{"id":2991,"date":"2026-02-17T19:50:48","date_gmt":"2026-02-17T19:50:48","guid":{"rendered":"https:\/\/help.markto.ch\/?post_type=manual_kb&#038;p=2991"},"modified":"2026-02-17T19:50:48","modified_gmt":"2026-02-17T19:50:48","slug":"submitting-a-ticket-step-by-step-guide","status":"publish","type":"manual_kb","link":"https:\/\/help.markto.ch\/fr\/knowledgebase\/submitting-a-ticket-step-by-step-guide\/","title":{"rendered":"Submitting a Ticket: Step-by-Step Guide"},"content":{"rendered":"<p class=\"wp-block-paragraph\">Submitting a support ticket on markto.ch allows you to report issues, ask questions, or request assistance in an organized way. Following a clear process ensures your request is handled efficiently.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>1. Access the Support Section<\/strong><br>Log in to your account and navigate to the \u201cHelp,\u201d \u201cSupport,\u201d or \u201cContact Us\u201d section on markto.ch.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>2. Select \u201cSubmit a Ticket\u201d<\/strong><br>Choose the option to create a new support ticket. This is usually labeled \u201cSubmit a Ticket,\u201d \u201cNew Request,\u201d or similar.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>3. Choose a Category<\/strong><br>Select the category that best fits your issue, such as account problems, listing issues, payments, or technical support. Correct categorization helps the support team respond faster.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>4. Fill in Required Details<\/strong><br>Provide all necessary information, including:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A clear and concise description of your issue<\/li>\n\n\n\n<li>Relevant account, transaction, or listing details<\/li>\n\n\n\n<li>Screenshots or attachments that illustrate the problem<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>5. Submit the Ticket<\/strong><br>Once all required fields are completed, submit the ticket. You should receive a confirmation that your request has been received.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>6. Track Your Ticket<\/strong><br>Use your account dashboard or support section to monitor the status of your ticket. You may receive updates or requests for additional information from the support team.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Submitting tickets through this process ensures your concerns are recorded properly, helps support staff respond efficiently, and allows you to track progress until your issue is resolved.<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"template":"","format":"standard","manualknowledgebasecat":[117],"manual_kb_tag":[],"class_list":["post-2991","manual_kb","type-manual_kb","status-publish","format-standard","hentry","manualknowledgebasecat-contacting-support"],"_links":{"self":[{"href":"https:\/\/help.markto.ch\/fr\/wp-json\/wp\/v2\/manual_kb\/2991","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.markto.ch\/fr\/wp-json\/wp\/v2\/manual_kb"}],"about":[{"href":"https:\/\/help.markto.ch\/fr\/wp-json\/wp\/v2\/types\/manual_kb"}],"author":[{"embeddable":true,"href":"https:\/\/help.markto.ch\/fr\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":1,"href":"https:\/\/help.markto.ch\/fr\/wp-json\/wp\/v2\/manual_kb\/2991\/revisions"}],"predecessor-version":[{"id":2992,"href":"https:\/\/help.markto.ch\/fr\/wp-json\/wp\/v2\/manual_kb\/2991\/revisions\/2992"}],"wp:attachment":[{"href":"https:\/\/help.markto.ch\/fr\/wp-json\/wp\/v2\/media?parent=2991"}],"wp:term":[{"taxonomy":"manualknowledgebasecat","embeddable":true,"href":"https:\/\/help.markto.ch\/fr\/wp-json\/wp\/v2\/manualknowledgebasecat?post=2991"},{"taxonomy":"manual_kb_tag","embeddable":true,"href":"https:\/\/help.markto.ch\/fr\/wp-json\/wp\/v2\/manual_kb_tag?post=2991"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}