Handling Disputes or Problems After the Sale

Handling Disputes or Problems After the Sale on markto.ch

markto.ch does not mediate disputes, offer buyer/seller protection, refunds, or escrow — once the item and money change hands, the deal is final between the two private parties. Most issues are rare due to in-person inspection, but if a problem arises afterward, follow these steps.

Common Post-Sale Problems

• Item not as described (hidden damage, doesn’t work properly)
• Buyer claims non-delivery or wrong item (very rare on local pickup)
• Payment disputes (wrong amount received, TWINT reversal attempt)
• Minor misunderstandings (forgotten accessory, agreed repair not done)

Step-by-Step: How to Handle It

1. Contact the other party immediately (within hours/days)

• Use the same channel (WhatsApp/email/phone) you used before.
• Stay calm and factual — send photos/videos as proof.
• Example (buyer): “Hi, the laptop battery only lasts 30 min instead of the 4–5 hours mentioned. Can we sort this out?”
• Example (seller): “The agreed price was CHF 180, but only CHF 150 came through — can you send the remaining CHF 30?”

1. Propose a fair solution

• Partial refund (e.g., CHF 30–50 back via TWINT)
• Return item + full refund (meet again in public spot)
• Small compensation (e.g., “Keep it for CHF 20 less”)
• Many disputes resolve here with goodwill.

1. If no response or refusal

• Send one polite follow-up after 1–2 days with clear evidence (screenshots of ad description, chat agreement, photos of issue).
• After that: decide whether to escalate or let go.

1. Escalation options (limited on markto.ch)

• Report to markto.ch
  Use footer → “Kontaktieren Sie uns” form.
  Attach screenshots of messages, ad, photos of problem.
  Describe what happened calmly.
  → Team may warn/suspend the user if clear violation (scam, false description), but they do not force refunds or mediate money.
• Small claims / conciliation authority (Schlichtungsbehörde)
  For amounts > CHF 100–200 and clear evidence:
  File at your local conciliation office (free/low-cost mediation, usually under CHF 2,000).
  Bring chat screenshots, ad copy, payment proof, photos.
  Fast and inexpensive in Switzerland — often resolves without court.
• Police / criminal report (only for fraud/theft)
  If clear scam (fake item, threats, stolen goods): file online via cantonal police site or call non-emergency 0848 117 117.

1. When to let it go

• Small amounts (< CHF 50–100)
• No strong proof (e.g., verbal agreement only)
• Time/effort not worth it
  Many users accept minor losses to avoid hassle.

Prevention Is the Best Protection

• Full inspection + test before paying
• Agree “as is / no returns” in chat for used items
• Take handover photos + screenshots of all agreements
• Use cash or live-confirmed TWINT in public
• Meet in daylight + bring a friend for higher-value deals

Bottom line: markto.ch leaves post-sale disputes to the parties involved — most resolve through polite direct communication. Document everything, stay calm, and escalate only when evidence is strong and amount justifies it.

Safe trading and quick resolutions! 🛡️