{"id":2768,"date":"2026-02-14T13:19:17","date_gmt":"2026-02-14T13:19:17","guid":{"rendered":"https:\/\/help.markto.ch\/?post_type=manual_kb&#038;p=2768"},"modified":"2026-02-14T13:19:17","modified_gmt":"2026-02-14T13:19:17","slug":"reporting-a-user-or-message-step-by-step-guide","status":"publish","type":"manual_kb","link":"https:\/\/help.markto.ch\/it\/knowledgebase\/reporting-a-user-or-message-step-by-step-guide\/","title":{"rendered":"Reporting a User or Message \u2013 Step-by-Step Guide"},"content":{"rendered":"<p class=\"wp-block-paragraph\"><strong>Reporting a User or Message \u2013 Step-by-Step Guide<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Maintaining a safe and trustworthy environment on markto.ch requires vigilance. If you encounter suspicious behavior, fraudulent activity, or inappropriate messages from another user, follow these steps to report it effectively.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>1. Identify the Message or User<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Locate the specific message, conversation, or user profile that you believe violates the platform\u2019s rules.<\/li>\n\n\n\n<li>Take note of any relevant details, such as message content, listing ID, or username, to provide context in your report.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>2. Use the Built-In Reporting Feature<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Within the conversation or on the user\u2019s profile, click the \u201cReport\u201d or \u201cVersto\u00df melden\u201d button.<\/li>\n\n\n\n<li>This feature allows you to flag problematic messages or accounts directly to the platform\u2019s moderation team.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>3. Select the Appropriate Reason<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Choose the reason that best matches the issue, such as:\n<ul class=\"wp-block-list\">\n<li>Fraud or scam attempts<\/li>\n\n\n\n<li>Inappropriate or offensive content<\/li>\n\n\n\n<li>Suspicious or unsafe behavior<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Selecting the correct category helps the review team take appropriate action quickly.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>4. Provide Additional Details<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Include specific information about why the user or message is suspicious.<\/li>\n\n\n\n<li>Examples of helpful details include unusual payment requests, urgent demands, or inconsistencies in the message content.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>5. Submit the Report<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Review the information you have entered and submit the report.<\/li>\n\n\n\n<li>Once submitted, the moderation team will investigate the user or message and take any necessary action.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>6. Follow Up if Needed<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>If the issue persists or involves multiple messages or listings, you can submit additional reports.<\/li>\n\n\n\n<li>Keep a record of your interactions and report history in case further investigation is required.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>7. Stay Safe During Transactions<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Do not continue a transaction or provide personal information to users you suspect of fraudulent activity.<\/li>\n\n\n\n<li>Keep all communication within the platform until the situation is resolved.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">By following this step-by-step guide, you can effectively report suspicious users or messages, helping to maintain a safe and secure community on markto.ch.<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"template":"","format":"standard","manualknowledgebasecat":[109],"manual_kb_tag":[],"class_list":["post-2768","manual_kb","type-manual_kb","status-publish","format-standard","hentry","manualknowledgebasecat-reporting-suspicious-activity"],"_links":{"self":[{"href":"https:\/\/help.markto.ch\/it\/wp-json\/wp\/v2\/manual_kb\/2768","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.markto.ch\/it\/wp-json\/wp\/v2\/manual_kb"}],"about":[{"href":"https:\/\/help.markto.ch\/it\/wp-json\/wp\/v2\/types\/manual_kb"}],"author":[{"embeddable":true,"href":"https:\/\/help.markto.ch\/it\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":1,"href":"https:\/\/help.markto.ch\/it\/wp-json\/wp\/v2\/manual_kb\/2768\/revisions"}],"predecessor-version":[{"id":2769,"href":"https:\/\/help.markto.ch\/it\/wp-json\/wp\/v2\/manual_kb\/2768\/revisions\/2769"}],"wp:attachment":[{"href":"https:\/\/help.markto.ch\/it\/wp-json\/wp\/v2\/media?parent=2768"}],"wp:term":[{"taxonomy":"manualknowledgebasecat","embeddable":true,"href":"https:\/\/help.markto.ch\/it\/wp-json\/wp\/v2\/manualknowledgebasecat?post=2768"},{"taxonomy":"manual_kb_tag","embeddable":true,"href":"https:\/\/help.markto.ch\/it\/wp-json\/wp\/v2\/manual_kb_tag?post=2768"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}