{"id":2788,"date":"2026-02-14T13:27:04","date_gmt":"2026-02-14T13:27:04","guid":{"rendered":"https:\/\/help.markto.ch\/?post_type=manual_kb&#038;p=2788"},"modified":"2026-02-14T13:27:04","modified_gmt":"2026-02-14T13:27:04","slug":"what-to-do-if-you-suspect-your-account-is-compromised","status":"publish","type":"manual_kb","link":"https:\/\/help.markto.ch\/it\/knowledgebase\/what-to-do-if-you-suspect-your-account-is-compromised\/","title":{"rendered":"What to Do If You Suspect Your Account Is Compromised"},"content":{"rendered":"<p class=\"wp-block-paragraph\"><strong>What to Do If You Suspect Your Account Is Compromised<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you believe your markto.ch account has been accessed without your permission, taking immediate action is critical to protect your personal information, listings, and transactions.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>1. Change Your Password Immediately<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Log in and update your password to a strong, unique combination of letters, numbers, and symbols.<\/li>\n\n\n\n<li>Avoid reusing passwords from other accounts.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>2. Enable or Review Two-Factor Authentication (2FA)<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>If not already active, enable 2FA to add an extra layer of protection.<\/li>\n\n\n\n<li>If 2FA is already enabled, verify that the method (app, SMS, or email) has not been changed by a potential intruder.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>3. Review Recent Account Activity<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Check messages, listing changes, and login history for unfamiliar activity.<\/li>\n\n\n\n<li>Note any suspicious listings, edits, or communications.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>4. Secure Linked Accounts and Devices<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Ensure the email associated with your markto.ch account is secure and has a strong password.<\/li>\n\n\n\n<li>Run security scans on your devices to check for malware or keyloggers.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>5. Report the Compromise to markto.ch<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Contact markto.ch support immediately to report suspicious activity.<\/li>\n\n\n\n<li>Provide details about unusual logins, messages, or changes to your account.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>6. Pause or Remove Active Listings if Necessary<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Temporarily disable your listings until your account is fully secure.<\/li>\n\n\n\n<li>This prevents potential fraudulent transactions or communications through your compromised account.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>7. Monitor Your Account Regularly<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Continue checking your account for unusual behavior over the following days.<\/li>\n\n\n\n<li>Promptly address any new suspicious activity.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">By acting quickly and following these steps, you can regain control of your account, prevent further unauthorized access, and protect your personal information on markto.ch.<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"template":"","format":"standard","manualknowledgebasecat":[111],"manual_kb_tag":[],"class_list":["post-2788","manual_kb","type-manual_kb","status-publish","format-standard","hentry","manualknowledgebasecat-additional-security-measures"],"_links":{"self":[{"href":"https:\/\/help.markto.ch\/it\/wp-json\/wp\/v2\/manual_kb\/2788","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.markto.ch\/it\/wp-json\/wp\/v2\/manual_kb"}],"about":[{"href":"https:\/\/help.markto.ch\/it\/wp-json\/wp\/v2\/types\/manual_kb"}],"author":[{"embeddable":true,"href":"https:\/\/help.markto.ch\/it\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":1,"href":"https:\/\/help.markto.ch\/it\/wp-json\/wp\/v2\/manual_kb\/2788\/revisions"}],"predecessor-version":[{"id":2789,"href":"https:\/\/help.markto.ch\/it\/wp-json\/wp\/v2\/manual_kb\/2788\/revisions\/2789"}],"wp:attachment":[{"href":"https:\/\/help.markto.ch\/it\/wp-json\/wp\/v2\/media?parent=2788"}],"wp:term":[{"taxonomy":"manualknowledgebasecat","embeddable":true,"href":"https:\/\/help.markto.ch\/it\/wp-json\/wp\/v2\/manualknowledgebasecat?post=2788"},{"taxonomy":"manual_kb_tag","embeddable":true,"href":"https:\/\/help.markto.ch\/it\/wp-json\/wp\/v2\/manual_kb_tag?post=2788"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}