“Account Already Exists” Error – What to Do

“Account Already Exists” Error – What to Do

The “Account Already Exists” (or “E-Mail bereits vergeben” / “Email already in use”) error appears on markto.ch when you try to register with an email address that is already linked to an existing account. This is a common and helpful safeguard to prevent duplicate accounts.

Here’s exactly what to do, step by step.

Step 1: Try Logging In Instead of Registering

1. Go back to the login page (top-right corner → Log In / Einloggen).
2. Enter the email address you just tried to register with.
3. Enter the password you believe is associated with it.

• If you remember it → you’ll log in successfully.
• If you don’t remember → go to Step 2.

Most of the time, this error simply means you already have an account — logging in solves it instantly.

Step 2: Reset Your Password If You Can’t Log In

1. On the login page, click Forgot Password? / Passwort vergessen?
2. Enter the same email address.
3. Check your inbox (and spam/junk/promotions folder) for a password reset email from markto.ch.
4. Click the reset link or enter the code provided.
5. Create a new strong password.
6. Log in with the email and your new password.

You’re back in your original account — no need to create a second one.

Step 3: If the Email Is Not Yours (or You Never Registered)
Very rare, but possible (e.g., typo during registration, someone else used your email).

1. Try a slightly different email variation if you think it was a typo (e.g., [email protected] vs. [email protected]).
2. If you’re certain the email is yours and no account should exist:

• Contact support immediately:
  • Scroll to the footer → click Contact / Support.
  • Write:
    “I’m getting an ‘Account Already Exists’ error when trying to register with [[email protected]], but I have never created an account with this email. Can you check if an account exists and help me resolve this? Thank you.”
• Support can verify and either release the email or confirm ownership.

Quick Summary – What Usually Fixes It

Situation	Aktion
You already have an account	Log in with the email
Forgot the password	Use “Forgot Password?” to reset
Typo in email during registration	Try the correct email variation
Email taken by someone else (unlikely)	Contact support to investigate

Tips to Avoid This in the Future

• Use a password manager to store your markto.ch credentials.
• Always try logging in first when you return to the site.
• Bookmark the login page instead of always going to the homepage.

In 99% of cases, the “Account Already Exists” error just means your account is waiting for you — log in or reset the password and you’re good to go on markto.ch!