The Refunds and Adjustments policy explains when fees or charges on markto.ch can be reversed, helping users understand their rights and what to expect in case of errors or cancellations.
1. Eligible Refunds
Refunds may be issued for:
- Accidental or duplicate payments
- Overcharges or incorrect fee calculations
- Services or features not delivered as promised (e.g., failed promotions or technical issues)
2. Adjustment of Fees
In some cases, fees may be adjusted without a full refund. For example:
- Partial credits for unused portions of subscriptions or promotional packages
- Corrections to commission or transaction fees if errors occurred
3. Requesting a Refund or Adjustment
To request a reversal, contact markto.ch support with:
- Transaction details (date, amount, invoice number)
- Reason for the refund or adjustment
- Any supporting documentation, such as screenshots or correspondence
4. Review and Processing
The platform reviews refund or adjustment requests and may approve, deny, or partially approve them. Processing times may vary depending on the complexity of the issue and payment method used.
5. Limitations and Exclusions
Refunds typically do not apply to:
- Completed transactions where the buyer has received the item
- Fees for services already fully rendered
- Charges due to user error or violation of platform policies
Understanding when and how refunds or adjustments can occur helps users manage payments, resolve billing issues, and maintain accurate financial records on markto.ch.