{"id":2606,"date":"2026-02-14T12:23:53","date_gmt":"2026-02-14T12:23:53","guid":{"rendered":"https:\/\/help.markto.ch\/?post_type=manual_kb&#038;p=2606"},"modified":"2026-02-14T12:23:53","modified_gmt":"2026-02-14T12:23:53","slug":"what-happens-when-you-click-contact-or-message","status":"publish","type":"manual_kb","link":"https:\/\/help.markto.ch\/it\/knowledgebase\/what-happens-when-you-click-contact-or-message\/","title":{"rendered":"Cosa succede quando clicchi su Contatta o Messaggio"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>What Happens When You Click &#8220;Contact&#8221; or &#8220;Message&#8221; on markto.ch<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">On markto.ch, clicking a &#8220;Contact&#8221;, &#8220;Kontaktieren&#8221;, &#8220;Message&#8221;, &#8220;Nachricht senden&#8221;, or similar button on a listing starts the process of reaching out to the seller (or buyer, if you&#8217;re selling). The exact outcome depends on how the seller set up their ad and whether you&#8217;re logged in. markto.ch keeps things simple and local-focused, so communication is direct rather than a full in-app chat in most cases.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Here&#8217;s what typically happens step by step:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">1. If the Button Opens Direct Contact Details<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Many listings show the seller&#8217;s preferred contact info right away (especially for private ads):<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Phone number<\/strong> appears \u2192 Tap to call or copy it.<\/li>\n\n\n\n<li><strong>WhatsApp link\/button<\/strong> \u2192 Clicking opens WhatsApp with a pre-filled message like: &#8220;Hi, I&#8217;m interested in your [item] in [location]. Is it still available?&#8221;<\/li>\n\n\n\n<li><strong>Email address<\/strong> \u2192 Opens your email app with the seller&#8217;s address ready.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>What happens next<\/strong>: You communicate directly outside the platform (phone call, WhatsApp chat, email thread). This is the most common and fastest way on markto.ch for local deals.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">2. If It&#8217;s a &#8220;Message&#8221; or &#8220;Send Message&#8221; Button (Platform-Mediated)<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Some ads use a built-in &#8220;Nachricht senden&#8221; or &#8220;Message&#8221; button for more privacy:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You may need to <strong>log in<\/strong> first (free registration if you haven&#8217;t).<\/li>\n\n\n\n<li>Clicking opens a simple form or messaging window.<\/li>\n\n\n\n<li>You type your message (e.g., questions about condition, availability, pickup time).<\/li>\n\n\n\n<li>Hit send \u2192 Your message is delivered to the seller (usually via their registered email or shown in their markto.ch account\/dashboard).<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>What happens next<\/strong>:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The seller gets a notification (email or in-app).<\/li>\n\n\n\n<li>They reply directly to you (often switching to WhatsApp\/phone for quicker chat).<\/li>\n\n\n\n<li>Conversations stay simple \u2014 no full threaded chat history on the platform like bigger apps.<\/li>\n\n\n\n<li>If the seller responds via email or the platform, you&#8217;ll see it in your inbox or account messages.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">3. Key Things to Know<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>No mandatory in-app chat<\/strong>: Unlike some platforms, markto.ch doesn&#8217;t force everything through an internal messenger. Sellers choose how they want to be contacted (and many prefer WhatsApp for speed).<\/li>\n\n\n\n<li><strong>Privacy first<\/strong>: Contact details are often hidden until you click or log in, protecting both sides.<\/li>\n\n\n\n<li><strong>After first contact<\/strong>: Most deals move to direct messaging (WhatsApp is hugely popular in Switzerland). Agree on price, pickup spot, etc., there.<\/li>\n\n\n\n<li><strong>If nothing happens<\/strong>: If the button doesn&#8217;t work or no details show, try logging in, refreshing the page, or checking if the ad is still active. You can always use the site&#8217;s &#8220;Contact Us&#8221; footer link for support.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Quick Tips for Success<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Be logged in for the best experience \u2014 more options usually appear.<\/li>\n\n\n\n<li>Start polite and specific: Mention the item, your location, and when you&#8217;re available.<\/li>\n\n\n\n<li>Respond quickly when the seller replies \u2014 local buyers\/sellers expect fast communication.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Clicking &#8220;Contact&#8221; or &#8220;Message&#8221; is your direct path to starting a deal. Once connected, keep it friendly and clear \u2014 you&#8217;re usually just a few messages away from picking up your item locally!<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Happy connecting! \ud83d\udecd\ufe0f<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"template":"","format":"standard","manualknowledgebasecat":[94],"manual_kb_tag":[],"class_list":["post-2606","manual_kb","type-manual_kb","status-publish","format-standard","hentry","manualknowledgebasecat-getting-started-with-communication"],"_links":{"self":[{"href":"https:\/\/help.markto.ch\/it\/wp-json\/wp\/v2\/manual_kb\/2606","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.markto.ch\/it\/wp-json\/wp\/v2\/manual_kb"}],"about":[{"href":"https:\/\/help.markto.ch\/it\/wp-json\/wp\/v2\/types\/manual_kb"}],"author":[{"embeddable":true,"href":"https:\/\/help.markto.ch\/it\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":1,"href":"https:\/\/help.markto.ch\/it\/wp-json\/wp\/v2\/manual_kb\/2606\/revisions"}],"predecessor-version":[{"id":2607,"href":"https:\/\/help.markto.ch\/it\/wp-json\/wp\/v2\/manual_kb\/2606\/revisions\/2607"}],"wp:attachment":[{"href":"https:\/\/help.markto.ch\/it\/wp-json\/wp\/v2\/media?parent=2606"}],"wp:term":[{"taxonomy":"manualknowledgebasecat","embeddable":true,"href":"https:\/\/help.markto.ch\/it\/wp-json\/wp\/v2\/manualknowledgebasecat?post=2606"},{"taxonomy":"manual_kb_tag","embeddable":true,"href":"https:\/\/help.markto.ch\/it\/wp-json\/wp\/v2\/manual_kb_tag?post=2606"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}