The Buyer-Seller Dispute Resolution Process on markto.ch is designed to address conflicts over transactions in a fair and structured manner. Understanding the steps helps both parties resolve issues efficiently while maintaining trust on the platform.
1. Initiating a Dispute
A dispute begins when a buyer or seller identifies a problem with a transaction, such as:
- Item not received or significantly different from description
- Payment issues or errors
- Miscommunication regarding terms or delivery
The affected party files a dispute through the markto.ch support or dispute section.
2. Providing Evidence
Both parties are encouraged to submit relevant documentation to support their claims, including:
- Transaction details or invoice numbers
- Photos or videos of the item
- Screenshots of messages or communications
3. Platform Review
markto.ch support reviews the dispute, examines the evidence, and may contact both parties for clarification. The goal is to gather a complete picture of the issue before making a decision.
4. Proposed Resolution
Based on the review, the support team proposes a resolution, which may include:
- Refund to the buyer
- Partial refund or adjustment
- Release of payment to the seller
- Guidance on correcting listing or delivery issues
5. Communication and Compliance
Both parties are expected to follow the instructions provided and respond promptly to any additional requests from support. Cooperation helps resolve disputes faster and fairly.
6. Closing the Dispute
Once a resolution is agreed upon or enforced by markto.ch, the dispute is closed. Records are maintained for transparency and future reference if needed.
Following this process ensures that buyer-seller conflicts are addressed in a structured, fair, and transparent manner, helping maintain a trustworthy marketplace on markto.ch.