{"id":3015,"date":"2026-02-17T20:03:23","date_gmt":"2026-02-17T20:03:23","guid":{"rendered":"https:\/\/help.markto.ch\/?post_type=manual_kb&#038;p=3015"},"modified":"2026-02-17T20:03:23","modified_gmt":"2026-02-17T20:03:23","slug":"common-dispute-outcomes-and-timelines","status":"publish","type":"manual_kb","link":"https:\/\/help.markto.ch\/fr\/knowledgebase\/common-dispute-outcomes-and-timelines\/","title":{"rendered":"Common Dispute Outcomes and Timelines"},"content":{"rendered":"<p class=\"wp-block-paragraph\">Common dispute outcomes and timelines on markto.ch help users understand what to expect when a conflict arises between buyers and sellers, and how long resolutions typically take.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>1. Typical Dispute Outcomes<\/strong><br>Disputes may result in several possible resolutions depending on the evidence and circumstances:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Full Refund<\/strong> \u2013 The buyer receives the total payment back if the item was not delivered or significantly misrepresented.<\/li>\n\n\n\n<li><strong>Partial Refund or Adjustment<\/strong> \u2013 A portion of the payment is refunded to account for minor issues or partial agreement.<\/li>\n\n\n\n<li><strong>Payment Released to Seller<\/strong> \u2013 The seller retains the funds if the item was delivered as described or the dispute is resolved in their favor.<\/li>\n\n\n\n<li><strong>Item Return<\/strong> \u2013 The buyer may be required to return the item before a refund is issued.<\/li>\n\n\n\n<li><strong>Corrective Action<\/strong> \u2013 Instructions may be given to fix listing errors, update descriptions, or provide missing information.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>2. Expected Timelines<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Initial Review<\/strong> \u2013 markto.ch typically reviews submitted disputes within 24\u201372 hours, depending on the volume and complexity.<\/li>\n\n\n\n<li><strong>Evidence Collection<\/strong> \u2013 Both parties may have several days to submit supporting documentation or respond to questions.<\/li>\n\n\n\n<li><strong>Resolution Decision<\/strong> \u2013 Most disputes are resolved within 5\u201310 business days, although complex cases may take longer.<\/li>\n\n\n\n<li><strong>Follow-Up Actions<\/strong> \u2013 Refunds, returns, or adjustments are processed promptly once a decision is made, usually within a few business days.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>3. Tips for Faster Resolution<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Provide clear, complete, and accurate documentation<\/li>\n\n\n\n<li>Respond quickly to requests from markto.ch support<\/li>\n\n\n\n<li>Maintain professional and respectful communication with the other party<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Understanding common outcomes and timelines helps buyers and sellers manage expectations and navigate the dispute process efficiently on markto.ch.<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"template":"","format":"standard","manualknowledgebasecat":[119],"manual_kb_tag":[],"class_list":["post-3015","manual_kb","type-manual_kb","status-publish","format-standard","hentry","manualknowledgebasecat-dispute-resolution"],"_links":{"self":[{"href":"https:\/\/help.markto.ch\/fr\/wp-json\/wp\/v2\/manual_kb\/3015","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.markto.ch\/fr\/wp-json\/wp\/v2\/manual_kb"}],"about":[{"href":"https:\/\/help.markto.ch\/fr\/wp-json\/wp\/v2\/types\/manual_kb"}],"author":[{"embeddable":true,"href":"https:\/\/help.markto.ch\/fr\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":1,"href":"https:\/\/help.markto.ch\/fr\/wp-json\/wp\/v2\/manual_kb\/3015\/revisions"}],"predecessor-version":[{"id":3016,"href":"https:\/\/help.markto.ch\/fr\/wp-json\/wp\/v2\/manual_kb\/3015\/revisions\/3016"}],"wp:attachment":[{"href":"https:\/\/help.markto.ch\/fr\/wp-json\/wp\/v2\/media?parent=3015"}],"wp:term":[{"taxonomy":"manualknowledgebasecat","embeddable":true,"href":"https:\/\/help.markto.ch\/fr\/wp-json\/wp\/v2\/manualknowledgebasecat?post=3015"},{"taxonomy":"manual_kb_tag","embeddable":true,"href":"https:\/\/help.markto.ch\/fr\/wp-json\/wp\/v2\/manual_kb_tag?post=3015"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}