{"id":2804,"date":"2026-02-14T13:33:31","date_gmt":"2026-02-14T13:33:31","guid":{"rendered":"https:\/\/help.markto.ch\/?post_type=manual_kb&#038;p=2804"},"modified":"2026-02-14T13:33:31","modified_gmt":"2026-02-14T13:33:31","slug":"using-feedback-or-ratings-if-markto-ch-implements-user-reviews","status":"publish","type":"manual_kb","link":"https:\/\/help.markto.ch\/fr\/knowledgebase\/using-feedback-or-ratings-if-markto-ch-implements-user-reviews\/","title":{"rendered":"Using Feedback or Ratings (If markto.ch Implements User Reviews)"},"content":{"rendered":"<p class=\"wp-block-paragraph\"><strong>Using Feedback or Ratings (If markto.ch Implements User Reviews)<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Feedback and ratings are valuable tools for building trust and credibility on markto.ch. They help buyers and sellers make informed decisions and establish a positive reputation within the marketplace.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>1. Encourage Honest Feedback<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Politely ask buyers to leave a review or rating after completing a transaction.<\/li>\n\n\n\n<li>Positive feedback reinforces your reliability, while constructive feedback helps identify areas for improvement.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>2. Respond Professionally to Reviews<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Acknowledge both positive and negative feedback courteously.<\/li>\n\n\n\n<li>Address concerns or complaints professionally to show commitment to resolving issues.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>3. Use Feedback to Improve Your Listings<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Analyze reviews to identify patterns or recurring issues.<\/li>\n\n\n\n<li>Update listings, descriptions, or photos based on buyer suggestions to increase satisfaction.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>4. Build Buyer Trust<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Displaying a strong history of positive ratings helps new buyers feel confident purchasing from you.<\/li>\n\n\n\n<li>Verified transactions and consistently good feedback demonstrate credibility and reliability.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>5. Monitor Your Reputation Regularly<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Keep track of incoming feedback and respond promptly when necessary.<\/li>\n\n\n\n<li>Maintaining a good rating can enhance your visibility and appeal on the platform.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>6. Avoid Manipulating Reviews<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Do not attempt to artificially inflate ratings or create fake reviews.<\/li>\n\n\n\n<li>Authentic feedback builds genuine trust and complies with platform policies.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">By actively using feedback and ratings, you can enhance your reputation, attract more buyers, and create a safer, more trustworthy marketplace experience on markto.ch.<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"template":"","format":"standard","manualknowledgebasecat":[113],"manual_kb_tag":[],"class_list":["post-2804","manual_kb","type-manual_kb","status-publish","format-standard","hentry","manualknowledgebasecat-tips-for-building-and-maintaining-trust"],"_links":{"self":[{"href":"https:\/\/help.markto.ch\/fr\/wp-json\/wp\/v2\/manual_kb\/2804","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.markto.ch\/fr\/wp-json\/wp\/v2\/manual_kb"}],"about":[{"href":"https:\/\/help.markto.ch\/fr\/wp-json\/wp\/v2\/types\/manual_kb"}],"author":[{"embeddable":true,"href":"https:\/\/help.markto.ch\/fr\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":1,"href":"https:\/\/help.markto.ch\/fr\/wp-json\/wp\/v2\/manual_kb\/2804\/revisions"}],"predecessor-version":[{"id":2805,"href":"https:\/\/help.markto.ch\/fr\/wp-json\/wp\/v2\/manual_kb\/2804\/revisions\/2805"}],"wp:attachment":[{"href":"https:\/\/help.markto.ch\/fr\/wp-json\/wp\/v2\/media?parent=2804"}],"wp:term":[{"taxonomy":"manualknowledgebasecat","embeddable":true,"href":"https:\/\/help.markto.ch\/fr\/wp-json\/wp\/v2\/manualknowledgebasecat?post=2804"},{"taxonomy":"manual_kb_tag","embeddable":true,"href":"https:\/\/help.markto.ch\/fr\/wp-json\/wp\/v2\/manual_kb_tag?post=2804"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}