{"id":3009,"date":"2026-02-17T20:00:46","date_gmt":"2026-02-17T20:00:46","guid":{"rendered":"https:\/\/help.markto.ch\/?post_type=manual_kb&#038;p=3009"},"modified":"2026-02-17T20:00:47","modified_gmt":"2026-02-17T20:00:47","slug":"how-to-file-a-dispute-on-markto-ch","status":"publish","type":"manual_kb","link":"https:\/\/help.markto.ch\/it\/knowledgebase\/how-to-file-a-dispute-on-markto-ch\/","title":{"rendered":"Come presentare una controversia su markto.ch"},"content":{"rendered":"<p class=\"wp-block-paragraph\">Filing a dispute on markto.ch helps resolve conflicts between buyers and sellers regarding transactions, listings, or payments. Using the proper process ensures your concern is addressed fairly and efficiently.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>1. Identify the Issue<\/strong><br>Before filing a dispute, clearly define the problem. Common reasons include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Item not received or not as described<\/li>\n\n\n\n<li>Payment discrepancies or errors<\/li>\n\n\n\n<li>Miscommunication with the other party<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>2. Gather Supporting Information<\/strong><br>Collect all relevant details to support your case, such as:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Transaction ID or invoice number<\/li>\n\n\n\n<li>Photos or screenshots of the item or listing<\/li>\n\n\n\n<li>Messages exchanged with the other party<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>3. Access the Dispute Section<\/strong><br>Log in to your markto.ch account and navigate to the \u201cSupport,\u201d \u201cHelp,\u201d or \u201cDispute\u201d section. Choose the option to create a new dispute related to the specific transaction.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>4. Submit the Dispute<\/strong><br>Complete the dispute form, providing:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A clear description of the issue<\/li>\n\n\n\n<li>Evidence and documentation<\/li>\n\n\n\n<li>Requested resolution (refund, replacement, or other outcome)<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>5. Support Review and Resolution<\/strong><br>The markto.ch support team reviews the dispute, contacts both parties if necessary, and determines an appropriate resolution. Response times may vary depending on the complexity of the case.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>6. Follow-Up<\/strong><br>Monitor the status of your dispute through your account. Respond promptly to any requests for additional information to help the support team resolve the issue quickly.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Filing a dispute through the proper channels ensures your concerns are addressed fairly, protects your rights as a buyer or seller, and maintains trust within the markto.ch marketplace.<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"template":"","format":"standard","manualknowledgebasecat":[119],"manual_kb_tag":[],"class_list":["post-3009","manual_kb","type-manual_kb","status-publish","format-standard","hentry","manualknowledgebasecat-dispute-resolution"],"_links":{"self":[{"href":"https:\/\/help.markto.ch\/it\/wp-json\/wp\/v2\/manual_kb\/3009","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.markto.ch\/it\/wp-json\/wp\/v2\/manual_kb"}],"about":[{"href":"https:\/\/help.markto.ch\/it\/wp-json\/wp\/v2\/types\/manual_kb"}],"author":[{"embeddable":true,"href":"https:\/\/help.markto.ch\/it\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":1,"href":"https:\/\/help.markto.ch\/it\/wp-json\/wp\/v2\/manual_kb\/3009\/revisions"}],"predecessor-version":[{"id":3010,"href":"https:\/\/help.markto.ch\/it\/wp-json\/wp\/v2\/manual_kb\/3009\/revisions\/3010"}],"wp:attachment":[{"href":"https:\/\/help.markto.ch\/it\/wp-json\/wp\/v2\/media?parent=3009"}],"wp:term":[{"taxonomy":"manualknowledgebasecat","embeddable":true,"href":"https:\/\/help.markto.ch\/it\/wp-json\/wp\/v2\/manualknowledgebasecat?post=3009"},{"taxonomy":"manual_kb_tag","embeddable":true,"href":"https:\/\/help.markto.ch\/it\/wp-json\/wp\/v2\/manual_kb_tag?post=3009"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}