{"id":2496,"date":"2026-02-01T11:59:53","date_gmt":"2026-02-01T11:59:53","guid":{"rendered":"https:\/\/help.markto.ch\/?post_type=manual_kb&#038;p=2496"},"modified":"2026-02-01T11:59:53","modified_gmt":"2026-02-01T11:59:53","slug":"confirming-your-account-email-and-phone-verification-guide","status":"publish","type":"manual_kb","link":"https:\/\/help.markto.ch\/it\/knowledgebase\/confirming-your-account-email-and-phone-verification-guide\/","title":{"rendered":"Confirming Your Account: Email and Phone Verification Guide"},"content":{"rendered":"<p class=\"wp-block-paragraph\"><strong>Confirming Your Account: Email and Phone Verification Guide<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">After you submit the registration form on markto.ch, your account is not fully active until you complete the verification step. This quick process confirms that the email and phone number you provided belong to you, helping prevent spam accounts, improve security, and unlock full features like posting ads, messaging users, and applying for Trusted Seller status.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">markto.ch uses both email and phone verification (phone is usually the primary\/fastest method). Here\u2019s exactly what to expect and how to complete it successfully.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Why Verification Is Required<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Confirms you are a real person and not a bot<\/li>\n\n\n\n<li>Enables secure login and password recovery<\/li>\n\n\n\n<li>Allows contact features (messaging, phone visibility)<\/li>\n\n\n\n<li>Is mandatory before you can post any listings<\/li>\n\n\n\n<li>Required for Trusted Seller applications<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Step-by-Step Verification Process<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Immediately After Registration<\/strong><br>Once you click \u201cRegister\u201d or \u201cCreate Account,\u201d markto.ch automatically sends verification requests:<\/li>\n<\/ol>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>SMS to your phone<\/strong> (primary and fastest)<\/li>\n\n\n\n<li><strong>Email confirmation<\/strong> (backup or additional check)<\/li>\n<\/ul>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Phone Verification (SMS OTP)<\/strong><\/li>\n<\/ol>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You receive a text message from markto.ch with a <strong>6-digit code<\/strong> (e.g., 483920).<\/li>\n\n\n\n<li>The message usually arrives within 10\u201330 seconds (faster with good signal).<\/li>\n\n\n\n<li>On the registration screen, a field appears asking for the code.<\/li>\n\n\n\n<li>Enter the 6 digits exactly as received and click <strong>Verify<\/strong> or <strong>Confirm<\/strong>. <strong>Important notes for phone verification:<\/strong><\/li>\n\n\n\n<li>Use a valid Swiss mobile number (+41 prefix) for best results.<\/li>\n\n\n\n<li>International numbers may work but can be slower or blocked.<\/li>\n\n\n\n<li>If you\u2019re using a virtual number or VoIP service, it may not receive SMS reliably.<\/li>\n<\/ul>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Email Verification (If Required or as Backup)<\/strong><\/li>\n<\/ol>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Check your inbox (and spam\/junk\/promotions folder) for an email from markto.ch.<\/li>\n\n\n\n<li>Subject lines often include: \u201cVerify your email\u201d, \u201cConfirm your markto.ch account\u201d, or similar.<\/li>\n\n\n\n<li>The email contains:\n<ul class=\"wp-block-list\">\n<li>A <strong>verification link<\/strong> \u2013 click it to confirm instantly, or<\/li>\n\n\n\n<li>A <strong>6-digit code<\/strong> \u2013 copy and paste it into the verification field on the site.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Once clicked or code entered, email is confirmed.<\/li>\n<\/ul>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Completion Screen<\/strong><br>After entering the correct code(s), you\u2019ll see a success message such as:<\/li>\n<\/ol>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u201cAccount verified!\u201d<\/li>\n\n\n\n<li>\u201cWelcome to markto.ch!\u201d<\/li>\n\n\n\n<li>Automatic redirect to your dashboard or homepage (you may need to log in again briefly).<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Your account is now fully active and ready to use.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>What If Verification Doesn\u2019t Work? \u2013 Troubleshooting<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>No SMS received<\/strong><\/li>\n\n\n\n<li>Wait up to 2 minutes and click \u201cResend code\u201d.<\/li>\n\n\n\n<li>Check signal strength and make sure your phone isn\u2019t in airplane\/do-not-disturb mode.<\/li>\n\n\n\n<li>Confirm the number was entered correctly (with country code if needed).<\/li>\n\n\n\n<li>Try requesting the code again (usually up to 5\u201310 times allowed).<\/li>\n\n\n\n<li>If still no SMS, fall back to email verification (if prompted) or contact support.<\/li>\n\n\n\n<li><strong>Email not arriving<\/strong><\/li>\n\n\n\n<li>Check spam\/junk\/promotions folder.<\/li>\n\n\n\n<li>Add no-reply@markto.ch or similar sender to your contacts.<\/li>\n\n\n\n<li>Wait 5\u201310 minutes and request resend (look for \u201cResend email\u201d link).<\/li>\n\n\n\n<li>Try a different email provider if possible.<\/li>\n\n\n\n<li><strong>Code expired or invalid<\/strong><\/li>\n\n\n\n<li>Codes usually last 5\u201310 minutes.<\/li>\n\n\n\n<li>Click \u201cResend code\u201d to get a fresh one.<\/li>\n\n\n\n<li><strong>\u201cToo many attempts\u201d error<\/strong><\/li>\n\n\n\n<li>Wait 5\u201315 minutes before trying again (temporary lockout for security).<\/li>\n\n\n\n<li>Use the correct device\/browser to avoid triggering extra checks.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>After Successful Verification<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Log in (if redirected to homepage) using your email and password.<\/li>\n\n\n\n<li>Go to your profile to finalize setup: add photo, set default location, adjust preferences.<\/li>\n\n\n\n<li>You can now post free private ads, message users, save favorites, and more.<\/li>\n\n\n\n<li>Keep both email and phone linked \u2013 they help with future password resets and account recovery.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Quick Tips<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Complete verification right away \u2013 you can\u2019t post or message until it\u2019s done.<\/li>\n\n\n\n<li>Use a personal mobile number you always have access to.<\/li>\n\n\n\n<li>Save the verification email for your records (in case you need to reference it later).<\/li>\n\n\n\n<li>If you change your phone number later, update it in account settings to avoid login issues.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Verification usually takes less than 2 minutes when everything works smoothly. Once done, you\u2019re fully set up to start buying, selling, and connecting locally on markto.ch!<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"template":"","format":"standard","manualknowledgebasecat":[69],"manual_kb_tag":[],"class_list":["post-2496","manual_kb","type-manual_kb","status-publish","format-standard","hentry","manualknowledgebasecat-getting-started-with-your-account"],"_links":{"self":[{"href":"https:\/\/help.markto.ch\/it\/wp-json\/wp\/v2\/manual_kb\/2496","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.markto.ch\/it\/wp-json\/wp\/v2\/manual_kb"}],"about":[{"href":"https:\/\/help.markto.ch\/it\/wp-json\/wp\/v2\/types\/manual_kb"}],"author":[{"embeddable":true,"href":"https:\/\/help.markto.ch\/it\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":1,"href":"https:\/\/help.markto.ch\/it\/wp-json\/wp\/v2\/manual_kb\/2496\/revisions"}],"predecessor-version":[{"id":2497,"href":"https:\/\/help.markto.ch\/it\/wp-json\/wp\/v2\/manual_kb\/2496\/revisions\/2497"}],"wp:attachment":[{"href":"https:\/\/help.markto.ch\/it\/wp-json\/wp\/v2\/media?parent=2496"}],"wp:term":[{"taxonomy":"manualknowledgebasecat","embeddable":true,"href":"https:\/\/help.markto.ch\/it\/wp-json\/wp\/v2\/manualknowledgebasecat?post=2496"},{"taxonomy":"manual_kb_tag","embeddable":true,"href":"https:\/\/help.markto.ch\/it\/wp-json\/wp\/v2\/manual_kb_tag?post=2496"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}