{"id":3003,"date":"2026-02-17T19:57:20","date_gmt":"2026-02-17T19:57:20","guid":{"rendered":"https:\/\/help.markto.ch\/?post_type=manual_kb&#038;p=3003"},"modified":"2026-02-17T19:57:20","modified_gmt":"2026-02-17T19:57:20","slug":"account-suspension-and-reactivation-process","status":"publish","type":"manual_kb","link":"https:\/\/help.markto.ch\/fr\/knowledgebase\/account-suspension-and-reactivation-process\/","title":{"rendered":"Account Suspension and Reactivation Process"},"content":{"rendered":"<p class=\"wp-block-paragraph\">Account suspension and reactivation on markto.ch occur when a user violates platform rules or when unusual activity is detected. Understanding the process helps you address issues promptly and restore access if your account is affected.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>1. Reasons for Suspension<\/strong><br>Accounts may be suspended for:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Posting prohibited or misleading listings<\/li>\n\n\n\n<li>Repeated violations of terms of service or acceptable use policies<\/li>\n\n\n\n<li>Non-payment of fees or unresolved disputes<\/li>\n\n\n\n<li>Security concerns, such as suspected hacking or unauthorized access<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>2. Notification of Suspension<\/strong><br>When an account is suspended, markto.ch typically sends an email or in-app notification explaining the reason and any immediate restrictions. During suspension, you may lose the ability to post ads, contact other users, or access certain account features.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>3. Steps to Reactivate<\/strong><br>To reactivate a suspended account:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Review the suspension notice carefully to understand the cause<\/li>\n\n\n\n<li>Contact markto.ch support to address the issue or provide requested information<\/li>\n\n\n\n<li>Resolve any outstanding violations, unpaid fees, or security concerns<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>4. Support Review<\/strong><br>After submitting the required information or resolving issues, the support team reviews your case. They may reinstate full account access, apply partial restrictions, or deny reactivation depending on the circumstances.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>5. Preventing Future Suspensions<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Follow all platform rules and policies<\/li>\n\n\n\n<li>Keep account information accurate and up to date<\/li>\n\n\n\n<li>Avoid prohibited listings or activities<\/li>\n\n\n\n<li>Pay fees promptly and maintain communication with support if issues arise<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Understanding the suspension and reactivation process helps you respond effectively, maintain compliance, and minimize disruptions while using markto.ch.<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"template":"","format":"standard","manualknowledgebasecat":[118],"manual_kb_tag":[],"class_list":["post-3003","manual_kb","type-manual_kb","status-publish","format-standard","hentry","manualknowledgebasecat-account-management"],"_links":{"self":[{"href":"https:\/\/help.markto.ch\/fr\/wp-json\/wp\/v2\/manual_kb\/3003","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.markto.ch\/fr\/wp-json\/wp\/v2\/manual_kb"}],"about":[{"href":"https:\/\/help.markto.ch\/fr\/wp-json\/wp\/v2\/types\/manual_kb"}],"author":[{"embeddable":true,"href":"https:\/\/help.markto.ch\/fr\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":1,"href":"https:\/\/help.markto.ch\/fr\/wp-json\/wp\/v2\/manual_kb\/3003\/revisions"}],"predecessor-version":[{"id":3004,"href":"https:\/\/help.markto.ch\/fr\/wp-json\/wp\/v2\/manual_kb\/3003\/revisions\/3004"}],"wp:attachment":[{"href":"https:\/\/help.markto.ch\/fr\/wp-json\/wp\/v2\/media?parent=3003"}],"wp:term":[{"taxonomy":"manualknowledgebasecat","embeddable":true,"href":"https:\/\/help.markto.ch\/fr\/wp-json\/wp\/v2\/manualknowledgebasecat?post=3003"},{"taxonomy":"manual_kb_tag","embeddable":true,"href":"https:\/\/help.markto.ch\/fr\/wp-json\/wp\/v2\/manual_kb_tag?post=3003"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}