{"id":3011,"date":"2026-02-17T20:01:44","date_gmt":"2026-02-17T20:01:44","guid":{"rendered":"https:\/\/help.markto.ch\/?post_type=manual_kb&#038;p=3011"},"modified":"2026-02-17T20:01:44","modified_gmt":"2026-02-17T20:01:44","slug":"buyer-seller-dispute-resolution-process","status":"publish","type":"manual_kb","link":"https:\/\/help.markto.ch\/it\/knowledgebase\/buyer-seller-dispute-resolution-process\/","title":{"rendered":"Procedura di risoluzione delle controversie tra acquirente e venditore"},"content":{"rendered":"<p class=\"wp-block-paragraph\">The Buyer-Seller Dispute Resolution Process on markto.ch is designed to address conflicts over transactions in a fair and structured manner. Understanding the steps helps both parties resolve issues efficiently while maintaining trust on the platform.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>1. Initiating a Dispute<\/strong><br>A dispute begins when a buyer or seller identifies a problem with a transaction, such as:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Item not received or significantly different from description<\/li>\n\n\n\n<li>Payment issues or errors<\/li>\n\n\n\n<li>Miscommunication regarding terms or delivery<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">The affected party files a dispute through the markto.ch support or dispute section.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>2. Providing Evidence<\/strong><br>Both parties are encouraged to submit relevant documentation to support their claims, including:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Transaction details or invoice numbers<\/li>\n\n\n\n<li>Photos or videos of the item<\/li>\n\n\n\n<li>Screenshots of messages or communications<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>3. Platform Review<\/strong><br>markto.ch support reviews the dispute, examines the evidence, and may contact both parties for clarification. The goal is to gather a complete picture of the issue before making a decision.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>4. Proposed Resolution<\/strong><br>Based on the review, the support team proposes a resolution, which may include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Refund to the buyer<\/li>\n\n\n\n<li>Partial refund or adjustment<\/li>\n\n\n\n<li>Release of payment to the seller<\/li>\n\n\n\n<li>Guidance on correcting listing or delivery issues<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>5. Communication and Compliance<\/strong><br>Both parties are expected to follow the instructions provided and respond promptly to any additional requests from support. Cooperation helps resolve disputes faster and fairly.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>6. Closing the Dispute<\/strong><br>Once a resolution is agreed upon or enforced by markto.ch, the dispute is closed. Records are maintained for transparency and future reference if needed.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Following this process ensures that buyer-seller conflicts are addressed in a structured, fair, and transparent manner, helping maintain a trustworthy marketplace on markto.ch.<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"template":"","format":"standard","manualknowledgebasecat":[119],"manual_kb_tag":[],"class_list":["post-3011","manual_kb","type-manual_kb","status-publish","format-standard","hentry","manualknowledgebasecat-dispute-resolution"],"_links":{"self":[{"href":"https:\/\/help.markto.ch\/it\/wp-json\/wp\/v2\/manual_kb\/3011","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/help.markto.ch\/it\/wp-json\/wp\/v2\/manual_kb"}],"about":[{"href":"https:\/\/help.markto.ch\/it\/wp-json\/wp\/v2\/types\/manual_kb"}],"author":[{"embeddable":true,"href":"https:\/\/help.markto.ch\/it\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":1,"href":"https:\/\/help.markto.ch\/it\/wp-json\/wp\/v2\/manual_kb\/3011\/revisions"}],"predecessor-version":[{"id":3012,"href":"https:\/\/help.markto.ch\/it\/wp-json\/wp\/v2\/manual_kb\/3011\/revisions\/3012"}],"wp:attachment":[{"href":"https:\/\/help.markto.ch\/it\/wp-json\/wp\/v2\/media?parent=3011"}],"wp:term":[{"taxonomy":"manualknowledgebasecat","embeddable":true,"href":"https:\/\/help.markto.ch\/it\/wp-json\/wp\/v2\/manualknowledgebasecat?post=3011"},{"taxonomy":"manual_kb_tag","embeddable":true,"href":"https:\/\/help.markto.ch\/it\/wp-json\/wp\/v2\/manual_kb_tag?post=3011"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}