new-messages\/","title":{"rendered":"Notifications Not Arriving for New Messages"},"content":{"rendered":"

Notifications Not Arriving for New Messages on markto.ch<\/strong><\/p>\n\n\n\n

markto.ch has no in-app push notifications<\/strong>, no bell icon, and no dedicated message center with alerts. \u201cNotifications\u201d for new messages usually mean email notifications<\/strong> sent to your registered email when someone contacts you via the \u201cNachricht senden\u201d form.<\/p>\n\n\n\n

If you\u2019re not receiving them, here are the most common causes and fixes:<\/p>\n\n\n\n

1. Check Your Email Inbox & Spam Folder First<\/h3>\n\n\n\n
    \n
  • markto.ch forwards incoming messages directly to your registered email (usually from an address like info@markto.ch or no-reply@markto.ch).<\/li>\n\n\n\n
  • Fixes:<\/li>\n\n\n\n
  • Search your inbox for \u201cmarkto.ch\u201d, the sender\u2019s name, item title, price, or keywords like \u201cAnfrage\u201d, \u201cNachricht\u201d, \u201cKontakt\u201d.<\/li>\n\n\n\n
  • Check Spam \/ Junk<\/strong>, Promotions<\/strong>, Social<\/strong>, or All Mail<\/strong> folders.<\/li>\n\n\n\n
  • Mark any markto.ch emails as \u201cNot spam\u201d so future ones arrive in inbox.<\/li>\n<\/ul>\n\n\n\n

    2. Verify Your Email Address Is Correct<\/h3>\n\n\n\n
      \n
    • Wrong or old email \u2192 no notifications reach you.<\/li>\n\n\n\n
    • Fixes:<\/li>\n\n\n\n
    • Log in to markto.ch \u2192 go to profile\/settings \u2192 check \u201cE-Mail-Adresse\u201d.<\/li>\n\n\n\n
    • Update if needed \u2192 save changes.<\/li>\n\n\n\n
    • Test by sending yourself a message from another ad (or ask a friend to message your listing).<\/li>\n<\/ul>\n\n\n\n

      3. Email Provider Blocking \/ Filtering<\/h3>\n\n\n\n
        \n
      • Gmail, Outlook, ProtonMail, etc., sometimes auto-filter or block forwarded emails.<\/li>\n\n\n\n
      • Fixes:<\/li>\n\n\n\n
      • Add markto.ch domains (markto.ch, *.markto.ch) to your contacts or safe senders list.<\/li>\n\n\n\n
      • In Gmail: Settings \u2192 Filters and Blocked Addresses \u2192 create filter for \u201cfrom:markto.ch\u201d \u2192 Never send to Spam.<\/li>\n\n\n\n
      • Check your provider\u2019s spam rules or blocked senders list.<\/li>\n<\/ul>\n\n\n\n

        4. You\u2019re Not Logged In or Account Issues<\/h3>\n\n\n\n
          \n
        • Some features (including reliable email forwarding) require an active, verified account.<\/li>\n\n\n\n
        • Fixes:<\/li>\n\n\n\n
        • Log out \u2192 log back in.<\/li>\n\n\n\n
        • Check account status in profile (any verification email pending?).<\/li>\n\n\n\n
        • If account looks inactive \u2192 contact support via footer \u201cKontaktieren Sie uns\u201d.<\/li>\n<\/ul>\n\n\n\n

          5. Seller Is Replying Outside Email<\/h3>\n\n\n\n
            \n
          • Many sellers switch to WhatsApp\/phone immediately (especially if you included those in your first message).<\/li>\n\n\n\n
          • Fixes:<\/li>\n\n\n\n
          • Check WhatsApp for new chats from unknown numbers.<\/li>\n\n\n\n
          • Look at SMS \/ call log for missed calls\/texts.<\/li>\n\n\n\n
          • Search your phone for the item name or price.<\/li>\n<\/ul>\n\n\n\n

            6. Platform or Temporary Glitch<\/h3>\n\n\n\n
              \n
            • Rare, but email delivery can delay or fail during high load \/ technical issues.<\/li>\n\n\n\n
            • Fixes:<\/li>\n\n\n\n
            • Wait 1\u20132 hours and ask the other person to resend or confirm they received yours.<\/li>\n\n\n\n
            • Try sending a test message to another active ad.<\/li>\n<\/ul>\n\n\n\n

              Quick Checklist<\/h3>\n\n\n\n
                \n
              • Logged in? \u2192 Yes<\/li>\n\n\n\n
              • Checked spam\/promotions\/all mail? \u2192 Yes<\/li>\n\n\n\n
              • Email in profile correct? \u2192 Yes<\/li>\n\n\n\n
              • markto.ch added to contacts\/safe senders? \u2192 Yes<\/li>\n\n\n\n
              • WhatsApp \/ SMS checked? \u2192 Yes<\/li>\n\n\n\n
              • Still nothing? \u2192 Use footer \u201cKontaktieren Sie uns\u201d \u2192 describe issue + your email + ad link.<\/li>\n<\/ul>\n\n\n\n

                Most \u201cno notification\u201d cases are solved by checking spam or adding markto.ch to safe senders. Once fixed, you\u2019ll get emails promptly when someone messages your ad.<\/p>\n\n\n\n

                Get those notifications flowing again! \ud83d\udce7<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"template":"","format":"standard","manualknowledgebasecat":[102],"manual_kb_tag":[],"class_list":["post-2685","manual_kb","type-manual_kb","status-publish","format-standard","hentry","manualknowledgebasecat-troubleshooting-communication-issues"],"_links":{"self":[{"href":"https:\/\/help.markto.ch\/fr\/wp-json\/wp\/v2\/manual_kb\/2685","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.markto.ch\/fr\/wp-json\/wp\/v2\/manual_kb"}],"about":[{"href":"https:\/\/help.markto.ch\/fr\/wp-json\/wp\/v2\/types\/manual_kb"}],"author":[{"embeddable":true,"href":"https:\/\/help.markto.ch\/fr\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":1,"href":"https:\/\/help.markto.ch\/fr\/wp-json\/wp\/v2\/manual_kb\/2685\/revisions"}],"predecessor-version":[{"id":2686,"href":"https:\/\/help.markto.ch\/fr\/wp-json\/wp\/v2\/manual_kb\/2685\/revisions\/2686"}],"wp:attachment":[{"href":"https:\/\/help.markto.ch\/fr\/wp-json\/wp\/v2\/media?parent=2685"}],"wp:term":[{"taxonomy":"manualknowledgebasecat","embeddable":true,"href":"https:\/\/help.markto.ch\/fr\/wp-json\/wp\/v2\/manualknowledgebasecat?post=2685"},{"taxonomy":"manual_kb_tag","embeddable":true,"href":"https:\/\/help.markto.ch\/fr\/wp-json\/wp\/v2\/manual_kb_tag?post=2685"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}