• English
    • Deutsch (Schweiz)
    • Français
    • Italiano
  • English
    • Deutsch (Schweiz)
    • Français
    • Italiano
Home/Knowledge Base/Creating & Managing Listings/Required and Optional Listing Fields/Setting Contact Preferences: Phone, Email, Chat, or In-Person Only
Popular Search:How to reset my password?
Required and Optional Listing Fields
  • Setting Contact Preferences: Phone, Email, Chat, or In-Person Only
  • Adding Tags, Keywords, or Extra Details (Condition, Brand, Year, etc.)
  • Uploading Photos: How Many, File Size Limits, Best Quality Tips, and Reordering
  • Setting the Right Price: Free, Negotiable, Fixed, or “Make an Offer” Options
  • Writing a Great Description: Tips, Length Limits, and What to Include
  • Filling Out the Title: Best Practices for Clear and Attractive Titles
KB Categories
  • Creating & Managing Listings
    • Getting Started with Posting
    • Required and Optional Listing Fields
    • Advanced Posting Features
    • After Posting: Management Basics
    • Editing and Updating Listings
    • Promotion and Visibility Boosts
    • Deleting and Troubleshooting
    • Tips for Success
  • Browsing & Searching Ads
    • Troubleshooting & Common Issues
    • Tips for Finding Better Deals
    • Special Browsing Features
    • Getting Started with Browsing
    • Location-Based Browsing
    • Using the Search Function
    • Filters & Refining Results
    • Saved Searches & Notifications
    • Viewing & Interacting with Ads
  • Communication & Transactions
    • Getting Started with Communication
    • Using the Messaging System
    • Phone and Direct Contact
    • Negotiating Deals
    • Arranging Meetups and Transactions
    • Payment and Transaction Tips
    • Safety During Communication & Transactions
    • After the Transaction
    • Troubleshooting Communication Issues
    • Advanced & Best Practices
  • Safety, Trust & Reporting
    • Scam Prevention – Buyer Edition
    • General Safety Tips for Users
    • Scam Prevention – Seller Edition
    • Safe Meetups and In-Person Transactions
    • Reporting Suspicious Activity
    • Platform Rules and Guidelines
    • Additional Security Measures
    • After an Issue Occurs
    • Tips for Building and Maintaining Trust
  • Policies, Fees & Support
    • Platform Policies
    • Fee Structure and Payments
    • Billing and Invoices
    • Contacting Support
    • Account Management
    • Dispute Resolution
  • Account & Profile Management
    • Getting Started with Your Account
    • Login and Access
    • Profile Setup and Customization
    • Trusted Seller Program
    • Security and Privacy
    • Notifications and Preferences
    • Advanced Account Management
    • Common Problems & Troubleshooting

Setting Contact Preferences: Phone, Email, Chat, or In-Person Only

1 views 0

Setting Contact Preferences: Phone, Email, Chat, or In-Person Only on markto.ch

markto.ch lets you control how buyers reach you by choosing which contact methods appear on your ads. There is no single “contact preferences” page — settings are per-ad during creation or editing.

How to Set Your Preferred Contact Methods

  1. When creating or editing an ad
  • Go to “Meine Anzeigen” → create new or edit existing ad.
  • Scroll to the contact section (usually near the bottom, labeled “Kontakt” or “Ihre Kontaktdaten”).
  1. Available options & how to control them Preference How to Set It What Buyers See Privacy / Speed Level Phone (call or WhatsApp) Enter number + check “Telefonnummer anzeigen” (or leave unchecked to hide) Full number visible (click to call) Low privacy, very fast WhatsApp only Enter number + add wa.me link in description, or check WhatsApp box if shown WhatsApp button/link (no number shown) Medium privacy, fast Email only Enter email address (often auto-filled) + do not show phone “Nachricht senden” button → email form High privacy, medium Platform message form only Hide phone & do not add WhatsApp/email links Only “Kontaktieren” / “Message” button Highest privacy, slowest In-person only (no contact info) Hide all fields + write in description: “Nur persönliche Abholung, keine Nachrichten bitte” No buttons, only ad description text Maximum privacy, no messaging
  2. Recommended combinations for different privacy/speed needs
  • Fastest & most common: Show WhatsApp link only (wa.me/yournumber) — buyers message without seeing your number until you reply.
  • Balanced privacy: Hide phone, use platform message form + add “WhatsApp preferred – write first” in description.
  • Maximum privacy: Hide everything → write “No messages, pickup only after viewing ad – meet at public spot if interested.” (Rare, but used by very cautious sellers.)
  • Email/formal only: Show email + hide phone (good for services, rentals, higher-value items).
  1. Tips to enforce your preference
  • Add a line in the ad description:
    “Kontakt bevorzugt per WhatsApp”
    “Nur E-Mail-Anfragen, keine Telefonate bitte”
    “Keine Nachrichten – nur persönliche Abholung nach Besichtigung”
  • If someone uses the wrong method: Politely redirect:
    “Hi, ich bevorzuge WhatsApp für die Koordination – hier ist der Link: wa.me/…”
  • For rentals/services: Specify in ad: “Anfragen bitte per Nachricht mit Datum/Uhrzeit-Wunsch.”

Quick Summary

  • All preferences are set per ad in the contact section during posting/editing.
  • You can hide phone completely and force messaging → or show only WhatsApp for best balance.
  • Always state your preferred method clearly in the description to reduce unwanted calls/emails.

This gives you full control over how much contact info is exposed and which channel you prefer. Most sellers go with WhatsApp-only for speed + privacy.

Trade on your terms! 🔒

Was this helpful?

Yes  No
Related Articles
  • Adding Tags, Keywords, or Extra Details (Condition, Brand, Year, etc.)
  • Uploading Photos: How Many, File Size Limits, Best Quality Tips, and Reordering
  • Setting the Right Price: Free, Negotiable, Fixed, or “Make an Offer” Options
  • Writing a Great Description: Tips, Length Limits, and What to Include
  • Filling Out the Title: Best Practices for Clear and Attractive Titles

Didn't find your answer? Contact Us

  Setting the Right Price: Free, Negotiable, Fixed, or “Make an Offer” Options

Filling Out the Title: Best Practices for Clear and Attractive Titles  

About Manual
With Manual you can have your own and most importantly the complete help center without paying monthly fees
Support Links
  • FAQ
  • Forums
  • KnowledgeBase
  • Documentation
Useful Help Links
  • Community Home
  • Item support
  • Refunds
  • Market API
Frequent Visit Links
  • Licenses
  • Terms
  • Refunds
  • Privacy Policy
  • Privacy Policy
  • Terms of Use
  • Copyright 2026 Markto AG. All Rights Reserved.

Popular Search:How to reset my password?